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Criswell Ford of Woodstock

Woodstock, VA

4.8
226 Reviews
Criswell Ford of Woodstock carries a huge selection of new and pre-owned vehicles in Virginia and the Shenandoah Valley. If you’re looking to lease or finance your next Ford, Criswell Ford has competitive lease specials and financing options on new Ford vehicles. Criswell Ford also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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430 Hoover Rd

Woodstock, VA

22664

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Showing 226 reviews

October 24, 2023

It was a great experience dealing with George. Easy and hassle free buying experience. Excellent customer service! More

by adam_maclam@yahoo.com
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Criswell Ford of Woodstock responded

!00% satisfaction is our goal, and it's great to see you enjoyed your recent purchasing process at Criswell!

October 23, 2023

Criswell wants me to pay $955 for repairs for bad module in radio that hasn't worked since I bought the vehicle two weeks ago. In fact they were quite rude about it. I might have considered paying part of i More

by cjgator97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Riley
Oct 25, 2023 -

Criswell Ford of Woodstock responded

Thank you for taking the time to share these details with us. We regret you are experiencing this issue and understand our team is working to come to a mutually beneficial resolution to this problem. We appreciate your patience and understanding as we work through this.

October 17, 2023

George was able to make our order during a time that items were limited as well as the bank availability. The only issues we incurred were caused by the Super Duty details when it came to the cab to a More

by HES_LLC
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Criswell Ford of Woodstock responded

Thank you for sharing these details about your recent experience at Criswell! It's great to know you were pleased with the outstanding customer service you received while working with George. Don't hesitate to reach out if we can help in any other way.

October 13, 2023

Very friendly and showed us everything about our new truck! Would go there again to buy a vehicle. More

by Jenleo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Sager
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Johnson
Oct 16, 2023 -

Criswell Ford of Woodstock responded

Awesome! We're thrilled to hear about your wonderful truck buying experience. We value your business and look forward to the next opportunity to work with you.

October 04, 2023

George was great to deal with and worked to meet the company needs in a timely manner. As a company we will for sure return. It was a seamless process start to finish. Great people, Great customer servi More

by Jlohr
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Criswell Ford of Woodstock responded

It's exciting to see you enjoyed a fantastic purchasing process at Criswell! We value your business and look forward to the next opportunity to work with you.

September 16, 2023

Great service provided. Upcoming recommended services mentioned. Discounted jobs were suggested for next service when the time comes. More

by aroyer0510
Recommend Dealer
Yes
Employees Worked With
Mike Seal service writer, Barb Riley
Sep 18, 2023 -

Criswell Ford of Woodstock responded

Thanks for choosing to work with the friendly and professional team at Criswell! We look forward to continuing to provide the service your vehicle needs to stay well maintained.

September 05, 2023

The dealer ship over all was fine. The decision. Made for my repairs was unacceptable. More

by Misty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trae Rose
Sep 06, 2023 -

Criswell Ford of Woodstock responded

Thank you for taking the time to share this review. We regret that Ford did not meet your expectations regarding repairs. We do appreciate knowing your experience with our dealership was a positive one. Please don't hesitate to reach out if we can help in any other way.

August 29, 2023

Excellent communication! Very efficient. Quick to respond. Very kind, polite, and caring! Always answers the phone. More

by joshipe
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Criswell Ford of Woodstock responded

Awesome! Our staff is here to help, and it's wonderful to know you can count on us to offer exceptional customer service. Don't hesitate to reach out with any other questions.

August 29, 2023

George went above and beyond to make the purchase of our vehicle as quick and painless as possible. We needed it in a short time and he was able to get it done for us. More

by shengroundworks
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Criswell Ford of Woodstock responded

Our staff is committed to meeting your expectations, and it's exciting to see you were pleased with the results of your purchasing process! Thanks for choosing Criswell, and please reach out if we can be of further assistance.

August 24, 2023

Zack, did 95% of his sale to me online, and it was exactly as he said it was when i got there! we test drove it and we were at Tom Ross, desk within an hour! I have bought from many other ford dealers More

by fergusoninc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ross
Aug 29, 2023 -

Criswell Ford of Woodstock responded

It's exciting to see you had a stellar vehicle buying experience at Criswell! We value your business and appreciate knowing we earned your recommendations.

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