Criswell Honda - Service Center

Acts like you owe her something This is in regards to Tania, the service department manager. I went into the dealership for a warranty repair pick up. Notice there was damage to my v This is in regards to Tania, the service department manager. I went into the dealership for a warranty repair pick up. Notice there was damage to my vehicle, I told a service consultant about this who went and got her. I was sitting in the passenger seat waiting, she walked right up to my car, opened the door and sat on the driver's seat, didn't even tell me who she was or introduce herself (which she should, I don't know you and if you're a service manager you should DEFINITELY introduce yourself). Immediately, she pulls out her phone and compare pictures of the "damage" that the tech had sent her to what I am showing her suggesting I was not telling the truth, I get it. But did you notice when those pics were taken, how do you know the pics were not taken after the tech tried to diagnose the car and caused the damage. The car is new and under warranty why would I lie. It wasn't until the service director came out with her that properly introduced himself and explained what was going on that made things better. So not only is my car damaged, I have to waste more time bringing it back in, I have to deal with this. More

4 trips to the Service Dept and car died on road! Two years ago, I purchased my CR-V from Criswell. I was initially very unhappy to learn that Criswell doesn't offer any service specials when you buy Two years ago, I purchased my CR-V from Criswell. I was initially very unhappy to learn that Criswell doesn't offer any service specials when you buy a car from them nor do they have loaner cars for when your car is in service, like FitzMall does. However, I decided not to let that be a deal breaker for me because the research said that Honda's are reliable and great cars. However, two years and 4 trips to the service department later, I am having the same issue over and over again with Criswell Honda Service Department just telling me that "your system is showing within specs" and then I found myself with a completely dead car on the side of 270 this week! For the past 4 visits, I have been telling the Service Department that my air conditioning/heating system was not working. Every time I took it in, they said that it was within specs and then sent me home, to drive a car that either didn't blow air at all, didn't have any cooling, or started making an awful noise. Finally, they replaced the a part in the fan, which at least repaired the lack of any air blowing, even if it never blew cool air. But then, the car started making a horrible high-pitched whining sound whenever the climate system was on and still no cold air was coming out. Fast forward to last week when I am driving the car on 270 and the high pitch squeak is still there and then the car makes a loud "squelch" noise and the car completely lost power and died on the side of the road! After going in reverse, the car started again but now it blows continuously hot air all of the time. And I haven't been able to take it for service yet because I need my car to get to and from work and without a loaner car from Criswell, I can't afford to miss hours upon hours to get it fixed in the Service Dept! Even though I'm sure that when I take it in, they will again tell me that there is nothing wrong and the climate system is within specs. The Service Dept is not good. They have yet to properly fix a problem that resulted in a 2 year old car being stopped on the side of the road! That is ridiculous! Not to mention the fact that they lost the trunk cover when I also had the car detailed there. I recommend buying your Honda at Criswell, but find another Honda dealership to service it at! More

Unethical Dealer I live out of state. Price negotiations on a used car were consummated, with the salesperson, Gabriel Saba, stating the car was on hold for me and tha I live out of state. Price negotiations on a used car were consummated, with the salesperson, Gabriel Saba, stating the car was on hold for me and that Criswell would cover my one way flight in to purchase the car. With twice being assured the car was being held, I booked a non-refundable flight, provided my credit card (down payment) and license as instructed. Mr. Saba even provided my cell # to their porter who was to pick me up at the airport. When I contacted Mr. Saba 2 days later on the status of the down payment transaction, he stated "didn't you get my e-mail? We sold the car yesterday". Well, there was no e-mail, but that is not the point. Requests for reimbursement to the sales mgr, Esteban Mesa have been ignored other than "we don't hold cars". I never would have purchased a flight if I hadn't been assured the car was being held for me. Now I am out $315.00 and the dealer refuses to own their error. My next step will be to reach out to Harry Criswell III. More