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Criswell Honda
Germantown, MD
3,024 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,024 reviews
March 07, 2021
Criswell Honda provided a price over the phone and they honored the price when we arrived at the dealer. The entire sales and financial department were prepared and easy to work with. They did and excellen honored the price when we arrived at the dealer. The entire sales and financial department were prepared and easy to work with. They did and excellent job. I would recommend Criswell Honda if anyone is interested in a new Honda. More
by Jack_gerhard
Employees Worked With
March 07, 2021
Sean is very polite, efficient, knowledgeable, friendly, and pleasant to work with. Sean was a very positive experience. He had the vehicle out before we arrived. He did everything to make my purchase smoot and pleasant to work with. Sean was a very positive experience. He had the vehicle out before we arrived. He did everything to make my purchase smooth. More
by Topcat1959z
Employees Worked With
March 04, 2021
Dominique is a great person to work with when buying a car. Bought my last 3 cars from him and plan to keep going back. car. Bought my last 3 cars from him and plan to keep going back. More
by bdgh114
Employees Worked With
March 04, 2021
Pei Pei was amazing! She helped me find my perfect car and showed me plenty of options that I would like. She was very kind and patient as well. She showed me everything I needed to know about the car and and showed me plenty of options that I would like. She was very kind and patient as well. She showed me everything I needed to know about the car and made my experience easy, quick, and stress-free. More
by maggie.tien11
Employees Worked With
Pei Pei Tsai
March 01, 2021
The salesman I primarily interacted with, Solomon Sewell, was kind, patient, professional, upbeat, and went the extra mile to help me and answer my questions. was kind, patient, professional, upbeat, and went the extra mile to help me and answer my questions. More
by Betsy7376
Employees Worked With
Solomon Sewell
March 01, 2021
Sean gave us great customer service. He was curteous, answered all our questions easily, and followed up with us at every turn. He made the entire experience easy. answered all our questions easily, and followed up with us at every turn. He made the entire experience easy. More
by kristincook
Employees Worked With
February 27, 2021
I hadn't bought a new car since 2013. Pei Pei made the process very simple and easy. I especially appreciated her explaining the features of my new car--so different from the 2013 Accord. She is taking process very simple and easy. I especially appreciated her explaining the features of my new car--so different from the 2013 Accord. She is taking care of everything with regard to title and tags which made me very happy. The overall experience was wonderful, and that includes meeting with Jeremiah to sign the financial documents. Love the in-table screen!!! More
by wbest5373
Employees Worked With
Pei Pei Tsai
February 26, 2021
Mr. Dominique Vattuone and his team gave us an amazing service. I would encourage anyone that needs a car to talk to him and he will do everything on his power to give you the best of Criswell and no one service. I would encourage anyone that needs a car to talk to him and he will do everything on his power to give you the best of Criswell and no one will be able to offer better prices! Way to go Dominique! More
by AnaPlaza
February 25, 2021
The seller is a very good person and very helpful, but the used cars are not checked before selling them. The first car I bought the transmission failed on the second day after I bought it and they didn't the used cars are not checked before selling them. The first car I bought the transmission failed on the second day after I bought it and they didn't give me an answer to fix it so I returned it and they made me refinance the car asking for a new initial payment and they told me that you would return the first initial payment, for the guarantees that I had bought and they did not return anything and the second car had brake problems after 30 days very bad experience I do not recommend buying used cars in this dealer, watch out! More
by PEREZ-RODOLFO1990
Employees Worked With
Steve Maroney
February 25, 2021
Dominique was awesome! He was so kind and personable and made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable an made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable and friendly as well! Definitely recommend this dealership! Thank you!! More
by bmaxwell.maxwell
