Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,963 reviews
Dominique was super helpful and determined to get me a really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get me the best deal which allowed me to get exactly what I wanted. I even told him I have never felt so confident and reassured at any other dealership EVER. If I could give him and the team 10 stars I would. I highly recommend this dealership and their team. Thanks to Andrew and Andre for helping make this deal worth my while as well. More
Simple, great experience. Immediately gave us a market price quote, found the specific color we wanted nearby, and had it on the lot next day. This is the first car buying e Immediately gave us a market price quote, found the specific color we wanted nearby, and had it on the lot next day. This is the first car buying experience where I'd specifically seek them out for the next purchase. Dominique Vattuone was fantastic and made for an easy, pleasant car-buying experience More
Arbi is a wonderful, and respectful man! I would trust him to take care of selling my mother a car without thinking twice! I would trust him to take care of selling my mother a car without thinking twice! More
Hi, I recently purchased a new Honda CR-V Hybrid, and I wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I foun wanted to take a moment to express my gratitude for the assistance I received from Tony. He was incredibly helpful throughout the process, and I found him to be both genuine and generous. I am very to thankful to him and his dedicated team members for help and nice deal. I would like to wish him the best in his future endeavors. Best wishes, Dharmendra More
Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More
Dominique drove 6 hours to deliver my Prologue and spent time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properl time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properly and that the technicians had set up my home charging station! This was the best car buying experience I have ever had!! More
A dealership is as good as its team, and the star of this team is Dominique. He’s a fantastic salesman who went above and beyond for my family. Easy 5 stars!!! team is Dominique. He’s a fantastic salesman who went above and beyond for my family. Easy 5 stars!!! More
Natasha Parsard was the best to help me with my Honda Pilot purchased. I highly recommend her and she’s so polite and knowledgeable about the product. Thank you again and see you next time. Pilot purchased. I highly recommend her and she’s so polite and knowledgeable about the product. Thank you again and see you next time. More
Andrew was excellent, he listened to everything I wanted and answered all my questions. His knowledge was fantastic! and answered all my questions. His knowledge was fantastic! More
Dominique made the whole experience fun. I had great service and was truly happy with the service I had great service and was truly happy with the service More