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Criswell Ford of Woodstock

Woodstock, VA

4.8
226 Reviews
Criswell Ford of Woodstock carries a huge selection of new and pre-owned vehicles in Virginia and the Shenandoah Valley. If you’re looking to lease or finance your next Ford, Criswell Ford has competitive lease specials and financing options on new Ford vehicles. Criswell Ford also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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430 Hoover Rd

Woodstock, VA

22664

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Showing 226 reviews

September 16, 2024

My Husband and I worked with Lee Cain and couldn't imagine going anywhere else to purchase our vehicle. We were looking at a few different options with him and he was very patient and accommodating wi More

by Linewife94
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Criswell Ford of Woodstock responded

Thanks so much for sharing this positive feedback! We hope to see you soon!

September 16, 2024

My Husband and I worked with Lee Cain and couldn't imagine going anywhere else to purchase our vehicle. We were looking at a few different options with him and he was very patient and accommodating wi More

by Shirleysargent090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Criswell Ford of Woodstock responded

Thanks again for sharing these details about your recent purchasing process. We hope to be of service to you in the future.

September 16, 2024

Had a great experience with Criswell Ford. Our sales associate Lee was attentive and knowledgeable, He explained everything with great detail and he took the time to review and answer any ques More

by Shirleysargent090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Criswell Ford of Woodstock responded

Thanks for choosing Criswell! We are happy to see you were pleased with the excellent service you experienced while working with our knowledgeable staff.

September 06, 2024

Marco Brown in the service department was fantastic. He was super friendly, courteous, and professional. The work done on my truck was quick and thorough. Great place to have your Ford vehicle serviced. More

by robrobinson63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Brown Service
Sep 06, 2024 -

Criswell Ford of Woodstock responded

Thank you for taking the time to highlight the efforts of our staff! We value the opportunity to work with you and hope to see you again when your vehicle is due for its next service visit.

September 04, 2024

Excellent, very nice, very professional. Loved everything. Very accommodating. Sincere about his job. Love the smile. More

by Maxine6127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Harne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Criswell Ford of Woodstock responded

Thank you for sharing these kind comments and high star rating! We welcome you to reach out if we can be of further assistance.

September 04, 2024

Loved working with Manuel Alas. He is very knowledgeable, kind and patient. Definitely will go back to buy a truck from him. More

by DJA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Bryner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Criswell Ford of Woodstock responded

Our staff works hard to ensure our customers have a great vehicle buying experience and we appreciate knowing you were satisfied with your visit to our dealership. We look forward to working with you in the future.

August 28, 2024

Lee helped me to buy my new 2024 Ford Bronco Sport. I went to Criswell Ford because of an ad I saw online. I had my figures in my head of what I was willing to spend and what I wanted for my Jeep Reneg More

by Laymanwbj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Criswell Ford of Woodstock responded

Congratulations on your new Bronco! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for choosing to work with Lee and the Criswell of Woodstock team.

August 17, 2024

Worst service ever in past 40 years of Ford vehicle ownership. Quoted a $47 cost for oil change, Invoiced $87 for same service. Asked to not do anything other than oil change.. no evaluation no tire More

by Long time Ford Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco
Aug 18, 2024 -

Long time Ford Customer responded

Very Poor customer Service. Service Advisor I called before coming to the dealership advised an OIL Change only was about $47 when I received the invoice I was hit with a $87 bill. Ouch. See above for details of what actually happened. I made the appointment for 3:00PM on that same day. You should review the telephone conversation, as you indicate all calls are recorded. The service advisor was a women if that helps.

Aug 26, 2024 -

Criswell Ford of Woodstock responded

Thank you for sharing this feedback. We are sorry to see you did not have a positive experience and have shared your comments with our management team for review.

Aug 26, 2024 -

Long time Ford Customer responded

OK

August 07, 2024

George was very helpful and organized! A true professional. I will get my next vehicle front hom! More

by allenmoomaw1951
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Criswell Ford of Woodstock responded

It's exciting to see you had a pleasant vehicle buying experience while working with George! We're sure he'll be ready to assist you when it's time for your next vehicle. Thanks again for choosing Criswell of Woodstock!

July 31, 2024

George is very knowledgeable for many different types of vehicles. He will try to help you any way he can. He will not try to push you into something you don't want. More

by Phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Criswell Ford of Woodstock responded

It's great to know you had a stress free experience while working with George. Our staff is always happy to talk about vehicles, and we welcome you to reach out with any other questions.