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Criswell Honda
Germantown, MD
2,939 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,939 reviews
April 06, 2019
Great Service Dominique was very helpful in my search on a new vehicle. He was very kind and had great knowledge on how to find the right vehicle for me. Best Deale Dominique was very helpful in my search on a new vehicle. He was very kind and had great knowledge on how to find the right vehicle for me. Best Dealer i have worked with Ever. I Highly recommend Dominique and Criswell Honda to anyone look for a vehicle to buy. Oscar Jiron More
by Oscar49
Employees Worked With
Helpful April 05, 2019
Smooth I'm not a fan of car dealerships tactics, but I had a pleasurable, smooth experience at your dealership. No hassles and all offers were fair - I will I'm not a fan of car dealerships tactics, but I had a pleasurable, smooth experience at your dealership. No hassles and all offers were fair - I will definitely recommend. The facility itself is very clean and comfortable. More
by jbdonahue
Employees Worked With
Victor in Finance, Ed Rojas, Javier Alvar
April 05, 2019
Best service in town I was in the market for almost 4 months until I came across this dealership and it’s friendly staff. The sales consultant Ed Rojas did an amazing job I was in the market for almost 4 months until I came across this dealership and it’s friendly staff. The sales consultant Ed Rojas did an amazing job at helping me purchase the car I had been looking for. He made sure it was a simple and pleasant transaction. I’d also like to thank Benny and Javier for making the deal possible and working with me! The team delivered the best service posible in getting me out the door with the car I’d been looking for!!!! More
by Leslie
Employees Worked With
Ed Rojas, Benny Miranda, Javier Alvar
April 04, 2019
She is professional and friendly I purchased a lease program for the Accord. Natasha is always thinking about the customer point of view. Also, she is very friendly and kind. I am ver I purchased a lease program for the Accord. Natasha is always thinking about the customer point of view. Also, she is very friendly and kind. I am very satisfied with her. Thank you Natasha! More
by Jae Kim
Employees Worked With
April 03, 2019
Very Pleased! I came to Criswell Honda on a last minute notice to see more options outside of other dealers I checked out and had offers for. Josue Rodriguez came r I came to Criswell Honda on a last minute notice to see more options outside of other dealers I checked out and had offers for. Josue Rodriguez came right over to me and treated me as well as if I already had an appointment to buy and he was just there there to cheer me a long. Never felt one ounce of pressure, only pure assistance to help me make my favorite choice. We found an amazing Blue Honda HRV which stole my heart. Thanks Josue & Criswell! More
by dcarmonjr
Employees Worked With
Josue Rodriguez, Amy Darragh
April 01, 2019
Honda CRV Absolutely easiest buying experience. Thorough, respectful, friendly, no pressure. Sales representative was excellent! He was prepared for us, anticip Absolutely easiest buying experience. Thorough, respectful, friendly, no pressure. Sales representative was excellent! He was prepared for us, anticipated all of our questions. Took time to explain the car to us. More
by Donna57
Employees Worked With
April 01, 2019
4 trips to the Service Dept and car died on road! Two years ago, I purchased my CR-V from Criswell. I was initially very unhappy to learn that Criswell doesn't offer any service specials when you buy Two years ago, I purchased my CR-V from Criswell. I was initially very unhappy to learn that Criswell doesn't offer any service specials when you buy a car from them nor do they have loaner cars for when your car is in service, like FitzMall does. However, I decided not to let that be a deal breaker for me because the research said that Honda's are reliable and great cars. However, two years and 4 trips to the service department later, I am having the same issue over and over again with Criswell Honda Service Department just telling me that "your system is showing within specs" and then I found myself with a completely dead car on the side of 270 this week! For the past 4 visits, I have been telling the Service Department that my air conditioning/heating system was not working. Every time I took it in, they said that it was within specs and then sent me home, to drive a car that either didn't blow air at all, didn't have any cooling, or started making an awful noise. Finally, they replaced the a part in the fan, which at least repaired the lack of any air blowing, even if it never blew cool air. But then, the car started making a horrible high-pitched whining sound whenever the climate system was on and still no cold air was coming out. Fast forward to last week when I am driving the car on 270 and the high pitch squeak is still there and then the car makes a loud "squelch" noise and the car completely lost power and died on the side of the road! After going in reverse, the car started again but now it blows continuously hot air all of the time. And I haven't been able to take it for service yet because I need my car to get to and from work and without a loaner car from Criswell, I can't afford to miss hours upon hours to get it fixed in the Service Dept! Even though I'm sure that when I take it in, they will again tell me that there is nothing wrong and the climate system is within specs. The Service Dept is not good. They have yet to properly fix a problem that resulted in a 2 year old car being stopped on the side of the road! That is ridiculous! Not to mention the fact that they lost the trunk cover when I also had the car detailed there. I recommend buying your Honda at Criswell, but find another Honda dealership to service it at! More
by CRVGaithersburg
March 31, 2019
Very Positive Experience We do not enjoy dealing with buying cars. After we had gone to three other Honda dealers our son, Danny, suggested we try Criswell Honda where he had We do not enjoy dealing with buying cars. After we had gone to three other Honda dealers our son, Danny, suggested we try Criswell Honda where he had previous very positive dealings. All the negotiating was done with Dominique Vattuone for our new CR-V EX-L and we were very satisfied with the results. When we arrived to buy the car everything went smoothly. Everyone was friendly, polite and professional. More
by CRVedja
March 30, 2019
Quick and easy I hate dealing with buying a new car and this process was made as painless as possible. We agreed on a price over the phone and was in and out of the I hate dealing with buying a new car and this process was made as painless as possible. We agreed on a price over the phone and was in and out of the dealership with a new car in 2 1/2 hours. More
by Pilotowner
Employees Worked With
Didjak Ilunga
March 29, 2019
Unethical Dealer I live out of state. Price negotiations on a used car were consummated, with the salesperson, Gabriel Saba, stating the car was on hold for me and tha I live out of state. Price negotiations on a used car were consummated, with the salesperson, Gabriel Saba, stating the car was on hold for me and that Criswell would cover my one way flight in to purchase the car. With twice being assured the car was being held, I booked a non-refundable flight, provided my credit card (down payment) and license as instructed. Mr. Saba even provided my cell # to their porter who was to pick me up at the airport. When I contacted Mr. Saba 2 days later on the status of the down payment transaction, he stated "didn't you get my e-mail? We sold the car yesterday". Well, there was no e-mail, but that is not the point. Requests for reimbursement to the sales mgr, Esteban Mesa have been ignored other than "we don't hold cars". I never would have purchased a flight if I hadn't been assured the car was being held for me. Now I am out $315.00 and the dealer refuses to own their error. My next step will be to reach out to Harry Criswell III. More
by Almost Customer
Employees Worked With
Esteban Mesa, Gabriel Saba
