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Criswell Honda

Germantown, MD

4.8
3,024 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,024 reviews

February 08, 2021

I’d like to start off by saying Pei Pei provided amazing customer service from the moment I stepped foot into Honda. She’s a great listener, she’s kind, and she breaks everything down so well. I would highl More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Feb 13, 2021 -

Criswell Honda responded

Congratulations on your new car! We're happy to hear you were completely satisfied with the exceptional customer service Pei Pei provided during your purchasing process. Don't hesitate to give us a call if you have any questions as you get used to the great features of your new Honda.

February 04, 2021

Natasha was absolutely phenomenal to work with. I was able to purchase my car from home and work with Natasha over the phone so we could both be safe during the pandemic. The car was delivered to home, More

by rselma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Criswell Honda responded

It's wonderful to hear that Natasha and Criswell provided a first-class Honda buying event! Our professional staff often goes above and beyond to deliver a simple and seamless purchasing process from start to finish, and we're pleased to see this was your experience.

February 01, 2021

Dominique Vattuone was a pleasure to work with. He is very knowledgeable and helpful. and an excellent salesman. I have purchased two cars from him. I will recommend him to my family and friends. More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Criswell Honda responded

Thank you for your continued patronage and the recommendations! Dominique is definitely a customer favorite, and it's rewarding to know that you can rely on his expertise when it comes to an excellent car buying experience.

January 31, 2021

Pei Pei Tsai was incredibly knowledgeable and helpful throughout the buying process. Pei Pei is very intelligent, energetic, and is nice to work with. She is best salesperson ever. More

by eltonmerl
Recommend Dealer
Yes
Employees Worked With
Preston Jenkins
Feb 03, 2021 -

Criswell Honda responded

Thank you so much for taking the time to share this great review and kind comments with us! It's wonderful to know that you enjoyed an easy and efficient car buying event while working with Pei Pei, and we welcome you to reach out if we can assist with any future automotive needs.

January 30, 2021

Very helpful and efficient team. I am very happy with my purchase and Steve was very helpful. I will recommend to friends and family members. More

by orcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Maroney
Feb 03, 2021 -

Criswell Honda responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 28, 2021

Emmanuel and I texted a few times. He gave me a great price. Made the 159 mile drive, signed papers.Drove home a happy customer. More

by robhen8
Recommend Dealer
Yes
Employees Worked With
Emmanuel Umo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Criswell Honda responded

We're happy to see that we could really help you out by providing a simple and seamless car buying event at Criswell Honda. Thanks again for taking the time to post this positive review!

January 24, 2021

Dominique Vattuone at Criswell Honda made car shopping a great experience for me! My intention was to take the old car there for an oil change and I ended up leaving with a new car. Dom made me feel comfort More

by Maggie D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mateo, Solomon Sewell
Jan 26, 2021 -

Criswell Honda responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 23, 2021

Came in today looking for a car after a subpar experience at the Subaru dealership down the road. Worked with Natasha P and had a great experience between the model overview, test drive, price discussions an More

by natefor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Criswell Honda responded

It's exciting to see that Natasha and the team at Criswell Honda delivered an exceptional car buying event! We value the opportunity to work with you and hope to be of service to you in the future.

January 22, 2021

Excellent service from Pei Pei, from my first contact over the phone, after several texts and emails and finally at the dealership. Quick to respond. This is the second car she helped me lease and her pr More

by fabianhuaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Jan 22, 2021 -

Criswell Honda responded

It's wonderful to see that you enjoyed an exceptional car buying experience while working with Pei Pei. Customer satisfaction is important to us, and it's rewarding to know that you can rely on our staff to deliver a fantastic purchasing process from start to finish.

January 22, 2021

Gabriela was an amazing sales person. Very thankful for the customer service and care she provided. I will certainly recomed all friends and family to this dealership. More

by Edwinspeedy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriela Mendizabal
Jan 22, 2021 -

Criswell Honda responded

We appreciate the opportunity to work with you and truly value your recommendations. Thanks again for choosing Criswell Honda and for taking the time to share these positive comments with us.

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