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Criswell Honda
Germantown, MD
2,991 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,991 reviews
June 12, 2004
BUYER BEWARE! Many of the "new" vehicles at this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from this dealership have significant body damage. I do not know if it is due to dealer's own negligence or something else. I almost bought a CR-V from them. Thank goodness I noticed it had been hit in the front and that one of the fenders was pushed back and bent outwards before I took ownership. People there were nice at first, until I pointed out the damage. Then they claimed they could not see it and got loud and arrogant. I insisted that the CR-V was damaged. It was very obvious. So, one sales guy takes the CR-V I almost bought to the body shop and the guy in charge of the body shop first tells me it is definitely damaged. I tell them I will wait until next morning to decide what I want to do. Next morning, body shop manager and sales guys all claim that CR-Vs just "come from the factory that way". Right! Upon inspecting other cars on the lot and in the showroom, I found several others with body damage. Another CR-V on the showroom floor had obviously taken a dead-center, front-end hit. The front bumper was pushed upwards into the grill and the top of the grill was touching the hood. Again, dealer claims it is normal. <br><br>Remember. You have been warned. I got smart and took my money and my business elsewhere. More
by CarGuy65
