Criswell Honda

I have always had a consistently good experience at Criswell until recently. I made plans to bring my car in for a recall issue plus, while there anyway, an oil change. I was there about an hour and Criswell until recently. I made plans to bring my car in for a recall issue plus, while there anyway, an oil change. I was there about an hour and a half when my service person, Dewell came to tell me my car was ready MINUS the installation of the recalled part which wasn't in yet. I was stunned and said as much - that was the sole reason for my appointment! His answer was not satisfactory so I paid for the oil change and left feeling absolutely livid. The whole way home I was mentally composing my complaint letter. I got home, and called my husband who said Criswell had just called and would I please call back immediately. I did so and Lester Abel answered. He profusely apologized for my experience and said he would call as soon as the part came in. Not only that, he would arrange for my car to be picked up and returned to me - I would not have to use my precious time to bring it in again and wait. I was floored and so gratified to be treated so wonderfully. We all make mistakes but the important thing is to take responsibility and make it right. Criswell...no, Lester did just that. They are so lucky to have someone like him working there. What was a terrible experience became a great one. One week later, true to form, a guy came to my door, took my key and drove the car to Criswell. By 2pm that afternoon, my car was returned to me with the recalled part installed a car wash thrown in for good measure. They are great and I will continue to get my car serviced there, as well as my college kid's Honda. Gratefully, Monnica O'Connor More

I hate buying cars but Dominique Vattuone made it painless and a pleasure. He listened to me when I explained the type of car I wanted, he did not try to encourage me to buy more than I could afford painless and a pleasure. He listened to me when I explained the type of car I wanted, he did not try to encourage me to buy more than I could afford and completed the transaction in record time. Dominique explained the navigation system to me in detail and made sure I understood every feature of the car before I drove off the lot...and with a full tank of gas. Since I purchased the car he has called me twice to make sure everything was satisfactory. I am really impressed and would not hesitate to recommend him to anyone looking for a new or used vehicle. More

Victor Castro can make you buy a car with just a smile.Friendly,down to earth person but at the same time very,very,very professional.Seems to be very busy & in great demand,so it's better to go smile.Friendly,down to earth person but at the same time very,very,very professional.Seems to be very busy & in great demand,so it's better to go to him rather than wait for him to call you.As for customer service ,he is the best! I've recommended every family member and friends that wanted to buy a car to Victor because he has earn my trust that he does his job with a passion and devotion that makes you feel part of his family. Words can not describe the gratitude that me and my family have for Victor Castro.May GOD continue to bless your life and cover your family with the wings of the holy spirit. My family is so happy to have dealt with Victor in our purchase of a 2013 Honda Accord Sport Sedan. Great Job Victor!!!!! We Love You and always will come back to you. My overall experience with this dealership was very positive.The salesguys are v friendly,but don't pester you & trouble you or take you on a 'ride' like some guys at Toyota 355 do.We got so tired of the Darcars that we gave up on Toyota!At this dealership you won't have to haggle the price very much as they give you a prety decent quote to start with. More

By far Criswell Honda, Victor Castro as well as Victor Azari are the consumate professionals. I stopped by late one night after I received and email and in two hours I was driving my new car home. This wi Azari are the consumate professionals. I stopped by late one night after I received and email and in two hours I was driving my new car home. This will be the third purchase from Criswell and the second purchase from Victor Castro. He is there for me as well as other employees like Ali. I have to say that there is a great group of people and personalities that make up one fine establishment. More

Victor was very friendly, helpful, and informative. Did not push too much but gave us the information we needed to decide on which car to purchase. not push too much but gave us the information we needed to decide on which car to purchase. More

Kwame was extremely helpful and friendly from the start! He made my car buying experience very pleasant. He was straightforward and presented us with all of our options and made sure that we were satisfied He made my car buying experience very pleasant. He was straightforward and presented us with all of our options and made sure that we were satisfied with our choice. Most importantly, Kwame went out of his way to provide exemplary customer service! He went over all of the features of the car in detail and made the entire experience so much more satisfying. I will highly recommend Kwame and Honda Criswell to friends and family and will undoubtedly come back for future purchases! More

Andy Russo is the man, give him a salary increase. On Andy Russo is the man, give him a salary increase. On a separate note, the loan wasn't too great for a new Honda. The day before I bought my CR-V I Andy Russo is the man, give him a salary increase. On a separate note, the loan wasn't too great for a new Honda. The day before I bought my CR-V I visited a Toyota dealer and they offered 0%APR for a new Toyota Highlander. You should make money for selling car not from loans with sort of big APRs ... More

We had a great experience with Criswell Honda. We had done a lot of research but our sales guy, Kwame Odum, was able to explain features included in the Honda Odyssey. Kwame was especially friendly, res done a lot of research but our sales guy, Kwame Odum, was able to explain features included in the Honda Odyssey. Kwame was especially friendly, respectful and helpful throughout the whole experience. Walter O'Rourke, the sales manager, helped us work out a small issue when it came to our down payment. Walter was very understanding and facilitated the process. We had our 5 month old baby with us and the staff made it very easy for us. We would recommend this dealer highly. More

Buddy Nicolet provided pleasant, positive, efficient, accommodating, thorough and exceptional service. Too notch service provided from start to finish. He resolved issue from previous visit that went unr accommodating, thorough and exceptional service. Too notch service provided from start to finish. He resolved issue from previous visit that went unresolved in a matter of minutes. More

Mr. Viswanathan was excellent. He was open, direct and responsive, and showed exceptional customer relations as well as sales skills. Ms Baum was quick, clear, informative, efficient and to the point. B responsive, and showed exceptional customer relations as well as sales skills. Ms Baum was quick, clear, informative, efficient and to the point. Both were friendly and demonstrated a good sense of humor. My only complaint is the inordinate amount of time between completing the initial paperwork at the sales desk and moving to the finance desk for finalization. More