Criswell Ford of Woodstock - Service Center

Excellent, very nice, very professional. Loved everything. Very accommodating. Sincere about his job. Love the smile. Loved everything. Very accommodating. Sincere about his job. Love the smile. More

Worst service ever in past 40 years of Ford vehicle ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire rotation, etc. Service advisor agreed. When I questioned $87 for oil change, the service advisor laughed. After I left the dealership one of the service advisors called and said the tech had left a tool in the vehicle and indicated I should return to the dealership so they could retrive it. I suggested that they should send someone to the hotel and Id leave the tool at the front desk. I recieved a request to do a review of my experience since they advertise no happy customers. More

Inspection was speedy and service rep was friendly and courteous. It is a clean, comfortable place to wait for completion of work. courteous. It is a clean, comfortable place to wait for completion of work. More

Requested replacement of all of the fuel lines on a 97 Ranger due to leaking of one of the lines at the gas tank (and due to the age of the vehicle). I was contacted by Crisswell Ford and told that repla Ranger due to leaking of one of the lines at the gas tank (and due to the age of the vehicle). I was contacted by Crisswell Ford and told that replacement parts were not available, but a technician could fabricate the parts and replace ALL OF THE FUEL LINES FROM ENGINE TO GAS TANK for estimated $1200. When I went to pick up the truck, I was told that all of the fuel lines had been replaced. When I checked, only the leaking 4 foot section of fuel line from the gas tank to the fuel filter had been replaced. I was then told that most of the lines were metal from midway on the truck to the engine, and that the other (non metal) fuel return line was not replace because it was not damaged (I was NOT fine with that). When I asked why they didn't at the very least replace the return line, the Technician and the Shop Foreman began to argue with me that it was not necessary. Remember, I was told all of the fuel lines would be replaced (and had been replaced), and that is what I expected for what ended up being about $1100 I would not have paid $1100 had I known that they were not going to replace ALL of the fuel lines (I would had gone to a local mechanic to replace 1 short section of fuel line). I feel cheated and I would suggest avoiding this dealership. More

Great service provided. Upcoming recommended services mentioned. Discounted jobs were suggested for next service when the time comes. Upcoming recommended services mentioned. Discounted jobs were suggested for next service when the time comes. More

The dealer ship over all was fine. The decision. Made for my repairs was unacceptable. The decision. Made for my repairs was unacceptable. More

Everyone was super nice and helpful. Trae was great in explaining what had been done to the vehicle. Trae was great in explaining what had been done to the vehicle. More

My first couple of experiences with Criswell left me on the fence. Some were good some were bad. My last experience left me convinced I could not trust this dealership. the fence. Some were good some were bad. My last experience left me convinced I could not trust this dealership. More

Trey was super nice and helpful. He called me that the parts were ready to repair my recall issue and said they were able to fit me in right away. I had my Bronco in the shop within He called me that the parts were ready to repair my recall issue and said they were able to fit me in right away. I had my Bronco in the shop within 20 minutes of his call. The shop was very clean and bright. The service was performed as promised and completed on time; possibly earlier, but I was the one who wasn't ready to pick it up. The ladies at the service desk were very friendly when I checked out. Great job team! More

Fast service. Fit me in. Satisfied with the outcome. Clean, quiet, friendly atmosphere. Close to home. Fit me in. Satisfied with the outcome. Clean, quiet, friendly atmosphere. Close to home. More