Criswell Chrysler Jeep Dodge RAM and FIAT

I recently picked up my first Wrangler (2021 Unlimited Sport S). Wanted to share my experience in case it would be interesting to others. TL;DR - If you are within driving distance of Gaithersburg, Sport S). Wanted to share my experience in case it would be interesting to others. TL;DR - If you are within driving distance of Gaithersburg, MD, I'd highly recommend Leon Travis @ Criswell. No games, just a good deal and supportive salesman. Now for the longer version... After educating myself for a few weeks and failing to find a low mileage Jeep with the options that I wanted (both safety packages), I decided to order a vehicle to my specs. I had not had good experiences with the couple local (central MD) dealerships who I had dealt with in my search, so I turned to these forums. I emailed Leon Travis @ Criswell with a simple proposal. If he can get me the Jeep I wanted (I listed the config) for the price I believe is reasonable then he'd have my business. Leon didn't give me the run around by suggesting poorly matched vehicles on the lot, declining the discounts and/or suggesting that I come into the dealership to discuss. Leon, just said "sure, let me draw up and draft order". A couple emails later and a $1000 deposit, my order was placed. FYI, FCA did insist that I order the Technology Group and painted wheels. I joked with my wife "It was almost as easy as ordering a pizza". I had joined the Access Fund (non-profit rock climbing org) to qualify for the 1% FCA Affiliate Discount and began patiently waiting. Leon set my expectations on how the process would process and at what milestone he would communicate with me. Specifically, I got an email at each of the following points in the process: Jeep order has been placed, Jeep order receipt, Jeep VIN Assigned, Jeep Estimated Ship Date, Jeep has shipped, Jeep has arrived. In addition, Leon responded to text messages throughout the process, usually within minutes. Initially the process moved quickly. Within 4 days, I had a projected ship date of just 8 days after my order. It ended taking 15 days (not 8) after ordering to ship, then another week to make it to the dealership and be ready for pickup. In total it was only 3 weeks and 2 days from order to pickup. When I picked up the Jeep, Criswell threw in a full tank of gas (not the FCA standard 4 gal) and a set of wheel locks (helps dealer avoid wheel theft before sale). I did a test drive and full inspection before signing anything. The financial part of the sale was exactly as expected with the sales price exactly matching the order sheet that Leon had emailed me after our first interaction. I don't buy new cars very often and don't drop ~$40k without some angst. These forums and Leon made the process super smooth. I'm happy to pay it forward by answering any question y'all might have. Full disclosure, I'm not associated with, or compensated by, Leon or Criswell, but feel free to mention my name if you'd like. Just a happy customer with a shiny new Jeep. Here's contact info if you need it: Leon Travis Jeep Specialist LTravis@criswellauto.com 301-212-4476 Direct 202-557-0032 Cell Accepts Text Messages More

Criswell is a reliable place to take my car for any and all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. More

Kathryn made the car buying experience so easy! She had everything ready for us when we arrived so the process was smooth and quick, which is a huge deal when you have two kids in tow. Thank you Kathryn! everything ready for us when we arrived so the process was smooth and quick, which is a huge deal when you have two kids in tow. Thank you Kathryn! More

Leon was recommended me by jeep forums and I'm glad I took their advice. He made it simple to pick out the options I wanted and was fast to respond to me even on his day off. Good prices and easy to work took their advice. He made it simple to pick out the options I wanted and was fast to respond to me even on his day off. Good prices and easy to work with. More

Mr. Leon Travis was recommended to me in jlwrangerforums. This by far was the best truck buying experience for myself ever. Thank you for your help and your service to this great nation. Chris Vigna This by far was the best truck buying experience for myself ever. Thank you for your help and your service to this great nation. Chris Vigna More

From the moment I walked in, Ash took care of me. Knew exactly what I was looking for and I walked out w/ a brand new Rubicon. Made the process so easy and enjoyable. 10 out of 10 recommend. exactly what I was looking for and I walked out w/ a brand new Rubicon. Made the process so easy and enjoyable. 10 out of 10 recommend. More

I had a wonderful experience at criswell chevrolet and my sales person was Mario Adams. And he treated me very nicer I find a vehicle that I liked. sales person was Mario Adams. And he treated me very nicer I find a vehicle that I liked. More

Mr Leon....what can I say? He was recommended in jlwranglerforums. You’d think it was great then..... It was better than great. He was awesome! He’s a BUSY salesman!! I did my part and got him w jlwranglerforums. You’d think it was great then..... It was better than great. He was awesome! He’s a BUSY salesman!! I did my part and got him what he needed, and it was smooth sailing ALL the way. He’s nicer even in person. Mr Glassic has an awesome person on his team. Thanks Mr Leon.....I could not be happier, and there’s nothing to even recommend that could be done better. You did awesome! JoeJoe More

Very wonderful car buying experience. Kathryn was able to find us a much nicer vehicle than we intended to buy at a very fair price. Great customer service find us a much nicer vehicle than we intended to buy at a very fair price. Great customer service More

Mr Glassic was awesome. Through a forum, I jokingly stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through the whole process of ordering - and there he was just offering. I know now he’s a manager - but I still wouldn’t expect him to get involved when I had no complaint (other than my own impatience!). Thank you Mr Glassic! You and Leon made my weekend, both in the same day! More