Criswell Honda

I went to Criswell Honda for service(Oil Change) on my Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i had appointment and nothing else disclosed about my wait time and he made me feel like it will be like In and Out.I had appointment for 10:00am expecting to have oil change within an hour and when it was 10:30 am i inquired about the status of my car and met with Carina Arriola the Service manager who approached me after inquiring with 3 to 4 other employees about my Car and stated that its wriitten on the paper that your car will be ready by 12:00pm so i will have to wait and if you dont want tto wait she can have my car pulled and i can leave without any service done. I had no other option than to approach her Service Director Tania Joya about the whole situation and her responce to my complain was what Carina did was the right thing and if you dont want to wait than you can take your car !!! I was Shocked to have this kind of responce from a Seervice Director !!! On this visit i was made to believe like My Way or Highway !!! Shame on you both to behave with your client in such a nasty Way !! More

I picked up my 2021 Honda Pilot 7/20/23 evening after having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car smelled like a car repair garage when I picked it up. Also, my gloves and cellphone charging cables were pulled and thrown on the floor of the car. I did not notice the stains 7/20/23 pm as it was dark when I picked up my car. Does the dealership not have a protocol to protect our vehicles from grease stains when they are being worked on? If there is one, why was it not followed? This is a new car and I am particular about keeping it clean. It will need regular maintenance work. How will I know that when I bring it for maintenance it won’t be returned to me in the condition it was returned on 7/29/23? I called the dealership when I discovered the mess and explained what happened. After a lengthy hold, I was told that the manager would call back. There was no call back. The following day I sent an email to the dealership and have yet to hear back. I emailed the manager, no response. More

Sean was very patient and helpful, especially with explaining the process and procedures. Very enjoyable experience and a welcoming atmosphere. Thank you Sean! explaining the process and procedures. Very enjoyable experience and a welcoming atmosphere. Thank you Sean! More

Gracias Dominique por tu ayuda eres una gran persona y te personalizas de tus clientes para ayudar hacer la mejor elección en la compra ,, una vez más muy satisfecho de tu servicio ya es nuestro 3 carro que personalizas de tus clientes para ayudar hacer la mejor elección en la compra ,, una vez más muy satisfecho de tu servicio ya es nuestro 3 carro que hemos comprado con tu ayuda. 100% agradecido y súper recomendado More

Natasha is an absolute Angel! She made my first car buying experience stress-free, quick, and painless. She even helped me customize all my settings before I drove off the lot. Th She made my first car buying experience stress-free, quick, and painless. She even helped me customize all my settings before I drove off the lot. The general manager is also a heaven sent. I would recommend Ms. Natasha to anyone! More

Having been using Criswell Honda for over 10 yeas (purchasing new vehicles and maintenance). Excellent service for customers. (purchasing new vehicles and maintenance). Excellent service for customers. More

Sean was very patient, professional and friendly during our search for the right van for our family. our search for the right van for our family. More

Great experience leasing a Honda C RV with Ze at Criswell Honda! Would happily come back again. Honda! Would happily come back again. More

Great location, excellent sales service provided by Mr. Ze. Very big thanks go to the finance department for contacting me and working with me to address my concerns. Overall, it was great experience worki Ze. Very big thanks go to the finance department for contacting me and working with me to address my concerns. Overall, it was great experience working with everyone at Criswell Honda. More

It was really a very pleasant and seem less working with Ze on my Honda Odyssey 2024 purchase. His is very professional and helped me understand all the things around this purchase. He followed up in timely Ze on my Honda Odyssey 2024 purchase. His is very professional and helped me understand all the things around this purchase. He followed up in timely manner and kept me posted. I really recommend him. Thank you. More