Criswell Honda

We felt neglected, communication since the beginning was not clear, pictures of a different car, mileage pic of a different car. Finally, the Sales Manager, who was super efficient, made it work, but our pa not clear, pictures of a different car, mileage pic of a different car. Finally, the Sales Manager, who was super efficient, made it work, but our paperwork and Us were sitting for over 2hrs before financing processed. Salesman had over 2hrs to get the car ready, the tank was full but car was dirty, when We point out this issue, the salesman just reply “for what you pay, no detailing was available”. We were hungry and tired after spending around 5hrs in the dealership, so We just told him that this was the worst customer service experienced at this Criswell where our family purchased 6 cars already. More

Natasha was our sales associate. She was respectful, patient, and such a joy to work with. While we did not purchase a car (we couldn’t agree on a price) Natasha was wonderful throug She was respectful, patient, and such a joy to work with. While we did not purchase a car (we couldn’t agree on a price) Natasha was wonderful through the whole process. I definitely recommend working with her. More

John was very helpful. He was attentive and responsive. The whole team at Criswell Honda made my first car-buying experience smooth. He was attentive and responsive. The whole team at Criswell Honda made my first car-buying experience smooth. More

Incredible experience! The team was extremely friendly, professional and caring. I purchased my 2014 Odyssey and 2025 Pilot from Criswell and recommended my parents who p The team was extremely friendly, professional and caring. I purchased my 2014 Odyssey and 2025 Pilot from Criswell and recommended my parents who purchased a 2015 insight. Criswell is an absolute pleasure to work with. More

Dominique was super helpful and determined to get me a really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get me the best deal which allowed me to get exactly what I wanted. I even told him I have never felt so confident and reassured at any other dealership EVER. If I could give him and the team 10 stars I would. I highly recommend this dealership and their team. Thanks to Andrew and Andre for helping make this deal worth my while as well. More

Simple, great experience. Immediately gave us a market price quote, found the specific color we wanted nearby, and had it on the lot next day. This is the first car buying e Immediately gave us a market price quote, found the specific color we wanted nearby, and had it on the lot next day. This is the first car buying experience where I'd specifically seek them out for the next purchase. Dominique Vattuone was fantastic and made for an easy, pleasant car-buying experience More

Arbi is a wonderful, and respectful man! I would trust him to take care of selling my mother a car without thinking twice! I would trust him to take care of selling my mother a car without thinking twice! More

Hi, I recently purchased a new Honda CR-V Hybrid, and I wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I foun wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I found him to be both genuine and generous. I am very to thankful to him and his dedicated team members for help and nice deal. I would like to wish him the best in his future endeavors. Best wishes, Dharmendra More

Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More

Dominique drove 6 hours to deliver my Prologue and spent time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properl time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properly and that the technicians had set up my home charging station! This was the best car buying experience I have ever had!! More