Criswell Honda

Very Impressed with Criswell team Senior sales rep Kevin Ferguson helped me get the car I was looking for, and for the price I was looking to spend. Kevin is a dedicated professional a Senior sales rep Kevin Ferguson helped me get the car I was looking for, and for the price I was looking to spend. Kevin is a dedicated professional and made my buying experience very positive. In general buying a car can be a stressful, uneasy task that no one really looks forward to. It has been a while since I have bought a new car and I am glad I found Kevin Ferguson at Criswell Honda. I also met Rameez Haq, sales manager. The car I bought was priced MUCH higher at other dealerships and Kevin & Rameez worked the price to the dollar I was looking to spend. Rameez told me that their goal was customer satisfaction. Which I am very satisfied! By the way, I drove 150 miles from central VA to buy this car. More

Best customer service ever The sales person, Natasha was awesome. When I first went there, she introduced many kinds of vehicles and did the test drive for us. Total took abou The sales person, Natasha was awesome. When I first went there, she introduced many kinds of vehicles and did the test drive for us. Total took about 3 hours. She was very patient. I didn't buy the vehicle on that day and she didn't show any madness on her face. All I saw on her face was smiling. I felt I owed her this business and I went back there couple days later to purchase the car. Natasha was very knowledgeable and friendly. I give her 10 star! I would definitely go back to her in the future! More

Great Job at Criswell Honda I give Criswell Honda a 5 Star Rating for exceptional service during my new car purchasing experience. The entire sales process was done very professi I give Criswell Honda a 5 Star Rating for exceptional service during my new car purchasing experience. The entire sales process was done very professionally and put me at ease that I made the right decision to purchase the car at Criswell. Hats off to Kwame Odum, my salesperson. He did a great job in explaining the entire process and most importantly, delivered on all agreed upon parts of the purchase. I would recommend Criswell and Kwame to anyone needing a new car in the future. More

Go for the Oil Change, Not the Repair Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Wer Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Werking Automotive. Several friends have recommended them as a company that's not about ripping their customers off with such high costs. The fact that the part was $250 was a little disappointing, but what's even ridiculous is that labor cost more than that. Rip-off! More

Helpful and mind of my time Helpful and Dominque made sure I was given the right information of the car. Overall I was given the time a customer should be given. Helpful and Dominque made sure I was given the right information of the car. Overall I was given the time a customer should be given. More

Stellar Custom Service My college daughter and I went there to purchase her first car. Dominique provided excellent hands on customer service showing my daughter every she n My college daughter and I went there to purchase her first car. Dominique provided excellent hands on customer service showing my daughter every she needed to know about the car as if she were his own daughter. He was so patient and answered all of her questions. She was extremely comfortable and familiar with her new car. Andy was helpful and honest when doing the financing. He looked at all scenarios for us to have the best deal and we were extremely happy! More

Great to work with 2nd time purchasing a car with Dominique and for a reason. Personable, makes the experience easy, and has always followed up even 2-3 years after purc 2nd time purchasing a car with Dominique and for a reason. Personable, makes the experience easy, and has always followed up even 2-3 years after purchase. We will see Dominique in June 2018 for our 3rd car purchase for our daughter's 16th b-day! Jessica in finance was also very pleasant to work with! thank you More

Made the buying experience comfortable I hate car shopping as a rule, but Dominique and Criswell made it a much nicer experience. Dominique was really good about showing me the features of I hate car shopping as a rule, but Dominique and Criswell made it a much nicer experience. Dominique was really good about showing me the features of the car and helping me get an idea of how it might work for me. He was kind and patient and not pushy, which was great. The rest of the experience was also excellent; this is the first time I've financed a car purchase, and the whole office was good about answering my questions and helping me figure out what exactly was going on and how it would work. Although I'm hoping not to have to buy another car for about a decade and a half, I would certainly go back if I need to go car shopping again! More

Great first time car buying experience Dominique was very helpful during the car buying process. He helped me every step of the way even picking me up from metro to get to the dealership. H Dominique was very helpful during the car buying process. He helped me every step of the way even picking me up from metro to get to the dealership. He ensured a smooth and stress-free buying process. He provided great customer service and even followed up with me days after purchasing to make sure I didn't have any questions. I appreciated the time he took to review all the technology and features of my 2018 CRV. He even helped me set up car insurance so I could drive off the lot right away. I am happy I was able to get the car with color and price I wanted. Andy in finance was also a great help. He walked me through all my options. He was also very informative and patient. Great customer service all around! More

Service nightmare Brought in car for fuel pump recall. Jeanette made the appointment but could give me no information as to service center location or shuttle process. Brought in car for fuel pump recall. Jeanette made the appointment but could give me no information as to service center location or shuttle process. When I dropped the car off Tania was rude. Informed me that I had missed the shuttle and could wait holding a sign. When I asked her where, Tania said, "I just told you". I asked for the car to be ready at 3:30 and it was not ready until after 5:30 even though it was documented in the paperwork. I received no call informing me of the delay. So overall, staff was rude and not knowledgeable, and could not meet a time deadline. My first and last trip to criswell Honda. More