Criswell Honda - Service Center

Damaged caused by the Criswell Honda Service Dept The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the pas The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the past something else always goes wrong when I refuse to do one of their expensive recommendations. I explained to the two service techs that prior to them repairing my car that my front passenger door opened and closed without any issues. The following day after visiting this place the door is now rubbing against the front fender. They explained that the repairs they did, had nothing to do with that area of the car, and blamed the shifting door on a dent that has been in my car for the past 4 years in the rear 1/4 panel. They even suggested that somehow I may have hit under the vehicle causing this door to now shift. I called the manager and have not received a reply as yet. I am assuming that he will regurgitate the same nonsense as his employees. During the service they told me I needed $1800 in repairs, which I was unable to complete, since receiving my car, I've had difficulties to starting twice, and a vibration when breaking from about 65mph. Of course they want me to pay almost $200 for diagnostic tests when I didn't have these issues prior to them laying a finger on the car. Needless to say I will not be returning and I will exhaust every measure to ensure that this matter is dealt with. After being contacted by one of the owners on Yelp, he asked for my number and said a manager will contact me. I explained the issue to the manager who asked that i come back in with the car to take a look. He explained to me exactly what I told them, as if I cannot see what the problem was with the car, and said there was no way they could have done the damage, although that is exactly where they place the lift when repairing a vehicle, and the problem started the following day. He said I might have t a curb, as people do that from time to time. I really wish I had checked their reviews on here and on the Better Business Bureau (D- rating) prior to coming to this place. I will be filing a complaint against them for the damages caused and also notified the MD State Attorney Generals office. Please be careful with these people. My wife and I were interested in purchasing a Dodge Durango from their Gaithersburg Md dealership and will 100% look elsewhere. More

Abysmally bad service and incompetent staff. Most of the time they are trying to push overpriced services onto you that you do not need, and when you do have something done they usually make Most of the time they are trying to push overpriced services onto you that you do not need, and when you do have something done they usually make a mess of it. Unfortunately as long as I still have a Honda they are the only convenient location for recalls etc. Never going to buy another Honda because of them. More

Excellent service and management role My visit at Criswell Honda was a very pleasant experience. I brought my vehicle in for a recall. Mike acknowledged my visit, ensured that any services My visit at Criswell Honda was a very pleasant experience. I brought my vehicle in for a recall. Mike acknowledged my visit, ensured that any services needed was resolved and met. He's very professional and caters to all customers. During my visit, I noticed Mike creates an environment that encourages employees to work together as a team. Ensures that all team members know their role, and that barriers to success are removed or minimized. He is attentive, responsive, and demonstrates a sense of urgency in all services. In addition, Mike understands that how something is said has a significant influence on how it is received with all customers. Very happy with the service and highly recommended! More

Great guy Dennis is great, he always makes sure your every need is met. He would go above and beyond to communicate with you. My job is a bit busy and I cannot Dennis is great, he always makes sure your every need is met. He would go above and beyond to communicate with you. My job is a bit busy and I cannot always get to my phone, Dennis would send me a short email to keep me updated on my vehicle. Again, he is great. I would recommend him to anyone looking to have their Honda serviced. More

Criswell Honda ripped me off Came to Criswell Honda in Germantown on June 13, 2016 to service my Honda CRV 2009. There was a rattle noise coming from under my car. They've put two Came to Criswell Honda in Germantown on June 13, 2016 to service my Honda CRV 2009. There was a rattle noise coming from under my car. They've put two EX clamp and charge me for those labor $67.50. Also replaced cabin filter, the labor $79.20. Changed three wipers rub blade, labor $40.50. Replaced rear brake pads and machine rotors. My total bill was $824.67. Parts-$279.97, Labor-$560.70. My car was in the shop 3 hours. Mechanic was working on two cars at the same time, so he did not spend more then 1.5 hour working on my car. The rest of the time he was waiting, sitting and working on the other car. Service adviser George J Ayoub, notified me that the car has a recall on the drivers airbag, for witch I never was notified. Later in the day I came to the dealership for an explanation, why the labor was so high ($560.70) for the work that was done on my car. George asked me to wait for the manager. After some time I spoke to the manager Mike (do not know his last name). He was very rood. When I asked him why the charged $67.50 just to place two clamps that takes 2 minutes, he told me this is our price, again very rood in his answer. When I asked why I never received notification about airbag recall, he told me that this is not their responsibility, letter comes from Honda. Again, Mike was very rood and it’s strange that Honda dealership does not feel responsible for Honda recall. This will be my last visit to Criswell Honda dealership and my last Honda car that I'll ever purchase. More

Always Good Service I recently took my Honda in for repair Sam the service advisor informed me I needed an alternator for about $700 which I thought was a little pricey h I recently took my Honda in for repair Sam the service advisor informed me I needed an alternator for about $700 which I thought was a little pricey however the car has been working great and I would recommend Sam to anyone who asks More

Service had all day still sitting here.. Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem with replacing my fuel pump. Here's the rub, I made an appointment, it was in by 8:30am, it is now 6pm. The customer lack of service center has a total count of 8 people in it not counting me. I will never return, this dealership has absolutely terrible customer service!! More

THEY DILIBERATELY CUT WIRES WHILE DOING A DIFFERENT JOB? I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was overheating. I did not drive much but when it did I figured I needed a new radiator because it happened at night and it looked like steam was coming from the radiator. I replaced it the next day. About a week later it overheated again. Now I had to look further but noticed the electric fans were not coming on so I tried to test the sensors. I did not know how to test it and the dealer would not tell me so I took it to another Honda dealer to only tell me what it needed and why the fans were not coming on. They finally came out to tell me they found a broken wire. It seemed odd but I told them I will do the repair because I know I do first class work. When I opened up the harness I noticed another cut wire but this one looked like a shinny new penny. I could tell it was cut by a razor knife. So my thought was they cut the wires and put some grease on the one to make it look old. After the repair the fans worked. Now I knew it had to have been cut at the dealer when they did the timing belt job. I did contact the service manager and told him this story. He denied they did this and said you could have pulled into a 7-11 and someone could have opened the hood and cut the wires. Far fetched as that may be, they already proved it could not happen. My car had an alarm that once you closed the doors the alarm activated and locked the doors. So if you opened the door of hood the alarm would go off. What proved this is when I picked up my car, they accidentally shut the doors with the key inside, so they ended up making a key to get in because the alarm locked all the doors. I had never been to Criswell before and did not know anyone there so it baffled me unless if I brought it back the same mechanic would get my car and already know what was wrong. They paid me back for what I paid the other dealer to find the problem but not for the repair or the radiator. I don't know for a fact if the radiator was bad, but they said it was 12 years old so it may not have been the same problem. Maybe because it overheated a few times it caused the radiator to blow a hole. My Honda had only been to those three dealers and except for finding the wire broke, no other dealer or shop for years since I did all of my own work. It had to be cut at Chriswell, no doubt. I would never go there again. More

Terrible Customer Service Their service department is terrible! After taking in a CRV I purchased there that started having engine problems, they said there was nothing they co Their service department is terrible! After taking in a CRV I purchased there that started having engine problems, they said there was nothing they could so as they were just following "Honda Corporate" policy. I have been a loyal Honda customer for 15 years, but after this experience, I am not sure my next car will be a Honda. If it is, I can definitely say I will not be buying it from Criswell! More