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Criswell Honda
Germantown, MD
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,988 reviews
December 31, 2015
Great experience at Criswell honda1 The price for the car was good and service was excellent! The whole sales went very efficiently. I enjoyed my experience at Criswell. I will come back The price for the car was good and service was excellent! The whole sales went very efficiently. I enjoyed my experience at Criswell. I will come back to Criswell for car maintenance service. More
by Zhen
Employees Worked With
Mazen Muhtaseb
December 29, 2015
Great Staff! Very courteous, knowledgeable, friendly. Joaquin Velasquez is an awesome sales representative. He should be commended for his way of caring for the customers needs with an open ear. Bravo Zul Joaquin Velasquez is an awesome sales representative. He should be commended for his way of caring for the customers needs with an open ear. Bravo Zulu to the entire staff. More
by Rossi, Dan1013
Employees Worked With
Esteban Mesa, Victor Azari
December 29, 2015
Truly Cares about Customer Service The dealership worked to make sure I was 100 percent satisfied. Victor did a great job. No high pressure sales, only showed me what I wanted. The m The dealership worked to make sure I was 100 percent satisfied. Victor did a great job. No high pressure sales, only showed me what I wanted. The management was great also in ensuring all was right. I would recommend this dealership to anyone looking for a new Honda. I drove an hour and would do it again to buy a vehicle. More
by ewatts4
Employees Worked With
Victor Castro
December 29, 2015
My experience with Criswell Honda It was my first time buying a car. Robb Horton made my first car buying experience extremely pleasant. I would buy a car from him again. He was very k It was my first time buying a car. Robb Horton made my first car buying experience extremely pleasant. I would buy a car from him again. He was very knowledgeable, helpful and polite. I will certainly recommend him and this dealership to my friends and family. More
by gog
Employees Worked With
Jessica Baum, Robb Horton, Vince Kerivan
December 29, 2015
Wonderful service Mazen is a such nice person and I am 100% satisfied his work. I just got me car at 1 hour ago and I can't wait to write a comment here. He is a person Mazen is a such nice person and I am 100% satisfied his work. I just got me car at 1 hour ago and I can't wait to write a comment here. He is a person to keep the promise and get work done without any back and forth. Andy is also a people very nice to work with. Thank you both! More
by MrLi
Employees Worked With
Andy Russo, Mazen Muhtaseb
December 28, 2015
Thank you Mazen Muhtaseb! We were really pleased with our purchasing experience with Mazen. He was really welcoming and professional as well as knowledgeable without being too We were really pleased with our purchasing experience with Mazen. He was really welcoming and professional as well as knowledgeable without being too pushy. Because of Mazen and his ability to work with our budget, we did not feel the need to go anywhere else. We will definitely be returning to see Mazen at Criswell! More
by juliekins223
Employees Worked With
Mazen Muhtaseb
December 28, 2015
Total customer care service I came in ready to buy a specific car. The salesman, Dominique, never questioned my decision or attempted to steer me to another car. Even when issues I came in ready to buy a specific car. The salesman, Dominique, never questioned my decision or attempted to steer me to another car. Even when issues arose, he fought relentlessly until I received the car I desired. I truly appreciate how he went above and beyond for me during my visit. Andy also worked hard to get me the best finance deal, even when that required him to do extra paperwork. He never complained and made me feel well taken care of. More
by Pbermud5
December 24, 2015
Great buying experience at Criswell with Luis Patino I bought a new CR-V car, everything was discussed via email, I just need to go to the dealership, pay money and pick up the new car. Great service. I bought a new CR-V car, everything was discussed via email, I just need to go to the dealership, pay money and pick up the new car. Great service. More
by yaoyao
Employees Worked With
Luis Patino
December 23, 2015
Great Service Great customer service Jose was very polite and answer all the questions that I have and with a great attitude, not to many dealer have such a good cu Great customer service Jose was very polite and answer all the questions that I have and with a great attitude, not to many dealer have such a good customer service, I have a ford vehicle and the customer service is very bad, So in the future i may just get another Honda due to the great quality in the service, when you have a team like that you have no problem with waiting. Criswell Honda is a great dealer More
by masta13
Employees Worked With
Jose Carranza
December 22, 2015
Value for money This is my first time of visiting a Honda dealership or buying a Honda. I had a pleasant experience from the front desk to backroom. Robb Horton was e This is my first time of visiting a Honda dealership or buying a Honda. I had a pleasant experience from the front desk to backroom. Robb Horton was exceptional, he clearly explained the car's functionality to me. More
by Kenny
Employees Worked With
Jessica Baum, Robb Horton
