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Criswell Honda
Germantown, MD
2,937 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,937 reviews
December 31, 2018
Professional customer service in every way Ed worked with me to purchase a new used car in an emergency situation. He listened well, provided thorough information about possible options, and d Ed worked with me to purchase a new used car in an emergency situation. He listened well, provided thorough information about possible options, and demonstrated respect in his words and actions. He took time to make sure I got what I needed and wanted and kept the purchase and car detailing process moving along by checking in with staff in other departments. His relaxed demeanor and calls to update me on progress helped to ease my concerns and give me confidence that I was making good decisions in an unanticipated, stressful situation. His sense of humor is priceless. One of the best customer service experiences I've ever had. More
by mrf2018
Helpful December 31, 2018
efficient operation and capable personnel Recently my wife Ursula and I bought a 2018 Hyundai Tuscon at Criswell. We are pleased with the car, and appreciated the competence and ability of al Recently my wife Ursula and I bought a 2018 Hyundai Tuscon at Criswell. We are pleased with the car, and appreciated the competence and ability of all the staff we encountered, particularly Ed Rojas who was our principal interlocutor in making the purchase. Ed was helpful and courteous, and knew what he was talking about. The entire sale was handled carefully yet expeditiously. This is a well managed business and we would glaldy recommend it to other customers in the market for a car. all the best in 2019, Jack Tucker More
by now
Employees Worked With
Ed Rojas
December 31, 2018
Professional and Courteous It was a pleasure to work with Natasha Victor and would recommend both to friends and family. They made the car buying process simple and efficient. It was a pleasure to work with Natasha Victor and would recommend both to friends and family. They made the car buying process simple and efficient. More
by VM
December 30, 2018
great salesman, and great communication. I saw a vehicle online and called about it. I received emails and pictures with all the info. I made an appointment and showed up to look the car ove I saw a vehicle online and called about it. I received emails and pictures with all the info. I made an appointment and showed up to look the car over. Tommy very easy to deal with and was very straight forward. I decided to go through with the purchase and come home with the car. More
by Ray R.
Employees Worked With
Tommy Karanikolis
December 29, 2018
Very Professional It was a satisfying experience to deal with Steve Maroney. He was highly professional through the process of buying a Honda Clarity Touring either thr It was a satisfying experience to deal with Steve Maroney. He was highly professional through the process of buying a Honda Clarity Touring either through email or personally. More
by Buscomkg
Employees Worked With
Steve Maroney
December 29, 2018
Wonderful experience working with Julia! We had a great experience working with Julia and Anthony. Julia was very enthusiastic and did a great job following up with us. Anthony was easy to wo We had a great experience working with Julia and Anthony. Julia was very enthusiastic and did a great job following up with us. Anthony was easy to work with and gave ya a good deal on 2019 Pilot. I would highly recommend them. More
by Pilot123
Employees Worked With
Anthony Voisinet, Julia Olufon
December 29, 2018
Racist, Abusive, rude to immigrants I bought a 2019 Honda Odyssey EX-L from this dealership on 12/28/2018. John Hicks was my sales rep. My experience with him was good so I recommended t I bought a 2019 Honda Odyssey EX-L from this dealership on 12/28/2018. John Hicks was my sales rep. My experience with him was good so I recommended the dealership to 2 of my friends. My two friends visited the dealership on 12/29/2018 morning to buy cars for themself and wanted me to join them. I had to return the second key, title of my old car which I traded on 12/28/2018 so I visited the dealership. I also wanted to understand how the tax amount was adjusted based on the deal. My friends were already at the dealership when I reached there. I went inside the dealership and greeted John Hicks (sales rep). I returned my second key and spoke to John about the tax difference. He stated that Anthony is his manager and he would be able to explain it better as he is the one who deals with financial numbers. Anthony came in and we greeted each other and after about 30 seconds, Anthony stated that "I am arguing with him". At that point I informed him that I can’t discuss this matter with him any longer as this was not a way to treat a customer. I then requested Anthony to have his general manager talk to me and he informed me that general manager is not present on weekends and he left. I was talking to John Hicks regarding my title and requested him to call his general manager or give me his number as I still wanted to understand the tax difference and how it was adjusted. John Hicks informed me that someone else will come to speak with me and will explain me. Everything was fine till this point. After some time Esteban (Manager) came in and we greeted each other, He suddenly for no reason became abusive and started telling me that 'I am rude person'. Everyone standing their was shocked (myself, John Hicks, my friend Nimesh Patel and other sales rep). He kept repeating foul language. Even with his impolite behavior I requested him to not use the foul language. I told him that If I was a white guy he wouldn’t have behaved with me’. Esteban now repeated the same foul language again but very loudly. This was clearly a discrimination against us and our race. At that point, looking at the situation me and my friend came outside of the dealership to leave. Esteban and couple of other sales agent followed us. Even after coming out of the dealership, We were going towards our vehicle, Esteban kept engaging with us and now was more abusive and louder than before. He also become aggressive at the same point. He kept repeating the same foul language very loudly. Everyone standing outside the dealership including the other sales rep and customer were staring at us and it was a very humiliating situation for us. Esteban in his aggressive behavior came very close to me and was about to hit or push me. Looking at this my friend Nimesh Patel took out his cell phone and stated that he is recording. Before Nimesh could record anything Esteban and all sales rep rushed inside the dealership. This incident was very traumatizing for us and has left huge emotional scar. Afterwards Nimesh informed me that on couple of his previous visits to the dealership he has seen Esteban misbehave with customers of different race in a similar manner. This behavior by Esteban and Criswell Honda dealership was clearly a discrimination against us and our race. More
by Parag
Employees Worked With
Other Employees :
Esteban Manger, Esteban Mesa, Victor Azari, Anthony Voisinet
December 28, 2018
Amazing New Car buying experience Very professional and gave the best price around. Provided a thorough overview of the car functions and the financing was pretty smooth too. I would r Very professional and gave the best price around. Provided a thorough overview of the car functions and the financing was pretty smooth too. I would recommend Didjak to everyone. More
by Samir
Employees Worked With
Didjak Ilunga
December 27, 2018
Great experience and transaction Dear Ed, It was a pleasure dealing with you. I had no intention of coming home with a car on Sunday or any day for that matter until the Saturn wa Dear Ed, It was a pleasure dealing with you. I had no intention of coming home with a car on Sunday or any day for that matter until the Saturn was out of commission. I appreciate you treating me as a human being and untrusting me with the car. The two dealers I visited that day did not have the same attitude towards me. I really appreciate Rafee coming down on the price. I know it was a difficult decision for him. In the end, it was a very good transaction for both. I wholeheartedly recommend visiting Criswell before deciding on your next car purchase. May you have a fantastic New 2019 Year. More
by tunisienne
Employees Worked With
Ed Rojas, Rafee Wasi
December 27, 2018
Great experience Dee was responsive and knowledgeable. We’re glad she helped us with our new crv purchase! We enjoyed our test drive and feel happy with the experienc Dee was responsive and knowledgeable. We’re glad she helped us with our new crv purchase! We enjoyed our test drive and feel happy with the experience. More
by Bas0926
Employees Worked With
Dee Thompson Hogan
