Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Honda
Germantown, MD
2,958 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,958 reviews
August 25, 2019
No pressure and good pricing Criswell gave me aggressive price from the start of my internet search. I still had to shop around and do my due diligence, but no one even came close Criswell gave me aggressive price from the start of my internet search. I still had to shop around and do my due diligence, but no one even came close. And when I came into the showroom, there was no switching up of the pricing or hard up-sell on accessories. I have already sent them another buyer because of how satisfying and simple the experience was. More
by ahanes
Employees Worked With
Didjak Ilunga
August 20, 2019
Thank you! Drove in with a rusty old car and left in a brand new accord! Thank you for your patience and expertise. Best car buying experience. I’m very satisfie Drove in with a rusty old car and left in a brand new accord! Thank you for your patience and expertise. Best car buying experience. I’m very satisfied More
by MissyD
Employees Worked With
Kevin Ferguson
August 20, 2019
Dominique Vattuone is number one As a business owner I rely on my car for client meetings, traveling to work sites and networking events. Leasing from Dominique and Criswell Honda has As a business owner I rely on my car for client meetings, traveling to work sites and networking events. Leasing from Dominique and Criswell Honda has been a constant for the last twelve years (I worked with other dealerships prior to that and was never as happy or trusting as I am working with Dominique). Dominique and the team always have my back and help me upgrade my lease every three years in the next model that doesn’t break the bank, yet affords me the reliability needed for my business. My daughter just got her first car and I wouldn’t let her work with anyone other than Dominique. More
by Mediabridge
Employees Worked With
Dustin- sales manager
August 16, 2019
Good experience Dominique made this so easy without putting pressure on us to buy. Nothing seemed too much trouble. He listened to our wants and need and also explain Dominique made this so easy without putting pressure on us to buy. Nothing seemed too much trouble. He listened to our wants and need and also explained well how the process worked. More
by EMG
August 09, 2019
Save Yourself While You Can - Beware!! Hello there. Our experience was absolutely horrible, perhaps the worst ever. Immediately after purchase from the dealership (on the way home), the car Hello there. Our experience was absolutely horrible, perhaps the worst ever. Immediately after purchase from the dealership (on the way home), the car got very hot (later found out due to lack of engine coolant) and we got stuck on the road. The transmission fluid was found to be low and burned a day later, the tailgate mechanism literally fell apart, the air conditioning has an issue, driver side windshield wiper separated in a rainstorm on the way home, terrible thumping/knocking coming from the front end presently. Sure, I understand it is a used car, but there is absolutely no excuse for low fluid levels or lack of pre-sale condition checks. These are clearly safety issues. The salesman Castor Estrada personally assured us repeatedly that everything was checked/verified and clearly knew we had a very long trip home (Maryland to upstate New York). I am shocked by this treatment from what I thought was a professional, caring, above board Honda dealer. Not even remotely so at all. And now we are reluctantly told by the salesman to bring the vehicle in. And no response at all to my latest emails. Who would drive 400+ miles back with the front end thumping/knocking? Why weren’t these things previously checked? Now I am stuck with an issue that should not be. Further, Castor tried to charge us for a second remote. Little did I know at the time, the one remote he did give us is broken, does not work, and is useless. Let me see the Honda inspection checklist for this vehicle. Horrible. Terrible. Total recipe for consumer disaster. Run, run like the wind in the opposite direction. It is too late for me, but I can warn others. More
by John Drazba
Employees Worked With
Castor Estrada Jr.
August 07, 2019
Worse service and total waste of my time! I had the worse experience at this dealer. I paid $1127.10 to change four of my tires in 2017. They said there are 2 years warranty on all tired (incl I had the worse experience at this dealer. I paid $1127.10 to change four of my tires in 2017. They said there are 2 years warranty on all tired (including any road hazards such as nail or flat tires). Not too long after, I had a flat tire. Then I brought it back to the dealer, they found a nail/hole on my tire, they plugged it. Ever since then, I keep having pressure leakage problems. After many many times (6 times), the car still leaking air. If they did what they promised, just replace my tire, I would not need to keep bringing my car back. Every time I brought back my car find the leaking pressure, they always brush me off “it’s just the cold weather making the tire pressure low!” They completely wasted my time all these 6 times. Now I’m back again at the dealer in August 2019, manager Tonia told me it’s the sensor leaking. She asked me to pay for sensor, it truly blows my mind that a big dealer like Criswell can run this bad and unprofessional service. I’m furious that she said she could’t do anything for my time, and that I just want “free stuff.” This is very insulting! I brought two receipts back, total is $2000, and is it really that I want free stuff? I am seriously upset, and warn everyone not to bring cars to Criswell Honda in Germantown. They are the one that made an mistake (not finding the real problem), then turn around blame others. I wanted to speak to a upper manager to voice my concern, they said there is no one else can help, except Tonia. How can a big dealer like Criswell handle customers this way, and belittle their time. I read reviews from others stated that the managers and service workers do not care about them or anyone. That’s very true! I do hope they will look into the problems and change the way they treat their customers. This is definitely NOT the way to do business. More
by Grace C.
