Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,964 reviews
Wow, nothing but good things to say about this salesman and dealer. Alvaro was attentive from the very beginning. I have had horrible experiences in the past with other dealerships.....but Alvaro was by fa and dealer. Alvaro was attentive from the very beginning. I have had horrible experiences in the past with other dealerships.....but Alvaro was by far the most knowledgeable and transparent salesman I have dealt with thus far. I will definitely refer my friends/family for future purchases! Thank you Alvaro once again for a great deal! More
I highly recommend Dominique Vattuone @ Criswell Honda! He is friendly, patient, and very knowledgeable. He was convincing without being pushy. i was very comfortable and enjoyed the whole experience. t He is friendly, patient, and very knowledgeable. He was convincing without being pushy. i was very comfortable and enjoyed the whole experience. thank you Dominique! More
Michael Caudillo is very personable and well informed person. He was genuinely interested in us, seniors, and patient explaining different aspects of the vehicle. I recommend him to all who’s interes person. He was genuinely interested in us, seniors, and patient explaining different aspects of the vehicle. I recommend him to all who’s interested in buying a Honda product. More
We really like working with Michael Caudillo. He gave us a fair price and helped us drive out our new car in under two hours. He gave us a fair price and helped us drive out our new car in under two hours. More
The dealership ables selling a car I want without inventory after negotiating the deal due to good salesman Andrew Moreno inventory after negotiating the deal due to good salesman Andrew Moreno More
I think Criswell Honda is an outstanding place for buying and/or trading a car. They provide all the help you need in a timely manner without any pressure. They were helpful, patient and very friendly. They and/or trading a car. They provide all the help you need in a timely manner without any pressure. They were helpful, patient and very friendly. They showed me all the option and me decide what to do next. I strongly recommend them to anyone who is interested in buying/trading his/her car. More
The English say, "Better late than never". I should have written this review much earlier, in very deserved praise of Dominique Vattuone. When I got my third Honda Accord from Criswell, Domini I should have written this review much earlier, in very deserved praise of Dominique Vattuone. When I got my third Honda Accord from Criswell, Dominique was like a friend and brother to me, not just another salesman. The whole experience was so delightful that I spent much time with him, well beyond finalizing the deal in less than 2 hours. We shared life experiences, and I left feeling that in him, I have another trusted friend at Criswell. He is a treasure at Criswell. More
If you are looking for a Honda, do yourself a favor and go see Dominique @ Criswell. We have owned MANY Honda vehicles (and have talked to TOO MANY Honda sales people). We met Dominique a year ago when l go see Dominique @ Criswell. We have owned MANY Honda vehicles (and have talked to TOO MANY Honda sales people). We met Dominique a year ago when looking at a vehicle for my wife and, while we ended up not buying a Honda, we remembered liking working with Dominique. So, recently, were on the market for a CRV Sport Touring, so we went back to see Dominique; and he was great to work with. He knows the products great, he know all the tricks to help you save some money, and he provides exceptional service. We even had an email miscommunication between us when trying to negotiate the deal and both Dominique and his Sales Manager (Jordy Ramirez) and General Sales Manager (Andre Turner) figured out a way to work with us to make the deal happen. The sales process was a little stressful because of the miscommunication, but overall very good thanks to Dominique and his team. But, more than that, Dominique has been a great resource for the extra things and his service didn't stop once the deal was closed. Dominique has helped up with little things like borrowing a bow to put on the car (it was a gift), helping to coordinate post-sale things like license plates and coordinating service. Most recently we had an unusual service request, so we reached out to Dominique for some additional information; his response was, "I don't know, but let me find out for you and I will call you back." Remember, this was a service question and, instead of asking us to call the Service Department, Dominique offered to find the answer for us, which I above and beyond. So, simply put, if you want a Honda, go see Dominique because 1) he's great to work with, 2) he knows his products and then some, 3) he knows all of the tricks, 4) he's got a good team of managers backing him, and 5) his service and support doesn't end when you drive off the lot. And all that means A LOT. More
[Criswell Honda Dealership Scam BEWARE]: TL;DR: take pictures of your car before you turn it in for service at Criswell Honda!! Criswell Honda has rude managers, negligent technicians, and refuse to ack pictures of your car before you turn it in for service at Criswell Honda!! Criswell Honda has rude managers, negligent technicians, and refuse to acknowledge responsibility. Recently visited Criswell Honda for a recall service, and the experience was a nightmare. Despite arriving with a perfectly fine car (besides the part for recall), we left with a flat front-right tire due to the dealership's negligence. They couldn't even provide a spare tire and LEFT US WITH A HEFTY $390 bill for a single tire replacement. To top it off, their customer service was shockingly rude and they *refused to take responsibility for the damage they caused*. If you're looking for reliable service and respectful treatment, we strongly advise AVOIDING Criswell Honda in Germantown. Protect yourself—take photos of your vehicle before any service appointment to avoid similar headaches! More
Andrew the sales rep and Trevor from finance were super helpful in accommodating multiple options and finding the more affordable choice. helpful in accommodating multiple options and finding the more affordable choice. More