Criswell Chrysler Jeep Dodge RAM - Service Center

We just received phenomenal service at Criswell Chrysler Jeep. The entire service team was attentive, forthright, and thorough. In particular, the customer service we received from Vanessa G. was simply hig Jeep. The entire service team was attentive, forthright, and thorough. In particular, the customer service we received from Vanessa G. was simply high-caliber. She could easily be a concierge at a five-star hotel resort. She was friendly, calm, expressed herself with complete knowledge of our car's problem and listened to our questions and/or concerns with a real genuine demeanor. We do not post a lot of reviews and I never have written a review of a dealership's service department, but our experience clearly stands out as just top-rate and we felt inspired to comment. Thank you Criswell Jeep Service department - we got our vehicle back in hand quickly, their Lyft service was phenomenal as well. And, a big thank you to Vanessa for making our experience so much better than it could have been when dealing with a car repair. More

We don't usually write reviews - but were honestly very impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer servi impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer service. Often very difficult to make an appointment or speak with someone who actually seems to care about our time. But at this Gaithersburg dealership, it was the exact opposite. Super friendly, responsive and caring. We've already come back a few times for oil change, Jeep maintenance etc - and will trust them for anything related to our Jeep. Great quality and service - honestly. More

Plain and simple, if you are looking for a knowledgeable Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous dealerships, Vanessa is the ONLY one that I trust completely. Hands down. She actually listens, understands, and gives a __ about what I am saying/talking about and answers my question honestly. Not saying that other service agents at other dealerships lied to me, but Vanessa knows her stuff and doesn't waste my time. Any negative reviews of Vanessa should be based on the dealerships level and lack of ability to service vehicles efficiently, not on her. An oil change should not take 2 hours, so to review her negatively isn't fair when she isn't the one doing the oil change. She's only the first step of the service center process and she can only rely on the information given to her from the mechanics and such. More

My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More

I chose to go to Criswell Chrysler Jeep for service because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel was also stuck onto the vehicle due to a over tightened lug bolt. They fixed everything and they are awesome, Criswell has a wonderful team in the service department!! More

Great Service advisor for our shop to deal with. Always helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. More

When I traded in my JKU with new 2019 JLU Rubicon, F&I sold me Jeep Wave program, supposedly a special treatment for Wrangler owner. 2 years later at 20,500 miles: I never get a single Car Wash promised a sold me Jeep Wave program, supposedly a special treatment for Wrangler owner. 2 years later at 20,500 miles: I never get a single Car Wash promised and have had low tire pressure and top-off my washer fluid within 2 weeks post visit. DON'T PURCHASE JEEP WAVE! Now that my free oil changes and tire rotation have expired, I'm changing my own oil and could not rotate my tires b/c I couldn't find my wheel lock inside the car (So glad I've not gotten a flat tire!). Brought to Service thinking that they may have removed it during service and forgot to return. Or replace them for me. But I'm told to purchase the $70 item. They've been calling me to purchase additional services but there's no way I'm going back to Chriswell Gaithersburg! More

Jim Clutter has come in clutch every time I had to bring my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to him taking care of my Durango when I need it. Jim get's a well deserved Bravo Zulu as he's earned it in spades. Keep up the great customer service Jim. More