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Criswell Honda - Service Center

Germantown, MD

2.8
181 Reviews

181 Reviews of Criswell Honda - Service Center

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July 21, 2018

This company lies a bi time. This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and t More

by Kregg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Graves
June 30, 2018

Poor customer service Showed up today for a simple warranty repair, left with a damaged bumper? Director showed very little interest in helping me at all. Worst of all, bas More

by Mikeisnthelpful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Cohen
April 26, 2018

Road Trip! I brought my car in before driving to North Carolina and I knew I was a little behind in my maintenance. Anthony could not have been nicer, explained More

by TravelingGin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
Apr 27, 2018 -

Criswell Honda responded

We're so glad you stopped by before your road trip! It's our pleasure to help keep your vehicle in great running condition, and many of our patrons note the great customer service they receive when working with Anthony. We look forward to seeing you again when your vehicle is due for its next regular maintenance visit.

February 24, 2018

Keeping our 2011 CR-Z and 2018 HR-V running like new Tania has gone over and above what is expected of services adviser. We are a very busy couple and with trying to keep track of what services need to More

by shermans1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tania Joya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cohen
Feb 28, 2018 -

Criswell Honda responded

We're happy you found our staff to be so supportive during your experience here at Criswell Honda. Customers often comment on the great customer service that Tania provides. Thank you for the positive review, and we look forward to seeing you again soon!

February 14, 2018

Good service I bought my new 2016 CRV from Criswell Honda, yesterday I went to there for oil change. Lynn Smith was very kind and asked what kind of service I need More

by Yuxue
Recommend Dealer
Yes
Employees Worked With
Lynn Smith
Feb 15, 2018 -

Criswell Honda responded

Thank you for choosing Criswell Honda! It's a pleasure to hear that Lynn helped with arrangements to make this service appointment as easy and convenient as possible for you. We appreciate the opportunity to work with you to help keep your car well maintained and look forward to seeing you again when your vehicle is due for its next service.

January 25, 2018

"Excellent Service Beyond my Expectations" I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have vi More

by GraciaRuiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Galvez Service Advisor was excellent and prompt to assist me, thank you Mauricio, George Ayoub
Jan 26, 2018 -

Criswell Honda responded

We're so glad you are back! We are happy to hear that our service team met and exceeded your expectations. Our team is committed to providing outstanding customer care and excellent service for your vehicle. We look forward to seeing you again when your vehicle is due for its next service.

January 20, 2018

A terrible service I leased a Honda Accord 2017 last year. In October. Within two weeks the entertainment console/ display was not working. I have taken the car to the s More

by TheoRuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know the names
January 18, 2018

Beyond great My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a More

by Golden Buckeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tania Joya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Callaway
Jan 19, 2018 -

Criswell Honda responded

Thanks so much for sharing your story with us! It's wonderful to know that our courteous and capable team got your vehicle taken care of and got you off and going again in a quick and efficient manner. We welcome you to stop by anytime you are in the area!

January 14, 2018

Go for the Oil Change, Not the Repair Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Wer More

by sonicdpo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tania Joya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Criswell Honda responded

We're sorry to hear that your recent visit to our dealership did not meet your expectations. We appreciate your comments and have forwarded them to a manager who has attempted to reach out to you in order to further discuss your concerns. We hope this will help and we certainly appreciate the opportunity to continue to provide the regular maintenance needs for your vehicle.

January 03, 2018

Service nightmare Brought in car for fuel pump recall. Jeanette made the appointment but could give me no information as to service center location or shuttle process. More

by Unhappy customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tania Joya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanette
Jan 30, 2018 -

Criswell Honda responded

We are sorry to hear that your visit to our service department did not meet your expectations. We appreciate your comments and will consider them as we are continually working to improve the customer experience for all customers. Again, we apologize for the frustration and inconvenience you experienced.

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