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Criswell Honda

Germantown, MD

4.8
2,940 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,940 reviews

April 17, 2019

The best personal service was wonderful The advice and personal service that I got was quite outstanding. Presenting and explaining different options made me extremely confident and comforta More

by Bailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mahaman Kolo
Apr 18, 2019 -

Criswell Honda responded

We're thrilled to see that your recent buying experience at Criswell exceeded your expectations! Our staff is dedicated to providing superb customer service throughout the purchasing process and it's rewarding to see that you were pleased with the high level of attention that you received. We value your business and look forward to the next opportunity to work with you.

April 17, 2019

best service I have 2011 Honda Odyssey. he is the best one to work with. best customer service advisor. explain details about my van. Always suggest the best. More

by Mary1
Recommend Dealer
Yes
Employees Worked With
Mauricio Galvez
Apr 18, 2019 -

Criswell Honda responded

It's wonderful to see that you can rely on the team at Criswell to provide outstanding service for your vehicle every time you visit our dealership. We look forward to seeing you again when your van is due for its next checkup!

April 16, 2019

Excellent service, excellent deal. Steve Maroney was my salesman. He was very informative and helpful. I would definitely purchase another vehicle from Criswell and want Steve's help. I More

by Ksc5243
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maroney
Apr 18, 2019 -

Criswell Honda responded

It's exciting to see that you chose Criswell for the outstanding value and quality customer service you received during your recent car buying experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2019

Easy, painless, courteous and quick Wilberto is a really nice guy who was very responsive and always made sure to follow up despite juggling what I'm sure are a lot of responsibilities a More

by carbuyguy1234556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilberto Ortiz
Apr 15, 2019 -

Criswell Honda responded

We're happy to see that you were pleased with the easy and efficient sales event that you were provided with at Criswell Honda. We appreciate the opportunity to work with you and value your positive feedback.

April 10, 2019

Great service, no pressure! Javier, the sales manager was awesome! He came in a treated me like family and gave me an awesome deal for my trade. He was personable and made the ca More

by cmills2629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Saba, Javier Alvar
Apr 11, 2019 -

Criswell Honda responded

It's wonderful to read such a great review of your recent car buying experience at Criswell! Our staff is here to provide an outstanding sales event and it's great to see that we met that goal. We value your business and truly appreciate the recommendations.

April 10, 2019

Customer Service Dominique is very focused, efficient, and took time to listen to our specifications in selecting a vehicle. He is very devoted and makes you feel like More

by Theresa2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Criswell Honda responded

Thank you for the kind comments! Our customers often comment on the stellar customer service they experience when working with Dominique as their sales consultant. We're happy to see that you were pleased with your visit to Criswell and look forward to working with you again.

April 09, 2019

Excellent experience with Dominique at Criswell Honda Had an excellent experience working with Dominique. He showed me a Honda Accord hybrid at my pace with no pressure, then did not pester me after that More

by dhstewart
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Voisinet
Apr 10, 2019 -

Criswell Honda responded

It's a pleasure to see that you had a relaxing car buying experience while working with Dominique. Thank you for the wonderful review and for choosing Criswell for your recent purchase.

April 09, 2019

Spends the xtra time Donald was kind enough to spend extra time with me regarding issue I had post maintenance on my 2008 Accord. He was peasant and very understanding. Wh More

by GJG2008Accord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald McNeely
Apr 10, 2019 -

Criswell Honda responded

Thank you for the feedback. Customer satisfaction is important to us, and we are happy to see that Donald provided the assistance needed to complete the services for your Accord. We value your business and hope to be of service with any future automotive needs.

April 08, 2019

Excellent customer service! After almost a month of searching for a car, I came across a car in Germantown Criswell. The Honda Civic which I bought has been amazing. Due to previ More

by Halima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael. Dominique Vattuone, Mahaman Kolo, Gabriel Saba
Apr 09, 2019 -

Criswell Honda responded

Thank you for the kind review! It's our pleasure to help, and we appreciate knowing that you were completely satisfied with your car buying experience at Criswell.

April 07, 2019

It's All About the People Once again, Dominique worked with me in purchasing another vehicle from Criswell Honda. This time it was a trade in to purchase a 2019 CRV. He took th More

by cofi.terri
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Criswell Honda responded

It's fantastic to see that you had another remarkable buying experience at Criswell! Dominique is a customer favorite and always offers a superior customer service experience throughout the car purchasing process. We look forward to your next visit with us!

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