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Criswell Ford of Woodstock - Service Center

Woodstock, VA

4.4
45 Reviews

45 Reviews of Criswell Ford of Woodstock - Service Center

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February 23, 2023

During an inspection they found a safety recall that needed to be completed. They had the parts and they were able to schedule the repair for the next day. They drove me home so I wouldn't have to wai More

by S_P_HENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON, AUSTIN
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Feb 24, 2023 -

Criswell Ford of Woodstock responded

We're happy to see that our friendly and knowledgeable staff was able to take care of this item for you. We hope to see you again when your vehicle is due for its next routine maintenance visit.

February 01, 2023

Your service Man Trae Rose was Extremely helpful, no problems! The type of employee your dealership needs more of. More

by lcdieter
Recommend Dealer
Yes
Employees Worked With
Trae Rose, Holley Smith
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Feb 06, 2023 -

Criswell Ford of Woodstock responded

We're happy to hear you found our staff to be so helpful! Thanks again for choosing Criswell Ford and for sharing this positive feedback.

January 26, 2023

The fastest service I had there. Very satisfied. Have only one complaint-my brother-law god knows he is weird. More

by gdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff, Andrew Rainey
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Jan 27, 2023 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! It's great to know everything was completed quickly and to your satisfaction.

January 09, 2023

I like going here, they treat me well, both service and sales. I think they give good deals w buying a vehicle. More

by lsmallow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devine Wood and Devines Haynes, Tim Neff, Tom Ross, Holley Smith
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Jan 10, 2023 -

Criswell Ford of Woodstock responded

Our top notch staff works hard to ensure every customer enjoys an all-around outstanding experience in both our sales and service departments. We appreciate your business and look forward to continuing to work with you on any of your automotive needs. Thanks again for sharing this positive feedback!

November 22, 2022

Everybody is always so personable and helpful. The only thing negative about it all is that I cant go to them for more business as I have a Subaru More

by wendyturff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff
Report | Print
Dec 07, 2022 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! We hope you'll reach out to our friendly and helpful team if we can be of assistance in the future.

October 10, 2022

Tim told me to take my car elsewhere for service. he told me that they were unable to satisfy me. More

by Joe3hd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Misty Clark, Tim Neff
Report | Print
Oct 12, 2022 -

Criswell Ford of Woodstock responded

Our goal is to deliver a standout service experience, and it's disappointing to see we did not meet your expectations. We welcome you to reach out if we can be of service with any of your future automotive needs.

August 22, 2022

Millions on millions spent and don’t work on 350 hd diesel transits power-steering problem good for nothing big paved lot unfriendly if I could pull the licensee away from them don’t deserve to work on More

by Eugene
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Neff
Report | Print
Aug 25, 2022 -

Criswell Ford of Woodstock responded

We are sorry to see we did not meet your expectations. Our team works hard to ensure each customer has a great experience, and we understand that our service manager discussed the details of this service event in an attempt to assist as best as possible. Again, we apologize for any inconvenience and hope this service issue was resolved in a positive and timely manner.

January 08, 2022

Misty has been my sales representative since she started at Criswell. She is super helpful and will always go the extra mile to make sure her customers are satisfied More

by mikecrabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Clark, Tim Neff
Report | Print
Jan 11, 2022 -

Criswell Ford of Woodstock responded

Thanks for sharing this positive feedback! It's rewarding to know that you can rely on our staff to provide excellent customer service each time you visit Criswell Ford. We value the opportunity to work with you and look forward to your next visit with us.

June 28, 2021

Tim will make sure your needs are met. He is wonderful to work with and very knowledgable. More

by Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Clark, Tim Neff
Report | Print
Jun 29, 2021 -

Criswell Ford of Woodstock responded

Thank you so much for sharing these encouraging comments about our staff and your recent experience at Criswell Ford! We welcome you to give us a call or stop by if we can be of further assistance.

March 08, 2021

25 words not need. Misty provides above and beyond customer service. She exemplifies what customer service should be. No need to say more than that. More

by Pitt
Recommend Dealer
Yes
Employees Worked With
Misty Clark
Report | Print
Mar 09, 2021 -

Criswell Ford of Woodstock responded

Customer satisfaction is important to us, and it's great to see you were completely satisfied with the outstanding service you received at Criswell Ford. We hope to be of assistance with any of your future automotive needs.

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