Criswell Ford of Woodstock - Service Center

Easy to make the appointment. The service team handled the greeting, work, and check out professionally and cheerfully. The service team handled the greeting, work, and check out professionally and cheerfully. More

I received a great service and very professional technical advices about my Ford Freestyle 2005. Ms Brittany Garrett has amazing customer service skills. Thanks a million! technical advices about my Ford Freestyle 2005. Ms Brittany Garrett has amazing customer service skills. Thanks a million! More

Took my Explorer in to see why I have a leak at the rear SUV door. Received a bill for routine maintenance which was not requested. 180 plus dollars. No real Solution on the leak. SUV door. Received a bill for routine maintenance which was not requested. 180 plus dollars. No real Solution on the leak. More

Service advisor Marco was excellent to work with. Very informative and respectful. Very nice to work with Very informative and respectful. Very nice to work with More

I've been using this dealership for the last 10 years for new car purchase and service and have been very happy with the all aspects of service provided. new car purchase and service and have been very happy with the all aspects of service provided. More

Marco Brown in the service department was fantastic. He was super friendly, courteous, and professional. The work done on my truck was quick and thorough. Great place to have your Ford vehicle serviced. He was super friendly, courteous, and professional. The work done on my truck was quick and thorough. Great place to have your Ford vehicle serviced. More

Excellent, very nice, very professional. Loved everything. Very accommodating. Sincere about his job. Love the smile. Loved everything. Very accommodating. Sincere about his job. Love the smile. More

Worst service ever in past 40 years of Ford vehicle ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire rotation, etc. Service advisor agreed. When I questioned $87 for oil change, the service advisor laughed. After I left the dealership one of the service advisors called and said the tech had left a tool in the vehicle and indicated I should return to the dealership so they could retrive it. I suggested that they should send someone to the hotel and Id leave the tool at the front desk. I recieved a request to do a review of my experience since they advertise no happy customers. More

Inspection was speedy and service rep was friendly and courteous. It is a clean, comfortable place to wait for completion of work. courteous. It is a clean, comfortable place to wait for completion of work. More

Requested replacement of all of the fuel lines on a 97 Ranger due to leaking of one of the lines at the gas tank (and due to the age of the vehicle). I was contacted by Crisswell Ford and told that repla Ranger due to leaking of one of the lines at the gas tank (and due to the age of the vehicle). I was contacted by Crisswell Ford and told that replacement parts were not available, but a technician could fabricate the parts and replace ALL OF THE FUEL LINES FROM ENGINE TO GAS TANK for estimated $1200. When I went to pick up the truck, I was told that all of the fuel lines had been replaced. When I checked, only the leaking 4 foot section of fuel line from the gas tank to the fuel filter had been replaced. I was then told that most of the lines were metal from midway on the truck to the engine, and that the other (non metal) fuel return line was not replace because it was not damaged (I was NOT fine with that). When I asked why they didn't at the very least replace the return line, the Technician and the Shop Foreman began to argue with me that it was not necessary. Remember, I was told all of the fuel lines would be replaced (and had been replaced), and that is what I expected for what ended up being about $1100 I would not have paid $1100 had I known that they were not going to replace ALL of the fuel lines (I would had gone to a local mechanic to replace 1 short section of fuel line). I feel cheated and I would suggest avoiding this dealership. More