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Criswell Ford of Woodstock - Service Center

Woodstock, VA

4.2
37 Reviews

37 Reviews of Criswell Ford of Woodstock - Service Center

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May 24, 2023

Trey was super nice and helpful. He called me that the parts were ready to repair my recall issue and said they were able to fit me in right away. I had my Bronco in the shop within More

by goodkellyl766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trae Rose, Dakota Colbert
May 26, 2023 -

Criswell Ford of Woodstock responded

We're happy to see you were pleased with your all-around outstanding experience at our dealership! We hope you'll keep us in mind for any future service needs.

May 17, 2023

Fast service. Fit me in. Satisfied with the outcome. Clean, quiet, friendly atmosphere. Close to home. More

by paradisebkf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Harne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Colbert
May 18, 2023 -

Criswell Ford of Woodstock responded

It's great to hear you were pleased with your experience at Criswell Ford! We value the opportunity to work with you and hope you'll keep us in mind for any future automotive needs.

February 23, 2023

During an inspection they found a safety recall that needed to be completed. They had the parts and they were able to schedule the repair for the next day. They drove me home so I wouldn't have to wai More

by S_P_HENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON, AUSTIN
Feb 24, 2023 -

Criswell Ford of Woodstock responded

We're happy to see that our friendly and knowledgeable staff was able to take care of this item for you. We hope to see you again when your vehicle is due for its next routine maintenance visit.

February 01, 2023

Your service Man Trae Rose was Extremely helpful, no problems! The type of employee your dealership needs more of. More

by lcdieter
Recommend Dealer
Yes
Employees Worked With
Trae Rose, Holley Smith
Feb 06, 2023 -

Criswell Ford of Woodstock responded

We're happy to hear you found our staff to be so helpful! Thanks again for choosing Criswell Ford and for sharing this positive feedback.

January 26, 2023

The fastest service I had there. Very satisfied. Have only one complaint-my brother-law god knows he is weird. More

by gdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff, Andrew Rainey
Jan 27, 2023 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! It's great to know everything was completed quickly and to your satisfaction.

January 09, 2023

I like going here, they treat me well, both service and sales. I think they give good deals w buying a vehicle. More

by lsmallow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devine Wood and Devines Haynes, Tim Neff, Tom Ross, Holley Smith
Jan 10, 2023 -

Criswell Ford of Woodstock responded

Our top notch staff works hard to ensure every customer enjoys an all-around outstanding experience in both our sales and service departments. We appreciate your business and look forward to continuing to work with you on any of your automotive needs. Thanks again for sharing this positive feedback!

November 22, 2022

Everybody is always so personable and helpful. The only thing negative about it all is that I cant go to them for more business as I have a Subaru More

by wendyturff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff
Dec 07, 2022 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! We hope you'll reach out to our friendly and helpful team if we can be of assistance in the future.

October 10, 2022

Tim told me to take my car elsewhere for service. he told me that they were unable to satisfy me. More

by Joe3hd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Misty Clark, Tim Neff
Oct 12, 2022 -

Criswell Ford of Woodstock responded

Our goal is to deliver a standout service experience, and it's disappointing to see we did not meet your expectations. We welcome you to reach out if we can be of service with any of your future automotive needs.

August 22, 2022

Millions on millions spent and don’t work on 350 hd diesel transits power-steering problem good for nothing big paved lot unfriendly if I could pull the licensee away from them don’t deserve to work on More

by Eugene
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Neff
Aug 25, 2022 -

Criswell Ford of Woodstock responded

We are sorry to see we did not meet your expectations. Our team works hard to ensure each customer has a great experience, and we understand that our service manager discussed the details of this service event in an attempt to assist as best as possible. Again, we apologize for any inconvenience and hope this service issue was resolved in a positive and timely manner.

January 08, 2022

Misty has been my sales representative since she started at Criswell. She is super helpful and will always go the extra mile to make sure her customers are satisfied More

by mikecrabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Clark, Tim Neff
Jan 11, 2022 -

Criswell Ford of Woodstock responded

Thanks for sharing this positive feedback! It's rewarding to know that you can rely on our staff to provide excellent customer service each time you visit Criswell Ford. We value the opportunity to work with you and look forward to your next visit with us.