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Criswell Ford of Woodstock

Woodstock, VA

Overview
Employees
Reviews
Vehicles
4.8
239 Reviews
Criswell Ford of Woodstock carries a huge selection of new and pre-owned vehicles in Virginia and the Shenandoah Valley. If you’re looking to lease or finance your next Ford, Criswell Ford has competitive lease specials and financing options on new Ford vehicles. Criswell Ford also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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430 Hoover Rd

Woodstock, VA

22664

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Showing 239 reviews

August 17, 2024

Worst service ever in past 40 years of Ford vehicle ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire More

by Long time Ford Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco
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Aug 18, 2024 -

Long time Ford Customer responded

Very Poor customer Service. Service Advisor I called before coming to the dealership advised an OIL Change only was about $47 when I received the invoice I was hit with a $87 bill. Ouch. See above for details of what actually happened. I made the appointment for 3:00PM on that same day. You should review the telephone conversation, as you indicate all calls are recorded. The service advisor was a women if that helps.

Aug 26, 2024 -

Criswell Ford of Woodstock responded

Thank you for sharing this feedback. We are sorry to see you did not have a positive experience and have shared your comments with our management team for review.

Aug 26, 2024 -

Long time Ford Customer responded

OK

August 07, 2024

George was very helpful and organized! A true professional. I will get my next vehicle front hom! More

by allenmoomaw1951
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Criswell Ford of Woodstock responded

It's exciting to see you had a pleasant vehicle buying experience while working with George! We're sure he'll be ready to assist you when it's time for your next vehicle. Thanks again for choosing Criswell of Woodstock!

July 31, 2024

George is very knowledgeable for many different types of vehicles. He will try to help you any way he can. He will not try to push you into something you don't want. More

by Phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Criswell Ford of Woodstock responded

It's great to know you had a stress free experience while working with George. Our staff is always happy to talk about vehicles, and we welcome you to reach out with any other questions.

July 24, 2024

George and team are great to work with. I have bought multiple vehicles from Criswell. Sales and service are excellent. More

by Jwilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Riley
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Jul 29, 2024 -

Criswell Ford of Woodstock responded

Our sales and service teams are here to help with all your automotive needs, and it's wonderful to know you can count on us. We value your patronage and look forward to continuing this working relationship.

July 23, 2024

Mr. Jermstad was very efficient & helpful. We received our vehicle in a timely manner & was very helpful. More

by ashley.bollacker
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Criswell Ford of Woodstock responded

Thanks for taking the time to let us know about your recent purchasing process! It's great to know you were satisfied with the overall experience, and we welcome you to reach out if we can be of further assistance.

July 17, 2024

George is very knowledgeable in commercial products. His professionalism and quick action makes him a industry leader and salesman. More

by long
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Criswell Ford of Woodstock responded

Thank you for sharing these kind comments and high star rating! We value your business and hope to be of service to you in the future.

July 12, 2024

Inspection was speedy and service rep was friendly and courteous. It is a clean, comfortable place to wait for completion of work. More

by Jfheishman
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shannon Harne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Riley
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Jul 12, 2024 -

Criswell Ford of Woodstock responded

It's our goal to offer an all-around outstanding service event, and it's great to know you were pleased with your recent visit. Our friendly and professional team is here to help with all of your automotive needs and looks forward to working with you again.

July 11, 2024

Lee was not the most professional but also the most understanding when it came to family budget! He definitely delivered the deal we were looking for by going above and beyond what anyone would have d More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Criswell Ford of Woodstock responded

Awesome! Our staff is dedicated to delivering an easy and efficient vehicle buying event that meets your needs and your budget. Thanks again for choosing Criswell of Woodstock and for sharing these kind comments with us.

July 11, 2024

Very clean. Fair pricing. Gave me a great value for my trade! I couldn't be more happy and satisfied. Very knowledgeable and professional. Lee is absolutely amaz More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Bryner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Criswell Ford of Woodstock responded

Thank you so much for taking the time to let us know how we are doing here at Criswell of Woodstock. Customer satisfaction is important to us, and it's rewarding to know you were pleased with your overall purchasing process. Don't hesitate to reach out if we can help in any other way.

July 02, 2024

George is extremely customer service orientated. Highly recommend and will contact for next vehicle purchase. More

by llemonea
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Criswell Ford of Woodstock responded

It's wonderful to know you found George and Criswell of Woodstock to be so helpful throughout your recent car buying experience! We value your business and look forward to the next opportunity to work with you.

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