Criswell Honda

The dealership is clean and has all the model cars in the show room with window sticker that includes all the details of the vehicle that you’re looking at. Dominique was very helpful and attentive, I told h show room with window sticker that includes all the details of the vehicle that you’re looking at. Dominique was very helpful and attentive, I told him what I was looking for and he made it happen. He was exceptionally AWESOME! More

Jahmally the sales consultant was outstanding and super helpful with my car buying process. If you ever go to this dealership WHICH YOU SHOULD ask for Jahmally - will be a great choice - made car buying pr helpful with my car buying process. If you ever go to this dealership WHICH YOU SHOULD ask for Jahmally - will be a great choice - made car buying process 1000x easy and taught me everything I needed with patience. A true professional and carried himself gracefully ! More

Dominique Vattuone and the entire team is extremely amazing. 100% recommend. Thank you for helping me and my family get a car. amazing. 100% recommend. Thank you for helping me and my family get a car. More

Dominique was good and professional. Thank you for the quick and smooth car purchase process. Thank you for the quick and smooth car purchase process. More

The finance process to purchase the car went very well but the problem was after we bought the car. We did not get any information regarding the payments in the usb key he gave us. We sent several emails but the problem was after we bought the car. We did not get any information regarding the payments in the usb key he gave us. We sent several emails to the saler Natasha Parsard but she was not helpful to help us setting up an account. Finally one week before the deadline, we went to Honda and found out why we could not set up an account. It was because our lender was Truist bank not Honda Financial as the saler thought and they needed our green card, our application was incomplete! But the finance representative Damir Sabolcec tried to contact us ONLY one week before the deadline and could not reach my husband. He did not email us! Anyway they changed the deadline and after waiting 1 week as he told us to get the letter, we emailed him. The following day because we did not hear from him we contacted Truist to get our account number to set up an account finally. He replied to us later the same day and gave us the account number. We received their letter 1 week later. Very disappointing! How he handled our finance application was not professional at all!!! Lesson learned : You need to be proactive because you will be in trouble not them if you are late for your first payment. More

Criswell Honda could not have made my car buying experience any easier. Dominique Vattuone was my sales consultant, and he was great. He made the car buying process so seamless. No games, straight f experience any easier. Dominique Vattuone was my sales consultant, and he was great. He made the car buying process so seamless. No games, straight forward. Dominique was knowledgable, and the car buying process was quick. Phenomenal experience. I highly recommend this dealer, and specifically working with Andre and Dominique. More

When purchasing a car at Criswell, SEE NATASHA! She’s so knowledgeable about the cars and isn’t in the car sales business just to sell them but to actually make sure that the customer who is purcha She’s so knowledgeable about the cars and isn’t in the car sales business just to sell them but to actually make sure that the customer who is purchasing the car is aware of the kind of car you’re buying, & she teaches you how to operate the different features that it comes with. I had the easiest, and most stress free experience with her. She gets my recommendation any time! More

Best dealer experience. Natasha made the process seamless not stressful. Highly recommend her! Will look for her if we need to purchase another car. Natasha made the process seamless not stressful. Highly recommend her! Will look for her if we need to purchase another car. More

I went to Criswell Honda for service(Oil Change) on my Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i had appointment and nothing else disclosed about my wait time and he made me feel like it will be like In and Out.I had appointment for 10:00am expecting to have oil change within an hour and when it was 10:30 am i inquired about the status of my car and met with Carina Arriola the Service manager who approached me after inquiring with 3 to 4 other employees about my Car and stated that its wriitten on the paper that your car will be ready by 12:00pm so i will have to wait and if you dont want tto wait she can have my car pulled and i can leave without any service done. I had no other option than to approach her Service Director Tania Joya about the whole situation and her responce to my complain was what Carina did was the right thing and if you dont want to wait than you can take your car !!! I was Shocked to have this kind of responce from a Seervice Director !!! On this visit i was made to believe like My Way or Highway !!! Shame on you both to behave with your client in such a nasty Way !! More

I picked up my 2021 Honda Pilot 7/20/23 evening after having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car smelled like a car repair garage when I picked it up. Also, my gloves and cellphone charging cables were pulled and thrown on the floor of the car. I did not notice the stains 7/20/23 pm as it was dark when I picked up my car. Does the dealership not have a protocol to protect our vehicles from grease stains when they are being worked on? If there is one, why was it not followed? This is a new car and I am particular about keeping it clean. It will need regular maintenance work. How will I know that when I bring it for maintenance it won’t be returned to me in the condition it was returned on 7/29/23? I called the dealership when I discovered the mess and explained what happened. After a lengthy hold, I was told that the manager would call back. There was no call back. The following day I sent an email to the dealership and have yet to hear back. I emailed the manager, no response. More