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Criswell Honda

Germantown, MD

4.8
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,988 reviews

February 18, 2021

You took my money (I'm talking about the money you didn't tell me about (the surcharge )which was $90. Michael was a great helper but the manager was not he should have told me about the surcharge. More

by Ilbeaacastro
Recommend Dealer
No
Employees Worked With
Benny Miranda, Michael Turgeman
Mar 05, 2021 -

Criswell Honda responded

It's disappointing to see that your visit to our dealership was anything less than positive, and we sincerely apologize. We certainly hope that you will consider allowing us another chance to provide a better experience in the future.

February 16, 2021

Steve, Bennie, Preston and everyone else involved with my buying experience were absolutely amazing!!! I soooo appreciate all of their efforts! Epitome of professional customer service! As a side note: my so More

by RISA.MCELROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jenkins, Steve Maroney, Benny Miranda
Feb 17, 2021 -

Criswell Honda responded

Thank you so much for sharing this wonderful review with us! We are thrilled to see that you can rely on the courteous and capable staff at Criswell Honda to deliver a first-class vehicle buying event each time you visit our dealership.

February 14, 2021

Very patient with buying process! Very knowledgeable and helpful 10/10 would suggest this team player!! Assisted me with every step of way on the buying process. More

by Elvis C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Criswell Honda responded

It's wonderful to see that you enjoyed a stress free car buying experience at Criswell Honda! We value your business and look forward to working with you again.

February 13, 2021

I was extremely satisfied with Dominique Vattuone’s help in shopping for and purchasing my new Honda Accord Hybrid at Criswell. He guided me through the process, took me for a test drive, and most important More

by cathyv13
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Solomon Sewell
Feb 17, 2021 -

Criswell Honda responded

We appreciate hearing about your fantastic car buying experience at Criswell Honda. Dominique is well known for going the extra mile to ensure each customer enjoys a remarkable purchasing process from start to finish. We value the opportunity to work with you and hope to be of service in the future.

February 08, 2021

I’d like to start off by saying Pei Pei provided amazing customer service from the moment I stepped foot into Honda. She’s a great listener, she’s kind, and she breaks everything down so well. I would highl More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Feb 13, 2021 -

Criswell Honda responded

Congratulations on your new car! We're happy to hear you were completely satisfied with the exceptional customer service Pei Pei provided during your purchasing process. Don't hesitate to give us a call if you have any questions as you get used to the great features of your new Honda.

February 04, 2021

Natasha was absolutely phenomenal to work with. I was able to purchase my car from home and work with Natasha over the phone so we could both be safe during the pandemic. The car was delivered to home, More

by rselma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Criswell Honda responded

It's wonderful to hear that Natasha and Criswell provided a first-class Honda buying event! Our professional staff often goes above and beyond to deliver a simple and seamless purchasing process from start to finish, and we're pleased to see this was your experience.

February 01, 2021

Dominique Vattuone was a pleasure to work with. He is very knowledgeable and helpful. and an excellent salesman. I have purchased two cars from him. I will recommend him to my family and friends. More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Criswell Honda responded

Thank you for your continued patronage and the recommendations! Dominique is definitely a customer favorite, and it's rewarding to know that you can rely on his expertise when it comes to an excellent car buying experience.

January 31, 2021

Pei Pei Tsai was incredibly knowledgeable and helpful throughout the buying process. Pei Pei is very intelligent, energetic, and is nice to work with. She is best salesperson ever. More

by eltonmerl
Recommend Dealer
Yes
Employees Worked With
Preston Jenkins
Feb 03, 2021 -

Criswell Honda responded

Thank you so much for taking the time to share this great review and kind comments with us! It's wonderful to know that you enjoyed an easy and efficient car buying event while working with Pei Pei, and we welcome you to reach out if we can assist with any future automotive needs.

January 30, 2021

Very helpful and efficient team. I am very happy with my purchase and Steve was very helpful. I will recommend to friends and family members. More

by orcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Maroney
Feb 03, 2021 -

Criswell Honda responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 28, 2021

Emmanuel and I texted a few times. He gave me a great price. Made the 159 mile drive, signed papers.Drove home a happy customer. More

by robhen8
Recommend Dealer
Yes
Employees Worked With
Emmanuel Umo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Criswell Honda responded

We're happy to see that we could really help you out by providing a simple and seamless car buying event at Criswell Honda. Thanks again for taking the time to post this positive review!

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