Criswell Honda

I have now purchased 2 vehicles from Criswell Honda. I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now stolen $200.28 of my money from the agreement signed on March 14, 2023. The signed purchase order by both me, my fiancé and the finance manager at Criswell stated my car payoff was to be $15331.32; however, Criswell only sent Capital One $15131.04. I had to make my payment as to not incur a late fee and they knew this so took advantage of me and made a lesser payoff. Had I not made this payment, they would have been responsible for paying the full $15331.32. They advised me in the finance office i would be refunded the difference and they would be sending $15331.32 no matter what. They fully knew what they were doing and took advantage of me. Therefore, I should have been refunded the difference between the 2 in the amount of $200.28. Criswell is refusing to refund my payment due to the fact that they incorrectly factored a part of the deal. This is not my fault. I have a signed agreement and they have now broken the agreement. I have contacted them numerous times and they advised they would look into it and contact me back and I never heard a single word from them. After purchasing 2 Hondas from them, I will NEVER do business with them again. I will also be filing a complaint with the Attorney General for the state of Maryland. Signed agreements don't lie. They refused to assist and their errors are not MY problem. Why not use the profit they received from my 2 trade ins to cover their error? Rather than steal my money. More

I purchased a new 2023 CRV Hybird Sport from Criswell Honda in Germantown Maryland on Friday April 14, 2023. It was a pleasant experience due to the excellent sales staff. Domininque Vattuone II was my s Honda in Germantown Maryland on Friday April 14, 2023. It was a pleasant experience due to the excellent sales staff. Domininque Vattuone II was my sales rep. He is knowledgable, kind and personable, three traits you usually don't find in sales staff when purchasing a car. He made the process of purchasing the car quick and easy. The business office also was helpful and low pressure. I did have to pay a dealer additional markup but they did lower the amount listed on the car sticker. Since the pandemic the auto sales industry has been difficult to navigate with car shortages according top the manufacturers. I have purchased 5 Hondas in my life time starting in 1985. Each one has been a great value and I would highly recommend owning a Honda. More

I want to thank John Hicks for helping my wife and I purchase our new car and appreciate how he made the process much smoother.Hands down the best we appreciate the help. If you are looking to buy a new purchase our new car and appreciate how he made the process much smoother.Hands down the best we appreciate the help. If you are looking to buy a new car John Hicks is your guy! More

They add up hidden fees without letting customers know. The worst dealership ever they don’t care about their customers The worst dealership ever they don’t care about their customers More

Dom was amazing ! I felt like I was working with family immediately. The Best in the business I will be recommending everyone I truly care about to go to Criswell Hond I felt like I was working with family immediately. The Best in the business I will be recommending everyone I truly care about to go to Criswell Honda to see Dom and get the most amazing experience buying a car they’ve ever had !! I was and am so happy with my experience with Dom and the team . Thank you Dom ! More

Mike was great! Knowledgeable, honest and understanding Mike was easy to work with! Highly recommended! Knowledgeable, honest and understanding Mike was easy to work with! Highly recommended! More

This is my third Honda, we purchased from Natasha. As always Natasha is so professional and friendly. Highly Recommended. Thank You. As always Natasha is so professional and friendly. Highly Recommended. Thank You. More

Purchased a CR-V from Dom and cannot be more satisfied with my purchase!! Dom was super transparent from start to finish. Even followed up with me after the sale to make sure everything was okay. Will be with my purchase!! Dom was super transparent from start to finish. Even followed up with me after the sale to make sure everything was okay. Will be back to Criswell Honda for my next car as long as Dom is still there! More

Dominique is an excellent salesman and knows all of the ins and outs of the vehicle that I purchased from him. He really pays attention to your needs and your time. I will definitely be buying my next vehi ins and outs of the vehicle that I purchased from him. He really pays attention to your needs and your time. I will definitely be buying my next vehicle from him! More

This dealership was great and offered the best deal when comparing to other dealerships around! comparing to other dealerships around! More