Criswell Chrysler Jeep Dodge RAM - Service Center

I purchased a Jeep Commander warranty for an extra 2000 when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it o when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it off and my service person Marcus Dominguez assured me that they will take care of all. I picked it up on Friday after two month !!!! or 59 days of "repair" It was recommended by Marcus that additional things should be fixed totaling another $ 1800 I said I would bring it up with my own mechanic to which he responded he could do it for $ 700 I declined, obviously. The work performed seems unsatifactory, since on the way home the car jumps unvoluntarily and the AC stopped working on the way home. I left a message and we shall see what happens.... In addition, after I was assured by Criswell that the rental would be covered, it turns out that it is not the case and they will charge me 52 days for the car rental. I am planning on taking the case to court. In addition the Service manager Bob Wisman told me that mine was one of five cars that he has in the shop that "blew up", after being purchased by Carmax and that Carmax is under review by the State of Maryland. I spend 20 000 on this car at Carmax. Criswell dragged their feet, excuses for snow days and mechanics not showing up etc. etc... Never heard of a repair taking two months!! Needless to say, I think it is a place to be avoided at all cost and I will fight hard More

Had few issues with sales, but Fiat Service Dept is the worst I have ever dealt with. For any issue i have, i have had to go back twice! worst I have ever dealt with. For any issue i have, i have had to go back twice! More

Bought a Prima Edizione 500 last August. Took car in for oil/filter change. While I was there, ordered aluminum pedals. Pedals delivered next day and installed. Could not be more pleased with the total e oil/filter change. While I was there, ordered aluminum pedals. Pedals delivered next day and installed. Could not be more pleased with the total experience. Service was fast, efficient and price was right (covered under free-maintenace) Pedal price was terrific, installation was painless. I am accustomed to good service with my Cadillac and Maserati service providers but they have nothing on this Fiat dealership. This dealership has got it right! Grazie mille Fiat of Gaithersburg. More

Dustin gives excellent service. He explained to me that I had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenan had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenance service performed on my Jeep, which Dustin recommended. Thank you Dustin! More

The service person (who I think was new) was very good. He was very polite and efficient and the service was outstanding. I was in for an oil change and was out of there very quickly. The service dept has He was very polite and efficient and the service was outstanding. I was in for an oil change and was out of there very quickly. The service dept has been very good. More

I am always was very pleased with the quick but efficient service I received. But today I didn't just get and oil change. I met Richard Beckett and he helped with the purchase of my daughter's first car. A n service I received. But today I didn't just get and oil change. I met Richard Beckett and he helped with the purchase of my daughter's first car. A nice used 2007 Ford Focus. He is very kind and deal oriented salesman. More

Tony was the person who helped me when I picked up my new Fiat. Since then, he has helped me on several occasions including setting up the car blue tooth function and appointments for car services. Tony is v Fiat. Since then, he has helped me on several occasions including setting up the car blue tooth function and appointments for car services. Tony is very knowledgeable about Fiat, was able to answer any questions I have. He was responsible and has provided excellent service to my needs and pleasent to interact with. I am very satified with Tony's service. Keep up the good job. Ping Chen More

Very friendly staff, helpful. Notified me that my oil Very friendly staff, helpful. Notified me that my oil change was even without charge for me as the first 8 oil changes are free of charge for my new Very friendly staff, helpful. Notified me that my oil change was even without charge for me as the first 8 oil changes are free of charge for my new vehicle. GREAT!! More