Criswell Maserati - Alfa Romeo

Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the v exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way! More

I have bought many vehicles over the years, this experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which is 2 and a half hours from our home. I started the process via email with the sales manager Robert. He was straightforward, and quick to respond. Everything about the price was made transparent. The final price was exactly where I wanted it to be, and in fact Robert found another incentive to lower it further without me asking. We set up a small deposit to hold the vehicle, and set an appointment to travel there the following week. We met with Alberto, who again, was great to work with. He was flexible with my time restraints, and respectful. He answered all of my questions, and went out of his way to make the experience pleasurable instead of stressful as any large purchase can be. Alberto even went as far to personally buff out a small blemish my wife had found, and took the vehicle to fill it with gas for us. At no time did I feel pressured from anyone I dealt with, they made me aware of additional warranties and such as any dealership will, but did not continue to batter me. Alberto followed up the next day to see how our drive home was (It was incredible) and took the time to discuss one issue I experienced. Although my wife was not as big of a part in discussion as I was, Alberto did not ignore her, and I appreciated the respect she was shown as well. If you are looking for a make that is available from them , go to criswell. I am so happy that a deal I had with another dealership closer to me fell through, the experience was a night and day difference . More

Karifa, was great to work with. Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish. Would highly recommend working with him for anyone looking to purchase an Alfa Romeo. More

James was very thorough and patient while we evaluated several car options. He helped narrow down our choices and guided us through the process stress free making it a wonderful experience. Krystie was several car options. He helped narrow down our choices and guided us through the process stress free making it a wonderful experience. Krystie was enjoyable to work with as well and helped us greatly. Happy customer! More

Karifa sold us our last 2 Maserati’s and he is simply fabulous. The process is always simple and smooth. fabulous. The process is always simple and smooth. More

Karifa has been an absolute pleasure to work with! He is professional, personable, polished, and very knowledgeable. I can truly tell he loves what he does! If a buyer is interested in purchasing an A He is professional, personable, polished, and very knowledgeable. I can truly tell he loves what he does! If a buyer is interested in purchasing an Alfa Romeo or Maserati, they need to work with Karifa hands down. When he says he will take care of something, he does just that! Karifa that's my salesman!!! The Business Manager (Krystie) has been a pleasure to work with as well. Thank you both for providing great customer service! Now I get to enjoy my Alfa Romeo!!! More

While window shopping Alfa Romeos online, I found a great offer at Criswell. From the time I called to when I drove off with the deal, Karifa took great care of me. He was very knowledgeable about the Alfa a offer at Criswell. From the time I called to when I drove off with the deal, Karifa took great care of me. He was very knowledgeable about the Alfa and let the car sell itself -- no pressure at all. Karifa was also very gracious with my kids, who I had to bring with me! He provided the smooth and classy shopping experience one would hope for... Thank you! More

Mostly a good experience. Not that I have many choices though, since Alfa dealers are scarce. I have been a customer for 7 years. I miss the loaners when doing service and wis Not that I have many choices though, since Alfa dealers are scarce. I have been a customer for 7 years. I miss the loaners when doing service and wish they didn’t charge 3% on credit cards. More

I was absolutely thrilled with my second experience at Criswell Maserati-Alfa Romeo. My Sales person Karifa Mara was incredibly knowledgeable and patient, helping me navigate my options without any pressu Criswell Maserati-Alfa Romeo. My Sales person Karifa Mara was incredibly knowledgeable and patient, helping me navigate my options without any pressure and I did not have to spend all day at the dealership. He took the time to understand my needs and found the perfect car for me. The entire process was smooth and enjoyable. Highly recommend Karifa Mara if you’re looking for a vehicle! Ken G. More