181 Reviews of Criswell Honda - Service Center
This company lies a bi time. This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and t This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and the recalls are completed, but when you go home and realize that the problem still exists, and decide to pop the hood open to see, you find out that the repairs are not complete, or the recalls are not corrected. I wonder what they do with the free part, maybe they get sold in the undercover market, I don't know, but this is not the first instance this has happened to me at this specific dealership, this has happened to me many times in the past as well. So all in all, this dealership cheats people, i have even tried to speak with one of the upper level person named Garry Graves, but he doesn't seem to care about what ever the heck. Maybe he is also involved in this fishy scam? I really don't know. But what I do know is, I wont be going back to that dealership for service or purchase. More
Poor customer service Showed up today for a simple warranty repair, left with a damaged bumper? Director showed very little interest in helping me at all. Worst of all, bas Showed up today for a simple warranty repair, left with a damaged bumper? Director showed very little interest in helping me at all. Worst of all, basically blamed me for the damage? What? Sad part is, the employees beneath him were super helpful. First Honda I have ever owned, and most certainly the last. More
Road Trip! I brought my car in before driving to North Carolina and I knew I was a little behind in my maintenance. Anthony could not have been nicer, explained I brought my car in before driving to North Carolina and I knew I was a little behind in my maintenance. Anthony could not have been nicer, explained everything to me that needed to be done, kept me posted while the work went on. I felt like my car was in the best shape to make the drive. I'd recommend Anthony and Criswell. More
Keeping our 2011 CR-Z and 2018 HR-V running like new Tania has gone over and above what is expected of services adviser. We are a very busy couple and with trying to keep track of what services need to Tania has gone over and above what is expected of services adviser. We are a very busy couple and with trying to keep track of what services need to be done. She is always willing to work with us and has someone call us to remind us what needs to be done and set it all up. She keeps ahead of what is need next especially with one the cars being 7 years old. I never feel that try to over change me or try take advance of us in anyway. Thank you Tania for always looking out for us and for be such a great and reliable service rep and thank you Mike Cohn for being a great service manager and being there for your custamers.. More
Good service I bought my new 2016 CRV from Criswell Honda, yesterday I went to there for oil change. Lynn Smith was very kind and asked what kind of service I need I bought my new 2016 CRV from Criswell Honda, yesterday I went to there for oil change. Lynn Smith was very kind and asked what kind of service I need for my car. After she knew my car need oil change, she suggested me to take a shuttle to go back to my workplace since waiting line is long and it might take 3 hours. She then kindly give me a board for taking shuttle. I am very satisfied with this service. More
"Excellent Service Beyond my Expectations" I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have vi I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have visit. This last time I needed service done for my car, I decided to go somewhere cheaper for my wallet, I came to find out that it was a waist of time for this place had no updated equipment to do a proper diagnostic test on my Honda Odyssey, so I desired to came back to Chriswell Honda for they have always done an excellent job on my car. I would like to thank George Ayoub as i had run into an small problem he was prompt to step in and resolve the problem with excellent management skills and a outstanding personal disposition that exceeded my expectations. George confirmed once again why I continue to come to Chriswell Honda. Thank you George A. More
A terrible service I leased a Honda Accord 2017 last year. In October. Within two weeks the entertainment console/ display was not working. I have taken the car to the s I leased a Honda Accord 2017 last year. In October. Within two weeks the entertainment console/ display was not working. I have taken the car to the service three times and up to now the problem has not been fixed. Nobody has explained what the problem is. I left the car at Criswell service Germantown at 9 am. Up to now nobody has called to tell me what is going on. I called a short while ago and was asked to hold on for 11 minutes when I decided to hang up I am very disappointed with service. I am beginning to regret whether Criswell sold me a faulty product, unable to fix the problem, or simply uncaring/inefficient. We are incurring transport costs and being inconvenhanced. Theogene and Dorothy 301 756 6161 More
Beyond great My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a flat tire in a snowstorm, I exited at Father Hurley Blvd and pulled into a shopping center. My wife found the the Honda dealer in Germantown on her non- GPS phone. A patient woman ( Tina? or Tania?) in service figured out where we were from the names of the shops and gave us directions to Criswell Honda. When we pulled into the service dept.,a young white man quickly directed me to an area where the tires could be checked and inflated. My wife went to the customer lounge. An older black man checked our tires and inflated all of them to the proper pressure. He then reset the tire pressure warning light. He was very efficient, helpful, friendly and courteous. There was no charge and no paperwork. I moved our 2014 Accord outside and went to the customer lounge to get my wife. Our only complaint is that the service was done so quickly that my wife did not have time to finish her delicious coffee. We will be returning to Wash. this year and dropping off a plate of cookies for the service dept. if we can find Amaranth Drive again. More
Go for the Oil Change, Not the Repair Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Wer Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Werking Automotive. Several friends have recommended them as a company that's not about ripping their customers off with such high costs. The fact that the part was $250 was a little disappointing, but what's even ridiculous is that labor cost more than that. Rip-off! More
Service nightmare Brought in car for fuel pump recall. Jeanette made the appointment but could give me no information as to service center location or shuttle process. Brought in car for fuel pump recall. Jeanette made the appointment but could give me no information as to service center location or shuttle process. When I dropped the car off Tania was rude. Informed me that I had missed the shuttle and could wait holding a sign. When I asked her where, Tania said, "I just told you". I asked for the car to be ready at 3:30 and it was not ready until after 5:30 even though it was documented in the paperwork. I received no call informing me of the delay. So overall, staff was rude and not knowledgeable, and could not meet a time deadline. My first and last trip to criswell Honda. More