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Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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New HR-V and Accord Sport Steve was great in helping my parents negotiate the price for a new HR-V and Kolo was great in helping my parents secure financing for the vehicle. Steve was great in helping my parents negotiate the price for a new HR-V and Kolo was great in helping my parents secure financing for the vehicle. I was so grateful to them that I even traded in my 2017 civic for my dream car: a Black Accord Sport, which Steve helped sell to me, but Kolo was very instrumental in getting me into the car. Thank you both! More
New CR-V We just purchased a new Honda CR-V from Criswell Honda and we were very pleased with the experience, including our very friendly and knowledgeable sal We just purchased a new Honda CR-V from Criswell Honda and we were very pleased with the experience, including our very friendly and knowledgeable sales person, Didjak Ilunga, and Mahaman Kolo who handled our paperwork. Everyone made the experience easy and we will definitely go back when we need our next car. More
Great experience Yanet Lopez did a great job getting us the car we wanted. The whole process was hassle free. Easily the best experience we've ever had buying a new ca Yanet Lopez did a great job getting us the car we wanted. The whole process was hassle free. Easily the best experience we've ever had buying a new car. The rest of the staff were friendly and not pushy at all. Jim was also very nice to work with when it came to finance the car. Thank you very much. More
Genuine business Tommy saw to it that all our concerns and needs were met. We were on a time constranit so he saw to it that everything we needed such as paperwork, et Tommy saw to it that all our concerns and needs were met. We were on a time constranit so he saw to it that everything we needed such as paperwork, etc was ready to go. While waiting for certain processes, he was great to talk to and personable. If you have that fear of dealing with car salesman, you won't with Tommy. Just wanna say thank you for the civic! More
New purchase Dominique was amazing. Very thorough and great to work with. Everything was very easy and organized. Love his personality! I would definitely go back Dominique was amazing. Very thorough and great to work with. Everything was very easy and organized. Love his personality! I would definitely go back and will certainly recommend. More
Adding last minute hidden fees. A hidden fee of $850 / "inspections fee" was added to the financial paperwork. Totally unacceptable, lack of transparency, including his manager. Be A hidden fee of $850 / "inspections fee" was added to the financial paperwork. Totally unacceptable, lack of transparency, including his manager. Be careful with these two guys! More
Patient salesman Steve called several times after we visited him and tried his best to meet our satisfaction in every aspects, diligent on his part even after we bough Steve called several times after we visited him and tried his best to meet our satisfaction in every aspects, diligent on his part even after we bought a car. More
Staff were friendly and efficient I came in after experiencing a total loss of my vehicle. Insurance was taking a super long time to settle the claim but the rental coverage had run ou I came in after experiencing a total loss of my vehicle. Insurance was taking a super long time to settle the claim but the rental coverage had run out and I needed a car ASAP. My existing loan was still open and I was concerned about trying to get another line of credit without any trade in or money down. Criswell Honda helped me through this difficult process by providing me friendly and understanding customer service and working to find me a good deal in the financial department. I started my experience with Anthony Voisinet who took me for a test drive of two vehicles and provided me a break down of the offer of the car I settled on. He didn't pressure me and took time to answer all my questions and show me features of the vehicle I was interested in. He was then promoted and I worked with Yanet Lopez a little over two weeks later to close the deal. Yanet was friendly, knowledgeable, and thorough. She made sure I was still happy with the vehicle by doing another short test drive and going over the car's features again before going through with the purchase (since it had been over two weeks since I did my initial test drive).I then worked with Jessica Baum in finance who walked me step by step through all of the financial details. She was very patient with me and helped me understand exactly l what was happening and why. I don't usually take time to write reviews, but all 3 of the staff I worked with at Criswell Honda did an outstanding job at making a stressful situation/transaction as easy and peaceful as it could possibly be. Anthony, Yanet, and Jessica were all a pleasure to work with and I recommend them in the highest possible terms. More
Great manager and salesperson Really nice manager Esteban. Yanet very pleasant to work With. Interest rate was high but we understand why that. We have to refinance. He tried Really nice manager Esteban. Yanet very pleasant to work With. Interest rate was high but we understand why that. We have to refinance. He tried More
Tommy is the BEST salesman ever! I enjoyed my SUV purchase experience at Criswell Honda because of TOMMY! He was very thorough in answering any questions that I had. He listened to I enjoyed my SUV purchase experience at Criswell Honda because of TOMMY! He was very thorough in answering any questions that I had. He listened to my concerns carefully. He helped me to understand the dynamics of the SUV that I was purchasing. It was very important to me that my experience be pleasurable and TOMMY did a top notch JOB! Thank you for your exceptional service! More