Back

Criswell Honda

Germantown, MD

4.8
2,980 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
Contact Dealership

19525 Amaranth Drive

Germantown, MD

20874

Directions

By Type

Showing 2,980 reviews

January 19, 2023

Sean was responsive, answered all my questions, and friendly. His expertise helped make the experience very positive. I will recommend him to anyone. More

by Stacey
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Criswell Honda responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 17, 2023

Oh ! That was Awesome experience I have with them ……..! I will recommend them to anyone. More

by Sheref
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damir Sabolcec
Jan 19, 2023 -

Criswell Honda responded

We value your business and truly appreciate your recommendations! Don't hesitate to reach out if we can help in any other way.

January 16, 2023

Highly recommend this dealership, bought two in the last few years. Ze is very earnest, we get a heart warming welcome from him even before stepping into the lobby. More

by Jacob
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordy Ramirez, Yingze Xie
Jan 18, 2023 -

Criswell Honda responded

Thank you for sharing your recommendations! It's wonderful to know you can rely on our friendly and professional team to provide a standout car buying experience. We value your business and look forward to working with you again!

January 14, 2023

Staff was very friendly and helpful during the whole process. Quick turnarounds and kept me informed. More

by JER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Ferguson, Damir Sabolcec
Jan 18, 2023 -

Criswell Honda responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Honda. If you have any further questions, please give us a call. We're always happy to help!

January 12, 2023

After waiting for 7months (and counting) for a part that I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer serv More

by tamichaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tania Joya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Criswell Honda responded

We are sorry to see you are experiencing this issue. We appreciate all comments and have shared your feedback with our managers for further review. We truly hope this is resolved quickly and to your satisfaction.

Jan 18, 2023 -

tamichaels responded

I left a phone message for Mr. Shackleford in hopes of explaining the context of my interaction and the ensuing frustration—not with Criswell policy but in how the service manager shared it.

January 09, 2023

Sean and his manager Owen were exceptionally helpful with my recent purchase. They understood my needs and did what they could to help me get the best car for me. Anyone who is getting a used vehicle should More

by sramelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Stepp
Jan 12, 2023 -

Criswell Honda responded

We're so happy we were able to help you out! Our staff works hard to ensure every customer finds a vehicle that meets their needs and budget. Thanks again for sharing this positive review!

January 03, 2023

After a long day of car shopping, Criswell was my final stop. Damir, Emmanuel, and Moses were a breath of fresh air after a long, stressful day, and made the process of selecting a car, valuing my trade in More

by Dmallen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Umo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses, Damir Sabolcec
Jan 05, 2023 -

Criswell Honda responded

Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 03, 2023

Our salesman Dom at Criswell Honda in Germantown, MD has many years in Honda sales. He was very professional, and really helped us to find the perfect car. He is a good listener, and really worked hard for More

by Loribriggs04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordy Ramirez
Jan 03, 2023 -

Loribriggs04 responded

We got a great vehicle!! Thanks Dom!!

January 01, 2023

Damir was awesome while I was looking for my new Honda Odyssey. He was prompt to answer my texts, very patient with all my questions and calm while I was trying to make decisions. The whole process was re More

by Maria Yuhas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Alejandro, Jordy Ramirez, Damir Sabolcec
Jan 04, 2023 -

Criswell Honda responded

Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. We hope you enjoy your new vehicle and welcome you to reach out with any additional questions.

December 19, 2022

Natasha was wonderful getting us the best deal we could ever ask for. She was very personable and greeted us with a huge smile. As I’ve had bad experiences with dealerships in the past, I was dreading the More

by Miriam V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Criswell Honda responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Honda. Thank you for sharing your recommendations!

...
19
...