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Criswell Honda
Germantown, MD
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,988 reviews
December 10, 2017
Unprofessional and Deplorable I would like to start that I have been coming to this dealership for a couple of years. I have worked with and met some great individuals at this loca I would like to start that I have been coming to this dealership for a couple of years. I have worked with and met some great individuals at this location, but ! yesterday on 12/9/2017 at about 1:55 PM. I went and made some purchases for my vehicle and I was walking out towards the Exit and all of sudden of I was stopped by Esteban Mesa telling me not to talk to Josh Krieger, a sales person, and asking me questions about his car. I was appalled and confused; I had no idea why. He stopped me from leaving the store and made me feel apprehended with no Justification whatsoever. All because Josh Krieger's misinterpretation; who happens to be a new worker. Also, Mesa REFUSED to give me his name, which was breaking the companies policy, but I found it through his photo on this website. I will report this incident to corporate customer service on Monday. I was told by my lawyer to document this incident. Very unprofessional and disrespectful More
by HondaOwner7
Employees Worked With
Esteban Mesa, Josh Krieger
December 04, 2017
Great Service! Great customer service experience, specifically dealing with Mr. Abe Stein. He was very kind, patient, and helpful with all aspects of the process. Th Great customer service experience, specifically dealing with Mr. Abe Stein. He was very kind, patient, and helpful with all aspects of the process. Thoroughly and clearly explained everything to us. Worked with us until we were content, even on his day off! 10/10 would work with them again in the future! More
by omann321
Employees Worked With
Abe Stein
December 04, 2017
Great Service Great service overall. Went in to buy one car ended up leasing another car as well. Working with Abe and Jessica was great. Would highly recommend bot Great service overall. Went in to buy one car ended up leasing another car as well. Working with Abe and Jessica was great. Would highly recommend both of them to others and work with them in the future. More
by Sumairaq11
Employees Worked With
Jessica Baum, Abe Stein
December 01, 2017
Honda Odyssey 2014 for Factory Scheduled Maintenance. Extremely satisfied. Tania is a credit to Criswell Honda,Germantown, MD. She was friendly, pleasant, knowledgeable. I had a list of items to discuss a Extremely satisfied. Tania is a credit to Criswell Honda,Germantown, MD. She was friendly, pleasant, knowledgeable. I had a list of items to discuss and she was very attentive and patient. If an explanation to my inquiries was necessary, she was thorough in doing so. She is a pleasure to interact with. The maintenance on my car was thorough and excellent . Each of my concerns was addressed and resolved. More
by DeeCit
Employees Worked With
November 29, 2017
Wonderful Buying Experience Criswell Honda and particularly Mr. Kevin Ferguson provided me with a wonderful buying experience. Through my indecision, Kevin was incredibly patien Criswell Honda and particularly Mr. Kevin Ferguson provided me with a wonderful buying experience. Through my indecision, Kevin was incredibly patient, flexible, and understanding. He was and continues to be available despite my numerous questions and need for further explanation. He is a a great resource and incredibly knowledgeable concerning all aspects of cars. Kevin was friendly, professional, and it was great working with him. More
by Shamika Johnson
Employees Worked With
Andy Russo, Kevin Ferguson
November 28, 2017
Extremely pleased! My family and I have been clients for years, always satisfied with our purchase and Yanet! I will definitely go back for my next purchase My family and I have been clients for years, always satisfied with our purchase and Yanet! I will definitely go back for my next purchase More
by Ces91
Employees Worked With
Esteban Mesa, Yanet Lopez, Jim Walker
November 27, 2017
Thorough Explanation Delivered when Promised Brought car in for service and to resolve a long-standing problem with losing tire pressure in one tire. Was also told that front brakes needed to be Brought car in for service and to resolve a long-standing problem with losing tire pressure in one tire. Was also told that front brakes needed to be done as they were down to 2 of 10. The wear on brakes made sense since the brakes had no work in 75,000 miles. They were also able to find the problem with one of the wheel valves and replace it as well as explaining the basis for the cost of the valve replacement. My service coupons for the overall service and the brake work were accurately applied and the car was ready when promised. In summary, the service was carefully explained, reasonable cost with service coupons, and delivered when promised (which is important to me since i always wait during servicing). More
by Dan A
Employees Worked With
Andrew Becker
November 27, 2017
2017 Honda CRV Touring Absolutely love Dominique Vattuone - he's the best! I just purchased my 3rd Honda from him. Jessica Baum, what can I say! She's the best and looks o Absolutely love Dominique Vattuone - he's the best! I just purchased my 3rd Honda from him. Jessica Baum, what can I say! She's the best and looks out for you. Can't go wrong with them. More
by alf2017crv
November 27, 2017
What an amazing dealership Dominique Vattuone and the whole Criswell Honda team are amazing sales consultants. From the time I emailed Dominique to inquire about the car throug Dominique Vattuone and the whole Criswell Honda team are amazing sales consultants. From the time I emailed Dominique to inquire about the car through the whole purchasing process what an amazing experience. I have purchased many vehicles in the pass but have never been treated the way Dominique and his whole team treated me. They went way over and above to help me out! What an amazing dealership. I have already recommended Dominique and the whole Criswell Honda team to my family and friends. Sincerely grateful!! Candy More
by Cdshank
November 26, 2017
2017 Pilot from Dominique Vattuone I feel like we got 1st class service from Criswell Honda with Dominique Vattuone as our salesman. He was friendly, informative, and helped make our c I feel like we got 1st class service from Criswell Honda with Dominique Vattuone as our salesman. He was friendly, informative, and helped make our car buying experience as painless as possible. Jessica Baum handled all the paperwork and explained things thoroughly. We would recommend them both for anyone looking for a new Honda. More
by JPoul
