Criswell Honda

Hi, I recently purchased a new Honda CR-V Hybrid, and I wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I foun wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I found him to be both genuine and generous. I am very to thankful to him and his dedicated team members for help and nice deal. I would like to wish him the best in his future endeavors. Best wishes, Dharmendra More

Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More

Dominique drove 6 hours to deliver my Prologue and spent time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properl time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properly and that the technicians had set up my home charging station! This was the best car buying experience I have ever had!! More

A dealership is as good as its team, and the star of this team is Dominique. He’s a fantastic salesman who went above and beyond for my family. Easy 5 stars!!! team is Dominique. He’s a fantastic salesman who went above and beyond for my family. Easy 5 stars!!! More

Natasha Parsard was the best to help me with my Honda Pilot purchased. I highly recommend her and she’s so polite and knowledgeable about the product. Thank you again and see you next time. Pilot purchased. I highly recommend her and she’s so polite and knowledgeable about the product. Thank you again and see you next time. More

Andrew was excellent, he listened to everything I wanted and answered all my questions. His knowledge was fantastic! and answered all my questions. His knowledge was fantastic! More

Dominique made the whole experience fun. I had great service and was truly happy with the service I had great service and was truly happy with the service More

Very professional from the time we came through the door to closing the deal, and beyond. We gave Andrew (sales rep) our wants and desires for a new Honda, and he delivered. The test drive was flawless. His to closing the deal, and beyond. We gave Andrew (sales rep) our wants and desires for a new Honda, and he delivered. The test drive was flawless. His knowledge of the car we were considering was extremely detailed. Cost negotiations were reasonable, and we were able to strike a bargin without any nonsense. Other Criswell personnel involved in this sale were all courteous and knowledgeable. Higly recommend this dealership. More

Great dealership to walk into, attentive staff and great inventory. I felt more informed about my purchase. inventory. I felt more informed about my purchase. More

We just purchased a 2020 Honda Civic at Criswell Honda in Germantown. I had a great experience with Alvaro, he made the process easy, answer all our questions and was very professional. In finance team Mrs. Germantown. I had a great experience with Alvaro, he made the process easy, answer all our questions and was very professional. In finance team Mrs. Evelyn got me the best deal I was looking for. Thanks, Alvaro and Evelyn for making our purchase smoothly. More