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Criswell Honda

Germantown, MD

4.8
2,937 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,937 reviews

November 13, 2018

New HR-V and Accord Sport Steve was great in helping my parents negotiate the price for a new HR-V and Kolo was great in helping my parents secure financing for the vehicle. More

by wgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo, Steve Maroney
Nov 14, 2018 -

Criswell Honda responded

We're thrilled that Steve and Kolo were able to help you and your parents purchase new Honda vehicles at Criswell! We value your business and hope to work with you again on any of your future automotive needs.

November 13, 2018

New CR-V We just purchased a new Honda CR-V from Criswell Honda and we were very pleased with the experience, including our very friendly and knowledgeable sal More

by DavidM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo, Didjak Ilunga
Nov 14, 2018 -

Criswell Honda responded

Thank you so much for the great review! It's fantastic to see that you were provided with an outstanding buying experience at Criswell Honda while working with our courteous and professional team. We look forward to seeing you when it's time for your next vehicle.

November 09, 2018

Great experience Yanet Lopez did a great job getting us the car we wanted. The whole process was hassle free. Easily the best experience we've ever had buying a new ca More

by Peloso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yanet Lopez, Jim Walker
Nov 12, 2018 -

Criswell Honda responded

It's our pleasure to offer an easy purchasing process from start to finish, and we are happy to see that you had an exceptional buying experience while working with the team at Criswell Honda. We appreciate the opportunity to work with you and look forward to seeing you again.

November 08, 2018

Genuine business Tommy saw to it that all our concerns and needs were met. We were on a time constranit so he saw to it that everything we needed such as paperwork, et More

by Tman32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo, Tommy Karanikolis
Nov 09, 2018 -

Criswell Honda responded

Thanks for taking the time to let us know that you had an amazing car buying experience at Criswell Honda. Tommy and the others on our sales team make customer satisfaction a priority and we are pleased to see that your visit to our dealership was so great. We look forward to the next opportunity to work with you.

November 07, 2018

New purchase Dominique was amazing. Very thorough and great to work with. Everything was very easy and organized. Love his personality! I would definitely go back More

by KB
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Criswell Honda responded

Thank you for the fabulous review! Dominique is a customer favorite and is well known for the exceptional customer service that he provides with each sales event. We appreciate the recommendations and look forward to working with you again.

November 07, 2018

Adding last minute hidden fees. A hidden fee of $850 / "inspections fee" was added to the financial paperwork. Totally unacceptable, lack of transparency, including his manager. Be More

by Charlie61
Recommend Dealer
No
Employees Worked With
Tommy Karanikolis
November 06, 2018

Patient salesman Steve called several times after we visited him and tried his best to meet our satisfaction in every aspects, diligent on his part even after we bough More

by Min
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruiz , Steve Maroney
Nov 07, 2018 -

Criswell Honda responded

Customer satisfaction is important to us and we are happy to see that you were pleased with your recent experience at Criswell Honda. We value your business and hope to be of service to you again in the future.

November 05, 2018

Staff were friendly and efficient I came in after experiencing a total loss of my vehicle. Insurance was taking a super long time to settle the claim but the rental coverage had run ou More

by Heather M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanet Lopez, Jessica Baum, Anthony Voisinet
Nov 06, 2018 -

Criswell Honda responded

We're glad that you found our staff to be so supportive throughout your buying experience here at Criswell Honda. Our team is dedicated to providing an exceptional customer service experience and we are pleased to see that this was what you experienced at our dealership. We value the opportunity to work with you and truly appreciate the recommendations.

November 05, 2018

Great manager and salesperson Really nice manager Esteban. Yanet very pleasant to work With. Interest rate was high but we understand why that. We have to refinance. He tried More

by Naiysha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis in fiancé he was good , Esteban Mesa, Yanet Lopez
Nov 06, 2018 -

Criswell Honda responded

Thank you for the positive feedback! We are pleased to see that you found our staff to be so helpful throughout your buying experience at Criswell Honda. We look forward to working with you again on any of your future automotive needs.

November 05, 2018

Tommy is the BEST salesman ever! I enjoyed my SUV purchase experience at Criswell Honda because of TOMMY! He was very thorough in answering any questions that I had. He listened to More

by mysuv1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Baum, Tommy Karanikolis
Nov 06, 2018 -

Criswell Honda responded

We're thrilled to see that you enjoyed your car buying experience at Criswell Honda while working with Tommy. Customer satisfaction is important to us and we are happy to see that you were pleased with the purchasing process. Thanks again for choosing Criswell. We hope to be of service to you again in the future!

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