Criswell Honda - Service Center

Being without a car After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out t After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out the Body Control Module (BCM) was initiating a parasitic draw. Well, a new BCM would not be ready until April leaving us without a car for over two months! Obviously, this is going to put us through stress in regards to getting to work, going to events, finances, etc., due to renting a car for that long is outrageous! We have constantly been on the phone with the dealership, honda care, and american honda to at least provide a loaner car as this issue is with HONDA, not us. Tania was helpful in providing us a free extra day on the 6 day rental form honda care but it was band-aid in this whole process.Needless to say, Honda as a whole does not care anymore about their customers unless you buy brand new cars and only then do they seem to provide quality care and service for those in need. It just baffles me that after providing our business to this place, they just try to find ways not to accommodate customers, especially in a off the wall situation where a part takes two months to be available! When asked if the sales rep could provide some support, they said an email would be sent but never heard back. Don't see how that is possible. At this point, we would just rather get rid of the car and go to another non-Honda dealership. More

Ongoing issues with a 10,000 pre owned car Sales person was very pleasant to deal with and I give him a big thumbs up he did his best to encourage the sale in the process to go smoothly however Sales person was very pleasant to deal with and I give him a big thumbs up he did his best to encourage the sale in the process to go smoothly however this is where it all ends. It was pouring rain the day I bought the car and was unable to drive it past a certain speed because of traffic on the highway and the obvious dangerous driving situation in the rain. There are several issues with the vehicle that I have addressed with the service department however was already told that they were not going to cover the air-conditioning compressor going bad even though the service advisor and technician both said there is a problem not one week after purchasing the car and was told by a service advisor that all of a sudden this would start blowing hot air and then of course it will need to be replaced not happy with that but it’s been documented. The other big concern I had during the same visit this now being my second visit there after the first issue was not resolved and there was not enough time to look at the second issue. This other issue and more important issue in many ways is it the vehicle handles a radically when shifting lanes or going around turns on the highway at anything over 65 miles an hour the steering will shakes sometimes radically and violently that is not a safe thing to have an a vehicle. After several visits and conversations I was told the alignment and the rotation would do the trick they wrote test of the vehicle and told me everything was fine. Right after leaving I noticed that it was doing it worse so Rotating the tires only in Hanst the problem. I asked to get the sales manager and service manager information so I could discuss it with them in a nice cordial manner however I’ve not gotten a call from either one and when I have called to speak to them I never get anybody to call me back. Once again documented. I don’t want to go into what this dealership believes a customer should do when they test drive a vehicle however if they expect the general customer to find the issues that they did not fix or should’ve taken care of with your safety issues or deliberate easy to find issues such as the air-conditioner or the steering wheel this is not a good place of business and I recommend that you shop elsewhere or have them give you an additional written guarantee on top of their 30 day guarantee it states they will cover the issues that you find with the vehicle. I look forward to hearing from somebody Chris well very soon with regards to this matter since I have yet to hear back. Lastly I want to say thank you to the service advisor who did notice the problems and did acknowledge my concerns however it sounds like her hands are tied if the sales team does not want to pay for repairs to meet this vehicle should’ve never passed state specs and with the shake in the steering wheel and have already started the process to resolve this matter. 8/5/2019 update: I found that my power steering was leaking real bad. I realized that the dealer had replaced the power steering rack during the car being traded etc getting ready for resale. ( I have receipt ) I scheduled to come in today 8/5/2019 and have that looked at since I believed that to be related. I had a great experience today with Gary who handles the internal Repair orders. Not only did he find the source of the leak and got it repaired but he also found the issue with the vibration in the vehicle from May/ June. The air conditioner issue is still there and the car blows hot air however that re used car sales manager has not addressed. Thanks to Gary and based on his skills and expert knowledge I recommend the service team. More

Rude, acts like she is doing you a favor Had damage done to my new car when brought in for service, an advisor went and got Tania, now the service manager. I was sitting in the passenger seat Had damage done to my new car when brought in for service, an advisor went and got Tania, now the service manager. I was sitting in the passenger seat waiting until she walked right up to my car, opened the drivers side, sat in there and didn't even introduce herself, like I don't know who you are and why you're in my car, she wasn't wearing a uniform. I thought this was very rude. Then she pulls out her phone to show pictures that the tech had taken to suggest I was lying. Well how do you know the tech didn't take those pics after he accidentally damage the car when he diagnosed the car to cover himself? My car is new and under warranty, why would I lie? It wasn't until the director of the service department, Donald came and introduced himself that made things better If you look at her reviews, she has a consistency of being rude. I will never deal with her again and unfortunately this makes me consider buying and servicing my car at another dealership from now on. Only Donald saved this matter from getting worse. She acts like she is doing you a favor when you are the customer. Please. More