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Criswell Honda

Germantown, MD

4.8
2,964 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,964 reviews

June 30, 2010

Long story short: had a fixed price offer and financing set through my bank. Criswell Honda told me I was required by federal law to fill out the dealership fnancing request. The salesman said it was manda More

by tri_hound
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Castro
May 11, 2010

We had a great experience at Criswell Honda a week ago and just wanted to fill everyone in. We were shopping for a new car, and we wanted something that has alot of room and ruggedness. Well we wound up More

by Steve Burkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick
May 05, 2010

I went to Criswell Honda when I was looking for a Ridgeline. I did a lot of research on the internet before I walked in the door. I wanted a truck, and also looked at the Toyotas. But when I got t More

by CooperG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil
April 15, 2010

You'll get a lot of love when you are shopping for the car, but as soon as you leave the lot w/ a car you purchased, the feeling of love ends. And don't put much value in their word when they make promis More

by JonGee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gus
April 02, 2010

Highly recommend Criswell. I rate them a bit above Hersons and Sport and better than other local dealers such as Shockley and far, far better than the gip joints Ourisman and College Park. Criswell's More

by Murt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Nina
March 30, 2010

I had a great experience leasing my Honday Odyssey from Criswell Honda on March 24th. I made appointment with Stephanie Dewey and got my car appraised around lunch time. Then we negotiated the price over p More

by rezaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Dewey
September 07, 2009

very pushy! The guy didn't understand what I meant by "the navi screen resolution is poor". He kept saying, ok lets talk about it inside. Never did I even test drive the car, I had litterlly just sat d More

by evanston45
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unsure
July 21, 2009

Internet Sales guy was great, but that was where the good stopped. The finance guy tried to pull a bait and switch, not once, but twice during the transaction. He initially over-inflated several of the i More

by jhouchens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Kmeic (internet saled - would recommend him only), Tommy (Service), Finance Person
September 11, 2008

I usually go to Herson's for service but decided to try Criswell since it's much easier to get in and out of. The experience was a good one -the only thing I would mention is that their 60k mile service More

by freakles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey
December 30, 2007

Horrible experience -- read the negative reviews before you even attempt to go to this dealership. They try to lie, scam, cheat, and everything else to add $ to your purchase. Victor in finance absolutel More

by eryeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor, Damon
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