
Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,988 reviews
Good Customer Service I purchased my second car as well from Criswell Honda. They were totally professional and provides required details to make right purchase. I would st I purchased my second car as well from Criswell Honda. They were totally professional and provides required details to make right purchase. I would strongly recommend them. More
Customer Service outstanding. Not sure where to begin. Traded my 2006 accord in on its 10th bday. Purchased 2016 limited edition accord. I went back to Criswell because of the exce Not sure where to begin. Traded my 2006 accord in on its 10th bday. Purchased 2016 limited edition accord. I went back to Criswell because of the excellent service for the last 10 yrs & reliable car Kwame Odum and many others made this experience like going out to a fantastic restaurant for dinner Totally would recommend Criswell Honda for your next auto purchase More
Drove down from Harrisburg, Pa. based on Jae Lim Jae originally responded to an on-line chat that I initiated. He responded professionally to my inquiries about the vehicle. I drove down and we mad Jae originally responded to an on-line chat that I initiated. He responded professionally to my inquiries about the vehicle. I drove down and we made the deal within an hour or so. Jason worked well with Jae to complete the transaction. Afterwards, Jae personally transported the soft top to Harrisburg the following week. I would highly recommend Jae if your looking to make a purchase at Criswell Used Honda. More
friendly enviroment and reasonable price We like the professional sale experience. They even have a play area for children. Mario is very considerate, like he took us to the staff cafe so chi We like the professional sale experience. They even have a play area for children. Mario is very considerate, like he took us to the staff cafe so children could have pizza there. He put different models together and showed us the difference. Price is reasonable and the manager is friendly. We are very satisfied with everything, the service and our experience. And would recommend to our friends. More
Very Professional I purchased a 09 accord from Dominique Vattuone and he was very helpful with the purchase of that car, when I decided to purchase a new Honda I had a I purchased a 09 accord from Dominique Vattuone and he was very helpful with the purchase of that car, when I decided to purchase a new Honda I had a business card that he put in the car manual. I called him told him want I wanted he had the car ready, explained the car to me, test drove,I was good to go,VERY PROFESSIONAL. More
Exceptional new car buying experience with Kwame! From the first hand-shake Kwame Odom and his associates provided me with an exceptional new car buying experience. With his personable, professional, From the first hand-shake Kwame Odom and his associates provided me with an exceptional new car buying experience. With his personable, professional, ,polished delivery and no hard sell approach we were able to reach a very agreeable conclusion and a good trade-in price for my 2006 Honda Hybrid. Kwame was helpful, honest, knowledgeable and very patient with explaining all the new technical features on our test-drive. His character and integrity can't be matched. Thank you to my new BFF, Kwame Odom! More
My car buying experience I purchased a 2015 Honda CRV EX-L from Criswell Honda in Germantown. My sales person was Kevin Ferguson and my financial adviser was Jim Walker. What I purchased a 2015 Honda CRV EX-L from Criswell Honda in Germantown. My sales person was Kevin Ferguson and my financial adviser was Jim Walker. What I found utterly ridiculous was the painful amount of time it took to make the deal. I came in at approximately 2:20 pm and did not leave Criswell with my car until 9 pm. There is no reason on earth for the entire process to take that long. Also, during that time, the staff at Criswell didn't so much as offer me a glass of water or a snack. It felt like an interrogation tactic to get me to agree to something I didn't want, and it almost worked --I almost agreed to leasing the car which would have been a mistake for me. Kevin and the managers provided me with what I found to be very confusing information. I finally called a family member and had him run the numbers for me. Also, If a customer is going to spend 30,000 bucks for vehicle, the least that Criswell could do would be to offer him/her a glass of water. Finally, one other thing about Kevin, he should have thrown in the car mats. By the time I finally made it to the finance guy (Jim Walker), I was dehydrated and hypoglycemic. I bought a bag of pretzels from the vending machine to keep me from fainting. In the end, Jim did what he was supposed to do, and more importantly he helped me out with the warranty and got me a lower rate (for which I am very appreciative -- Thank you again Jim). What could have made the dinance process better is to start by explaining how he came up with the final figure to be financed-- perhaps by showing me an itemized listing of the agreed upon price of the car, all the fees, taxes, and interest rates. Jim started out by showing me what my monthly payment would be if I purchased one of their warranty plans. The monthly payment incorporated the final price that I would pay for the car plus the warranty plan (and the interest rate that I hadn't seen yet). He could have explained the warranty plans up front without all the confusing monthly payments (with the various warranty plans incorporated in the amount to be financed). By doing this first, I had no idea what interest rate he was giving me, the fees and taxes. Also when finally checking the numbers, I also found a $48 difference (in their favor). They corrected it and gave me a $50 credit. My main purpose for posting this review is in hopes that the experience will be better for the next person. More
Great experience Night and day are the differences my wife and I had with two Honda dealers. One dealer was absolutely helpless, hapless and untruthful. Criswell and Night and day are the differences my wife and I had with two Honda dealers. One dealer was absolutely helpless, hapless and untruthful. Criswell and particularly Kwame Odum and Walter O'rooke were tremendously helpful, truthful and professional. We had a pleasant time dealing in our purchase of a new Honda Pilot; yes I wrote a pleasant time dealing with a car dealer! After making the deal we were passed on to the most delightful person in Finance, Jessica Baum, who really appeared to be watching out for our very best interests, finding the best financing and deals. Kudos to all. More
Very friendly and helpful sales department Overall, I had a great experience working with Kwame Odum. Kwame was extremely helpful, knowledgeable and made the somewhat stressful experience of bu Overall, I had a great experience working with Kwame Odum. Kwame was extremely helpful, knowledgeable and made the somewhat stressful experience of buying my first car a great one - I would highly recommend him!!!! He went above and beyond to make sure that I was confident in my final decision. He was easy to get in contact with, which was a huge help. After purchasing my car, I had an appointment with the service center to apply Cilajet to the interior/exterior of my car. Even though my appointment with the service center was on Kwame's day off, he made sure I was taken care of and that everything went smoothly. Again, I would HIGHLY recommend Kwame to guide you through the car shopping experience, he's a great person and a honest/knowledgeable sales consultant - especially if you have a ton of questions, like I did! More
Unbelievably Awesome Experience! I had an unbelievably awesome experience at Criswell Hinda yesterday. I walked in with a frown, expecting to be approached by a pushy salesman. But I had an unbelievably awesome experience at Criswell Hinda yesterday. I walked in with a frown, expecting to be approached by a pushy salesman. But instead a wonderful gentle man approached me an asked my how he could be of service to me. We hit it off after that. I told him I wanted a base model with no frills attached, and that's what he showed me. He wasn't pushy and he didn't try to sell me what I didn't want. My "no" meant "no" to him. He was extremely respectful. Dominique Vattuone is the number one Salesperson in my book. Andy Russo in finance was just as courteous and friendly. He asked me what I wanted to pay, and he made it happen. I've been to many car dealerships , but this is the first time I truly enjoyed it because of the respectful, honest and friendly staff. Thank you Criswell Honda, Dominique and Andy. More