Criswell Chrysler Jeep Dodge RAM - Service Center

Don't fear the Dealership! The days of avoiding the "dealership' for vehicle repair services are over for me. No longer will I hold the incorrect belief that I'll be charged mo The days of avoiding the "dealership' for vehicle repair services are over for me. No longer will I hold the incorrect belief that I'll be charged more, treated worse, or receive sub-par quality of work from this type of business. I make these statements with confidence due to previous, and recent experience at the Criswell Chrysler Jeep Dodge RAM - Service Center. Every employee I encountered treated me with a friendly, polite attitude. It's quite clear that customer satisfaction ranks as the highest priority at this establishment. I would like to extend a specific "thank you" to my Service Adviser, Mario Diaz for his genuine demeanor and grasp of true customer relations. All issues with my vehicle were thoroughly explained, service options were provided and promises were kept. What else could a customer ask for? I was completely satisfied with my service and will return to the "dealership" for all my vehicles needs. More

Tried to scare me into getting my car fixed I took my car in to get work done for a recall (free), but they didn't have the part, even though I booked this appointment. Then the service person t I took my car in to get work done for a recall (free), but they didn't have the part, even though I booked this appointment. Then the service person tried to intimidate me and scare me into getting my car fixed saying it was "dangerous to drive." She insisted that they couldn't release my car without saying it was "DANGEROUS to drive" on the invoice. When I told her I would have my mechanic look at it, she became angry and tried again to scare me into getting the car fixed there. I almost called the police because I didn't think she was going to give me my car back, even though I kept insisting on it. I took my car to my mechanic the next day and he didn't find anything really wrong my car and said it was NOT dangerous to drive. If you go to this dealership have an independent mechanic check your car out to confirm whatever they tell you. More

Valerie is the best. Valerie is the best, a real service pro. I know my Town and County van is in great hands. Valerie is attentive and spot on when it comes to caring for Valerie is the best, a real service pro. I know my Town and County van is in great hands. Valerie is attentive and spot on when it comes to caring for Chrysler iron. Bill B. More

Valerie could noy have been nicer. In fact, since I was in for an oil change, she noticed I had tire damage that needed immediate attention! in for an oil change, she noticed I had tire damage that needed immediate attention! More

I cannot warn you away fast enough: A Giant shiny I cannot warn you away fast enough: A Giant shiny monolith rises out of the pavement to beacon weary Dodge owners to their doom: I scheduled rec I cannot warn you away fast enough: A Giant shiny monolith rises out of the pavement to beacon weary Dodge owners to their doom: I scheduled recall service days in advance to permit parts to arrive for my 2011 Ram 2500 (a 1 hour affair, by Dodge estimates). I verified timely shuttle service(3 times), and arrived 15 minutes early. My Service partner took my keys and information and aked me to take a seat for at least 30 minutes to await a shuttle. The shutte arrived about 70 miutes later. My service partner told me it was hours of work to do the parts replacement. I smiled and accepted my lot, and cut my lost time to 90 minutes so far. I borded the shuttle, and took a 5 minute drive to next pitcher plant, jutting out of the pavement: this one beacons the Chevy owners to share my fate. My shuttle driver got a call while waiting for the next patron. We were headed back to the Dodge shop to get more victims. I exited at this point-stage right, and walked the 1.3 miles back to my office. Nice weather in Maryland this week: polar vortex and all. 3 HOURS ELAPSED: My associate called me back: they will need to re-schedule because this visit only permitted the shop to make measurements. They needed a few more weeks to perform this scheduled recall due to lacking the right parts. 'Dodge central office was really backed up, and Criswell Dodge could never be blamed for corporate's poor planning.' Me: fine, can you have the shuttle come pick me up? Him: do you want their number, you can call them... Me: I will be there within the hour to pick up my vehicle. So I roll in, asking another co-worker to take 20 minutes out of his day to help me in my plight. I arrive about 45 minutes after my call with Will. He is not there, and since it is lunch hour, there is only one service percson, handling the lunch rush. I explain my situation, and he send a minion to retrieve my keys and fetch my ride. (I checked for the location of the vehicle, and left my coworker standing at the curb: who knows what could happen next?) This poor kid (minion) can't handle the truck, and the delewrship has managed to block the truck in with no less than three other vehicles. (sing refrain here). I send my colleague back to work. He doesnt have enough pocket change for bail. I responded to a query from the floor manager about my loitering. He got the message, and suggested he had some things to work on. I took the keys from the minion, extracted my vehicle from it's landlocked state, and cruised back to my place of work (all the while knowing that Chrysler has issued a safety recall for my front suspension and steering: un-remediated). Oh yeah: they lost the recall paperwork. I guess Io can always call Chrysler for another copy before I take an unexpected right angle to traffic driving home tonight. STAY AWAY: this is a CF. More

I was very happy with my sales experience (Arnold). I have not been very happy or satisfied with the customer service that I have received since I have experienced minor problems with my 500L. I was sold have not been very happy or satisfied with the customer service that I have received since I have experienced minor problems with my 500L. I was sold a package that included Satellite Radio and now Criswell will not honor the promotion. I have had to return my car to Criswell 2 times for the same problem and is now waiting a call from the Service Department as to when the parts will be in to fix the problem. More

Rod Heskee gave me OUTSTANDING service and went above and beyond my expectations. He picked up my car in Frederick, Maryland and drove it to work to be serviced for the day and then delivered back to my hous beyond my expectations. He picked up my car in Frederick, Maryland and drove it to work to be serviced for the day and then delivered back to my house. I can not thank him enough for doing that for me! Thank you Rod, you are awesome! More

I bought my second car from Dave and would recommend him for several reasons. He is very helpful and makes the buying experience a pleasure. I know I can trust him to look out for my best interest. Dave for several reasons. He is very helpful and makes the buying experience a pleasure. I know I can trust him to look out for my best interest. Dave does a nice job of keeping in contact with me even when it came to service after the sale. Do yourself a favor and contact Dave Merritt the next time you need a car. More

I purchased a Jeep Commander warranty for an extra 2000 when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it o when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it off and my service person Marcus Dominguez assured me that they will take care of all. I picked it up on Friday after two month !!!! or 59 days of "repair" It was recommended by Marcus that additional things should be fixed totaling another $ 1800 I said I would bring it up with my own mechanic to which he responded he could do it for $ 700 I declined, obviously. The work performed seems unsatifactory, since on the way home the car jumps unvoluntarily and the AC stopped working on the way home. I left a message and we shall see what happens.... In addition, after I was assured by Criswell that the rental would be covered, it turns out that it is not the case and they will charge me 52 days for the car rental. I am planning on taking the case to court. In addition the Service manager Bob Wisman told me that mine was one of five cars that he has in the shop that "blew up", after being purchased by Carmax and that Carmax is under review by the State of Maryland. I spend 20 000 on this car at Carmax. Criswell dragged their feet, excuses for snow days and mechanics not showing up etc. etc... Never heard of a repair taking two months!! Needless to say, I think it is a place to be avoided at all cost and I will fight hard More

Had few issues with sales, but Fiat Service Dept is the worst I have ever dealt with. For any issue i have, i have had to go back twice! worst I have ever dealt with. For any issue i have, i have had to go back twice! More