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Criswell Honda
Germantown, MD
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,988 reviews
February 27, 2021
I hadn't bought a new car since 2013. Pei Pei made the process very simple and easy. I especially appreciated her explaining the features of my new car--so different from the 2013 Accord. She is taking process very simple and easy. I especially appreciated her explaining the features of my new car--so different from the 2013 Accord. She is taking care of everything with regard to title and tags which made me very happy. The overall experience was wonderful, and that includes meeting with Jeremiah to sign the financial documents. Love the in-table screen!!! More
by wbest5373
Employees Worked With
Pei Pei Tsai
February 26, 2021
Mr. Dominique Vattuone and his team gave us an amazing service. I would encourage anyone that needs a car to talk to him and he will do everything on his power to give you the best of Criswell and no one service. I would encourage anyone that needs a car to talk to him and he will do everything on his power to give you the best of Criswell and no one will be able to offer better prices! Way to go Dominique! More
by AnaPlaza
February 25, 2021
The seller is a very good person and very helpful, but the used cars are not checked before selling them. The first car I bought the transmission failed on the second day after I bought it and they didn't the used cars are not checked before selling them. The first car I bought the transmission failed on the second day after I bought it and they didn't give me an answer to fix it so I returned it and they made me refinance the car asking for a new initial payment and they told me that you would return the first initial payment, for the guarantees that I had bought and they did not return anything and the second car had brake problems after 30 days very bad experience I do not recommend buying used cars in this dealer, watch out! More
by PEREZ-RODOLFO1990
Employees Worked With
Steve Maroney
February 25, 2021
Dominique was awesome! He was so kind and personable and made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable an made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable and friendly as well! Definitely recommend this dealership! Thank you!! More
by bmaxwell.maxwell
February 24, 2021
Aaron Porter was wonderful, kind and friendly. He made the experience smooth. Finance team was amazing too! I recommend Criswell Honda. Thank You Aaron P. the experience smooth. Finance team was amazing too! I recommend Criswell Honda. Thank You Aaron P. More
by trinaelbert
Employees Worked With
Aaron Porter
February 24, 2021
Gabriella Mendizabal was fabulous !! She had everything ready for me wasn’t even in the dealership two hours. I came from PA to purchase my new Pilot. ready for me wasn’t even in the dealership two hours. I came from PA to purchase my new Pilot. More
by Tammy B
February 19, 2021
He had great customer service skills polite and caring and was positive and thoughtful he explained every thing that he was doing he showed me how to work things in the car and was positive and thoughtful he explained every thing that he was doing he showed me how to work things in the car More
by DEBORAHBROWN651
Employees Worked With
Solomon Sewell
February 19, 2021
Very disappointed with my experience at Criswell Used cars. I assume that Steve did not have any room to negotiate price at all. I have never in my life paid full asking price for a car. I completely cars. I assume that Steve did not have any room to negotiate price at all. I have never in my life paid full asking price for a car. I completely understand that this particular car was clean and had a great deal of interest which gave the dealer all of the leverage. No problem with that. As a buyer deciding to write a check for $20,000, i expect a small bit of room in price. All offers were quickly dismissed as I don't need you "buyer". I have others which may have been very true but it still felt gross. I felt like this office could have cared less about us as buyers. I will never return and will never recommend this dealer to anyone. They got all their money and they must feel great. Good for them. I feel xxxxty as new customer. They could have easily made us feel differently. I could have walked away and I wanted to but we really liked the car. hated the experience. Sorry but I hope this helps you treat the next customer a tad better. Preston in the business office was fabulous and he talked me back off the ledge. Great guy and customer focused. More
by gmiles25
Employees Worked With
Preston was great., Steve Maroney
February 18, 2021
Pei pei was great. She sat at with me and help me understand the difference and option in the CRV. She went above and beyond and so did the dealership to ensure I was happy and comfortable with every understand the difference and option in the CRV. She went above and beyond and so did the dealership to ensure I was happy and comfortable with everything. More
by Cgorham40
Employees Worked With
Pei Pei Tsai
February 18, 2021
It was good the process went smoothly if someone I know wants a car I would recommend the Criswell Honda in Germantown. Great job Soloman ! wants a car I would recommend the Criswell Honda in Germantown. Great job Soloman ! More
by t.zapata03
Employees Worked With
Kevin Ferguson, Solomon Sewell
