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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 609 reviews

April 19, 2022

Thank you Alberto Zamorano for a wonderful experience in helping us with our 2022 Alpha Romeo Stelvio. Your professional and easy demeanor made our experience a joy! Thanks again Tony and Debbie. More

by Tony H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to share this thoughtful and positive review with our team!

April 14, 2022

Awesome and simple sales experience. The whole process completed in under 2.5 hours. I'm super pleased with my Alfa Romeo Giulia. James Tan was very helpful through the whole process More

by lsimkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Criswell Maserati - Alfa Romeo responded

We love hearing how happy our customers are with their new vehicles! Thank you so much for taking the time to reach out with this positive feedback for our team!

April 06, 2022

Our salesman, James Tan, at Criswell Maserati was excellent. My wife called ahead to let him know what she was looking for and he had the best match pulled around and waiting for us to check out and More

by Royayscue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klara Kolinska
Apr 08, 2022 -

Criswell Maserati - Alfa Romeo responded

Excellent! We love hearing how happy our customers are with their new vehicles and we are delighted to know that our team helped to make this a smooth and stress free experience for you!

March 29, 2022

James Tan was very professional and courteous to us. He knew the vehicle operations very well and assisted us with the driver setup. He took a personal interest in making sure our experience purchasing More

by Impressed customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Criswell Maserati - Alfa Romeo responded

We are so happy to hear that you found our team to be professional, knowledgeable, and helpful! If you have any further questions, please give us a call. We're always happy to help!

Mar 31, 2022 -

Criswell Maserati - Alfa Romeo responded

We are so happy to hear that you found our team to be professional, knowledgeable, and helpful! If you have any further questions, please give us a call. We're always happy to help!

March 23, 2022

James Tan and Kyrsti Zhang provided exceptional customer service! This was by far the smoothest and most efficient car purchase that I have ever engaged. There’s no question that Criswell Maserati will get More

by Drmorrowesq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your recent purchase! We are ecstatic to hear that you had such a wonderful experience with our team. We look forward to working with you again for all of your future automotive needs!

March 19, 2022

Excellent customer service and very knowledgeable of the product. Received in depth detailed about the vehicle. More

by Carguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you found our team to be knowledgeable, helpful, and professional! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

March 07, 2022

Karifa was AWESOME! ! He made the purchase of our newest Maserati smooth and seamless! The whole experience was great! More

by Liblibroberts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Criswell Maserati - Alfa Romeo responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Maserati. Please do not hesitate to reach out to any of our team members if there is anything additional we can assist you with.

March 01, 2022

I was very pleased with my purchase. It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledg More

by dgowing225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Criswell Maserati - Alfa Romeo responded

We are ecstatic to hear that you had a stellar experience with our entire team! Thank you again for choosing Criswell!

February 27, 2022

Thank you for having a wonderful dealership. Since 2018, I have leased three cars from Criswell Maserati of Germantown. In all cases, my experience has been excellent, thanks in full to Mr James More

by dwight421
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Duarte Leal
Mar 01, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you for your kind words and praise for our Criswell team! We value your continued relationship with Criswell and we look forward to assisting you with all of your future automotive needs.

February 25, 2022

Thanks, Alberto for making it happen for us! This was my third Maserati Ghibli and you helped me find my dream car. You were extremely patient with us and so professional. You went over and abov More

by itrgehani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to highlight the excellent work of our team! We appreciate your business and we love hearing how happy you are in your new vehicle!

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