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Criswell Honda

Germantown, MD

4.8
2,963 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,963 reviews

February 09, 2024

My partner and I had a very positive experience having our vehicle serviced by Tyler. He consistently provided prompt, honest, and efficient answers to all of our inquiries. Impressively, he was able to s More

by Michelle Lucille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 12, 2024 -

Criswell Honda responded

We're happy to see everything was completed quickly and to your satisfaction. Thanks again for choosing Criswell and for sharing this positive review of your experience.

February 01, 2024

If you are shopping for a new Honda, suggest you ask for Michael Caudillo as your sales rep. Outstanding customer service to be sure. xxxx of a nice, no pressure, knowledgeable guy. Won't let you down. More

by themdebs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Criswell Honda responded

It's exciting to see you enjoyed such a fantastic car buying experience at Criswell! Thank you for taking the time to share this positive feedback while highlighting the efforts of our staff. We value your business and truly hope to of service to you in the future.

January 29, 2024

Michael is an absolute pleasure to work with! He was so helpful to me the entire time, letting me test drive and look at as many different cars as I wanted never making me feel pressured. When I More

by Catymoto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Criswell Honda responded

It's exciting to see you had such a fantastic car buying event! Michael and our other team members are dedicated to providing an exceptional customer experience throughout the purchasing process and are thrilled to see you were impressed with the service you received. Thanks again for choosing Criswell, and please don't hesitate to reach out if we can be of further assistance.

January 28, 2024

Michael Caudillo offered me outstanding guidance and support with each of my questions through out the whole process and I ended up with my dream car! I am very happy and satisfied with their profession More

by Angela
Recommend Dealer
Yes
Employees Worked With
Michael Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Criswell Honda responded

Thanks so much for sharing this positive feedback! We're thrilled to know you enjoyed a standout car buying event from start to finish. Please keep us in mind for any future automotive needs.

January 28, 2024

Dealership took the time to understood my desire car and work with my budget to make this happen. More

by Angela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Criswell Honda responded

Our courteous and capable staff is dedicated to helping you find the right vehicle for your needs and your budget. We're happy to see we could really help you out and welcome you to give us a call or stop by if we can be of further assistance.

January 15, 2024

The dealership is clean and has all the model cars in the show room with window sticker that includes all the details of the vehicle that you’re looking at. Dominique was very helpful and attentive, I told h More

by brenda.espinal1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Stepp
Jan 16, 2024 -

Criswell Honda responded

Congratulations on your purchase! It's rewarding to know you enjoyed a standout car buying event at Criswell. We hope you enjoy your Honda and welcome you to reach out if you have any questions about the features of your new vehicle.

January 02, 2024

Jahmally the sales consultant was outstanding and super helpful with my car buying process. If you ever go to this dealership WHICH YOU SHOULD ask for Jahmally - will be a great choice - made car buying pr More

by tqur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jahmally Willie, Jahmally Willie
Jan 03, 2024 -

Criswell Honda responded

Thank you so much for taking the time to share this positive review about your car buying experience. It's rewarding to know you found our staff to be so helpful, and we welcome you to reach out if we can be of further assistance. We hope you enjoy your new vehicle from Criswell!

December 23, 2023

Dominique Vattuone and the entire team is extremely amazing. 100% recommend. Thank you for helping me and my family get a car. More

by Maxinedizon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Dec 26, 2023 -

Criswell Honda responded

Congratulations on the purchase of your new vehicle! We're thrilled to know you had a remarkable buying experience while working with our outstanding team.

December 20, 2023

The finance process to purchase the car went very well but the problem was after we bought the car. We did not get any information regarding the payments in the usb key he gave us. We sent several emails More

by khamy85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Natasha Parsard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damir Sabolcec
Dec 26, 2023 -

Criswell Honda responded

Thank you for taking the time to share this detailed review of your experience at Criswell. We are sorry to see your purchasing process was not as simple and streamlined as expected. We truly apologize for any oversight or miscommunication on our part and hope everything is now resolved to your satisfaction. Please don't hesitate to reach out if we can help in any other way.

December 20, 2023

Dominique was good and professional. Thank you for the quick and smooth car purchase process. More

by Danielag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Criswell Honda responded

Dominique is well known for providing an excellent customer service experience, and it's exciting to see you had an all-around outstanding car buying event at Criswell! Don't hesitate to reach out if we can be of further assistance.

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