Criswell Honda

Service had all day still sitting here.. Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem with replacing my fuel pump. Here's the rub, I made an appointment, it was in by 8:30am, it is now 6pm. The customer lack of service center has a total count of 8 people in it not counting me. I will never return, this dealership has absolutely terrible customer service!! More

THEY DILIBERATELY CUT WIRES WHILE DOING A DIFFERENT JOB? I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was overheating. I did not drive much but when it did I figured I needed a new radiator because it happened at night and it looked like steam was coming from the radiator. I replaced it the next day. About a week later it overheated again. Now I had to look further but noticed the electric fans were not coming on so I tried to test the sensors. I did not know how to test it and the dealer would not tell me so I took it to another Honda dealer to only tell me what it needed and why the fans were not coming on. They finally came out to tell me they found a broken wire. It seemed odd but I told them I will do the repair because I know I do first class work. When I opened up the harness I noticed another cut wire but this one looked like a shinny new penny. I could tell it was cut by a razor knife. So my thought was they cut the wires and put some grease on the one to make it look old. After the repair the fans worked. Now I knew it had to have been cut at the dealer when they did the timing belt job. I did contact the service manager and told him this story. He denied they did this and said you could have pulled into a 7-11 and someone could have opened the hood and cut the wires. Far fetched as that may be, they already proved it could not happen. My car had an alarm that once you closed the doors the alarm activated and locked the doors. So if you opened the door of hood the alarm would go off. What proved this is when I picked up my car, they accidentally shut the doors with the key inside, so they ended up making a key to get in because the alarm locked all the doors. I had never been to Criswell before and did not know anyone there so it baffled me unless if I brought it back the same mechanic would get my car and already know what was wrong. They paid me back for what I paid the other dealer to find the problem but not for the repair or the radiator. I don't know for a fact if the radiator was bad, but they said it was 12 years old so it may not have been the same problem. Maybe because it overheated a few times it caused the radiator to blow a hole. My Honda had only been to those three dealers and except for finding the wire broke, no other dealer or shop for years since I did all of my own work. It had to be cut at Chriswell, no doubt. I would never go there again. More

NEW CAR Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Fi Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Five out of Five More

Efficient I was in immediate need of a new car on New Years Eve. Using TrueCar.com I received pricing on a new Accord from Criswell. Mind you I was doing this a I was in immediate need of a new car on New Years Eve. Using TrueCar.com I received pricing on a new Accord from Criswell. Mind you I was doing this at 6AM. At 8AM Kwame contacted me about the car I was looking at. We discussed pricing and completely negotiated the deal over the phone. Mind you with TrueCars your information is given out to 2 other dealerships. All I can say is early bird gets the worm and Kwame stood by everything we'd discussed on the phone. The entire experience was one of the easiest car purchases I've ever done. Kwame is extremely knowledgeable and helpful when it comes to the myriad bells and whistles that are available on these new vehicles. I thoroughly enjoyed working with him and would highly recommend him to anyone looking into a new Honda. More

great experience of purchasing Civic LX The employees were excellent to assist to purchase a car. The overall experience with the dealership was great and smooth to process with great assist The employees were excellent to assist to purchase a car. The overall experience with the dealership was great and smooth to process with great assistants. More

Great experience for 1st time buyer I visited multiple dealers while deciding what car to purchase this summer, and Kwame was by far the most knowledgable, friendly, and accommodating em I visited multiple dealers while deciding what car to purchase this summer, and Kwame was by far the most knowledgable, friendly, and accommodating employee I met. He made the process very easy, with a smile on his face the whole time! More