Criswell Honda - Service Center

I was pleased with the way my service advisor, handled the transaction. He was professional, informative and returned my car to me within the time that was promised. I would seek him out again in the futu the transaction. He was professional, informative and returned my car to me within the time that was promised. I would seek him out again in the future. More

The staff is just going through the motions and are apathetic. First, the service associate asked me to coordinate with a sales associate to get a new key. Why? Are Criswell employees not allowed to apathetic. First, the service associate asked me to coordinate with a sales associate to get a new key. Why? Are Criswell employees not allowed to talk to each other in different departments? It doesn't make sense that they put this on the customer to do. When I picked up the car, I inquired about the new key and the cashier told me that it was in the car. I could not find the key in the car so I returned to the cashier. He then looked at the paperwork and informed me that since it did not say to make a new key, none was made. Thanks, pal, why could you not do this before you made me walk to my car and back? Finally, Criswell agreed to make me a new key. After waiting for 20 minutes, I inquired about the key and was told that it takes 15 minutes to cut it and 30 minutes to program it. Why did they not give me the option of making me a key the next visit rather than making me wait on a Friday afternoon 45 minutes for a spare key? I received a call the next day from someone at Criswell inquiring about how my experience was. When I told them it was not good and gave the same details as above, I was told that the service manager would be in touch with me. That was three weeks ago and I have not heard from Criswell. To make matters worse, I just received an email from Criswell informing me that my car was ready for service (eventhough they had just performed it 3 weeks ago). When I called Criswell and asked for the contact that was listed in the e-mail I was told he no longer works there. A professional place would either give the name of a current employee or just say to call the service department. How difficult can it be to update an e-mail? Now can you see what I mean that they just go through the motions and are apathetic? More

I've recently had the misfortune of taking my 2007 Accord to your dealership for servicing. --> 9/17/13 Poor Service Management - Paithoon is absolutely rude and made me feel as though I was incon Accord to your dealership for servicing. --> 9/17/13 Poor Service Management - Paithoon is absolutely rude and made me feel as though I was inconveniencing him by being there. He first insisted there was NO safety recall on my car, failed to get the "free body work estimate conducted" - even after keeping my car thru the afternoon, I had to spend an additional 45 min during pickup to get the body specialist to look at my car. --> Poor Documentation - NO DATA to show how off my vehicle's alignment was provided - that is standard procedure at ANY alignment shop and this a dealership! Upon asking Paithoon why that data was not provided he responds by saying "well our wheel balancing machine is out" - I fail to see the relevance and believe that an alignment check should have been conducted as ASKED before conducting the actual work! --> 9/18/13 Upon receiving a Customer Service follow-up call, I expressed dis-satisfaction and unwillingness to return - Brain convinced me that there was in fact a recall on my vehicle and requested I give Criswell another chance - upon driving there from Gaithersburg, and meeting with Lester, I was told "oh - took care of your recall yesterday" - of course, the same Paithoon who insists there is NO recall is intruding into the conversation saying YES! Not only does this dealership have interdepartmental communication gaps, but also Service Managers who take no accountability when making mistakes or mis-informing or even not-informing customers! NOWHERE ON THE CUSTOMER INVOICE does it state the SAFETY RECALL was remediated! I can provide copies! More

I purchased my new van from Criswell. Not only was the buying experience great but Stacy in service has been outstanding when it's come to answering my crazy questions about my new van. Thank you Stacy! buying experience great but Stacy in service has been outstanding when it's come to answering my crazy questions about my new van. Thank you Stacy! More

Sales personnel are great to work with, very responsive. Andy Russo was my salesman. Once I had paid for the car It went downhill from there: Car was not prepped when I arrived to pick it up. Drivers side s Andy Russo was my salesman. Once I had paid for the car It went downhill from there: Car was not prepped when I arrived to pick it up. Drivers side seat back does not work properly and did not when I bought the vehicle. Service department it not able to fix the drivers side seat after three visits. I was assured at the time of the sale that it would be fixed. I will not be coming back for service or to purchase a new car as they did not honor the terms of the sale. Nor will I recommend this dealership to anyone. Thank you, Julie More

I really feel valued when I need service on my Honda. Working with Stacy is a real treat -- she is sweet, honest, personable, and accommodating to my schedule. She always makes me feel like a priority, Working with Stacy is a real treat -- she is sweet, honest, personable, and accommodating to my schedule. She always makes me feel like a priority, even when it is just for an oil change. Bringing my car in for service is always a pleasant experience and it is clear to me that the employees actually like working for the dealership. More

I have been a customer of Criswell Honda for a few years. I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was super nice when I dropped my car off and I did not have any problems with the service. A few days after picking my car up, I noticed that the sticker on my windshield (indicating when I am due for an oil change) was not replaced this time around. I was disappointed because this sticker is the best way for me to keep track of my mileage and know when I am due to come into Criswell for an oil change. I considered calling the service department and asking them to mail me a sticker. A few days later, I was heading to car in the morning when I noticed that my rear license plate was now framed by a Criswell Honda license plate frame. Realizing that I was never asked if I wanted this placed on my car, I was upset and called Criswell later that day around 2 PM. I asked for the Service Department and was transferred. The phone rang but was not answered. I was eventually routed back to the operator. I asked the operator to speak with a manager, preferably in the Service Department. The operator said that she didn’t think anyone was around because she was just back there and no one was available. I told her my issue so that she could route me to any other manager that was available. When I mentioned being upset about the license plate frame, she said, “Unfortunately, that’s our policy.” She then put me on hold. When she came back, I asked her how long that has been the policy because I have been coming to Criswell for a few years and have never had this happen before. She didn’t understand how I have never been given a license plate frame before because “that’s our policy when cars come in for service.” Basically, Criswell has lost a loyal customer. Not only did Criswell put an advertisement for them on my car without asking, but when I called to complain, I was told that this is a policy and was offered no solution. I refuse to do business with any company that requires me to advertise for them without my consent. Had the technician not spent time putting a license plate frame on my car that I did not want, maybe he/she would have remembered to put a sticker on the windshield with the oil change due date. The sticker was something I was expecting and wanted – the license plate frame was something I would have adamantly refused had I been asked. Now I have to take time out of my day to remove the license plate frame. More

Part of my purchase deal was to receive free oil change, but it doesn't include tire rotation. The price is too high for me to continue after my free year is up, but I have been very pleased with the servi but it doesn't include tire rotation. The price is too high for me to continue after my free year is up, but I have been very pleased with the service received. THANKS The service center is very friendly, if it wasn't for the prices charged, I would continue bringing all my cars here; I have bought four cars here. Thanks for your excellent customer service.... More

They are very friendly and easy to work with. All information was clear and easy to understand. Prices were discussed before any work started. Time schedules stated were accurate. I'm very happy to s information was clear and easy to understand. Prices were discussed before any work started. Time schedules stated were accurate. I'm very happy to see the same faces when I go into service knowing I will get great help every time. More

Was told our Pilot needed all new brakes and possibly rotors as well. Was qouted $1580 for all 4 pads and rotors. Took it to our trusted local mechanic and the entire job was done for $561.00 Using Cr rotors as well. Was qouted $1580 for all 4 pads and rotors. Took it to our trusted local mechanic and the entire job was done for $561.00 Using Criswell would of cost an extra $1,000. Also was told a brake flush and power steering flush was "recommended", each costing $190. My mechanic said neither was necessary More