Criswell Honda

Sean is one of my favorite dealers I’ve worked with he makes you feel like family makes you feel like family More

I just bought a Honda Accord EX-L Hybrid with the hard to find BSI and color that I wanted. I thought might have to wait 2 or 3 months and they got it in a few day. The price was lower than other quotes I ha find BSI and color that I wanted. I thought might have to wait 2 or 3 months and they got it in a few day. The price was lower than other quotes I had by several thousand dollars and the trade in value of my old car was also higher. I recommend them. More

Sean was outstanding. He answered our initial call at 7:30pm, well after hours. He set an appointment with us the very next morning and we were in a new car within 2 hou He answered our initial call at 7:30pm, well after hours. He set an appointment with us the very next morning and we were in a new car within 2 hours. He was patient, calm, courteous, and caring. He took the time to answer our many questions and made us feel very comfortable through the seamless process. I would highly recommend purchasing a car from him and his dealership. Thank you Sean! Brian and Margarida More

Excelente atención tube con el señor Dominic , me aclaro todo el proceso de la compra de mi carro muy bien , le agradezco, excelente servicio , todo el proceso de la compra de mi carro muy bien , le agradezco, excelente servicio , More

I have purchased 4 vehicles from Criswell and would recommend this dealership to everyone. The sales/purchase process was transparent. recommend this dealership to everyone. The sales/purchase process was transparent. More

Castor was very friendly and personable. His knowledge of the vehicle made us feel exceptionally comfortable with our selection. He walked us through the entire process so there were no sur His knowledge of the vehicle made us feel exceptionally comfortable with our selection. He walked us through the entire process so there were no surprises at all. I would heartily recommend Castor if you are looking for a used Honda. More

Great experience from all departments (Sales,Finance, Management). Mike was great at listening to exactly what I wanted. Management). Mike was great at listening to exactly what I wanted. More

I have now purchased 2 vehicles from Criswell Honda. I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now stolen $200.28 of my money from the agreement signed on March 14, 2023. The signed purchase order by both me, my fiancé and the finance manager at Criswell stated my car payoff was to be $15331.32; however, Criswell only sent Capital One $15131.04. I had to make my payment as to not incur a late fee and they knew this so took advantage of me and made a lesser payoff. Had I not made this payment, they would have been responsible for paying the full $15331.32. They advised me in the finance office i would be refunded the difference and they would be sending $15331.32 no matter what. They fully knew what they were doing and took advantage of me. Therefore, I should have been refunded the difference between the 2 in the amount of $200.28. Criswell is refusing to refund my payment due to the fact that they incorrectly factored a part of the deal. This is not my fault. I have a signed agreement and they have now broken the agreement. I have contacted them numerous times and they advised they would look into it and contact me back and I never heard a single word from them. After purchasing 2 Hondas from them, I will NEVER do business with them again. I will also be filing a complaint with the Attorney General for the state of Maryland. Signed agreements don't lie. They refused to assist and their errors are not MY problem. Why not use the profit they received from my 2 trade ins to cover their error? Rather than steal my money. More

I purchased a new 2023 CRV Hybird Sport from Criswell Honda in Germantown Maryland on Friday April 14, 2023. It was a pleasant experience due to the excellent sales staff. Domininque Vattuone II was my s Honda in Germantown Maryland on Friday April 14, 2023. It was a pleasant experience due to the excellent sales staff. Domininque Vattuone II was my sales rep. He is knowledgable, kind and personable, three traits you usually don't find in sales staff when purchasing a car. He made the process of purchasing the car quick and easy. The business office also was helpful and low pressure. I did have to pay a dealer additional markup but they did lower the amount listed on the car sticker. Since the pandemic the auto sales industry has been difficult to navigate with car shortages according top the manufacturers. I have purchased 5 Hondas in my life time starting in 1985. Each one has been a great value and I would highly recommend owning a Honda. More