August 06, 2019
Great Experience Inmar was very helpful and professional. Made the whole process very easy and did a very good job. Would recommend him to friends and family. Inmar was very helpful and professional. Made the whole process very easy and did a very good job. Would recommend him to friends and family. More
by KT_MD
Employees Worked With
Inmar Blanco
August 05, 2019
Very smooth experience I have been shopping around for a compact SUV and have visited quite a few dealers such as Toyota REV4, Subaru Forester, VW Tiguan, Jeep Cherokee, ano I have been shopping around for a compact SUV and have visited quite a few dealers such as Toyota REV4, Subaru Forester, VW Tiguan, Jeep Cherokee, another Honda dealer, etc., and found the experience with Pei Pei Tsai and Criswell dealer in general Is among the most pleasant ones. They are not pushy, tried to explain things in a way that I felt most comfortable to listen; they are willing to negotiate an offer comparable or better than others; they do not insist financing the car to get a good price; and the paperwork was done very quickly with modern office tools. More
by Benjamin
Employees Worked With
Pei Pei Tsai
August 05, 2019
Ongoing issues with a 10,000 pre owned car Sales person was very pleasant to deal with and I give him a big thumbs up he did his best to encourage the sale in the process to go smoothly however Sales person was very pleasant to deal with and I give him a big thumbs up he did his best to encourage the sale in the process to go smoothly however this is where it all ends. It was pouring rain the day I bought the car and was unable to drive it past a certain speed because of traffic on the highway and the obvious dangerous driving situation in the rain. There are several issues with the vehicle that I have addressed with the service department however was already told that they were not going to cover the air-conditioning compressor going bad even though the service advisor and technician both said there is a problem not one week after purchasing the car and was told by a service advisor that all of a sudden this would start blowing hot air and then of course it will need to be replaced not happy with that but it’s been documented. The other big concern I had during the same visit this now being my second visit there after the first issue was not resolved and there was not enough time to look at the second issue. This other issue and more important issue in many ways is it the vehicle handles a radically when shifting lanes or going around turns on the highway at anything over 65 miles an hour the steering will shakes sometimes radically and violently that is not a safe thing to have an a vehicle. After several visits and conversations I was told the alignment and the rotation would do the trick they wrote test of the vehicle and told me everything was fine. Right after leaving I noticed that it was doing it worse so Rotating the tires only in Hanst the problem. I asked to get the sales manager and service manager information so I could discuss it with them in a nice cordial manner however I’ve not gotten a call from either one and when I have called to speak to them I never get anybody to call me back. Once again documented. I don’t want to go into what this dealership believes a customer should do when they test drive a vehicle however if they expect the general customer to find the issues that they did not fix or should’ve taken care of with your safety issues or deliberate easy to find issues such as the air-conditioner or the steering wheel this is not a good place of business and I recommend that you shop elsewhere or have them give you an additional written guarantee on top of their 30 day guarantee it states they will cover the issues that you find with the vehicle. I look forward to hearing from somebody Chris well very soon with regards to this matter since I have yet to hear back. Lastly I want to say thank you to the service advisor who did notice the problems and did acknowledge my concerns however it sounds like her hands are tied if the sales team does not want to pay for repairs to meet this vehicle should’ve never passed state specs and with the shake in the steering wheel and have already started the process to resolve this matter. 8/5/2019 update: I found that my power steering was leaking real bad. I realized that the dealer had replaced the power steering rack during the car being traded etc getting ready for resale. ( I have receipt ) I scheduled to come in today 8/5/2019 and have that looked at since I believed that to be related. I had a great experience today with Gary who handles the internal Repair orders. Not only did he find the source of the leak and got it repaired but he also found the issue with the vibration in the vehicle from May/ June. The air conditioner issue is still there and the car blows hot air however that re used car sales manager has not addressed. Thanks to Gary and based on his skills and expert knowledge I recommend the service team. More
by Textorn52
Employees Worked With
Gary Graves, Castor Estrada Jr.
August 01, 2019
Outstanding Service with New Car Sales Natasha was extremely professional and helped us very much. We will do more sales with her. Made sure that we got the car we wanted at the right pri Natasha was extremely professional and helped us very much. We will do more sales with her. Made sure that we got the car we wanted at the right price. More
by PeteS_MD
Employees Worked With
