Criswell Chrysler Jeep Dodge RAM and FIAT

Best new car buying process used in a long time. Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me one they already had in stock. Criswell completely honored the USAA special pricing on my vehicle and even offered all manf. rebates available saving us in the end more than $5k. They even offerredmore for my trade when we arrived at the dealership. No haggling, no hassle, whole process was completedly stress free. We were in and out of the dealership in two hours. We would definitely recommend Criswell (a USAA preferred dealer) to everyone. More

We used Consumer Reports to find the dealership with the best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Over best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Overland with all the features we wanted at the best price. Mr. Wilhelm called when the Jeep came in about five weeks later and we bought it the next weekend. We love our new Jeep and look forward to driving it for many years. More

We came to Criswell after visiting several other dealerships with mixed results. We had been shopping for our Wrangler for literally over a year, just waiting for the right vehicle at the right pri dealerships with mixed results. We had been shopping for our Wrangler for literally over a year, just waiting for the right vehicle at the right price. We had another offer in the works with a different dealership that was further away, and decided to try Criswell and basically see what they could do for us. We spoke with Phill about what we wanted, and he immediately did a search for vehicles at other dealerships, since they did not have the Wrangler we wanted (we were VERY specific). Instead of trying to sell us something he DID have on the lot that didn't match what we wanted, he found us several options that could be brought in from other places. His style was very low-pressure and relaxed, and we decided to think about it and come back. When we returned two days later, we had pretty much decided this was where we wanted to buy our Jeep. Phill was great about working with us to get the Wrangler at the price we wanted, including suggestions for trading off different options and looking for available discounts. Ultimately, we came away with the exact Wrangler we had been looking for and paid exactly what we wanted. Criswell beat every other offer we had from at least five other dealerships. Throughout the whole process, Phill was patient and knowledgeable, and in no way pressured us to make a decision. He was very upfront about what he could do (and what he couldn't) and left it to us to choose where we wanted to buy. We are planning to replace our '99 Wrangler soon, and have no doubt that we will be returning to Criswell to get the deal done! More

We had a wonderful car buying experience at Criswell's in Gathersburg. The sales people where knowledgable on the vehicles and delivered GREAT customer service. After having a horrid experience at Dar cars i Gathersburg. The sales people where knowledgable on the vehicles and delivered GREAT customer service. After having a horrid experience at Dar cars in Rockville we were delighted in the contrast of the way we were treated at Criswell's. The whole team works very well together. We negotiated a great deal on a brand new car that in a timely manner. When we left we felt like we got a Great deal on our new Jeep but also had a memorable experience that will defiantly make us repeat customers to this dealership. Would suggest this dealership to any of our friends and family. And sense we have purchased our car we found out the several friends and family have actually purchased vehicles and feel the same way we do. A great choice when looking for a a new vehicle! More

Jason Allen quoted me an internet price of $21,232.00 for a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jas a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jason said the vehicle had been scratched on the left front lower surface of the fascia and they had repaired this. I ask to see the work performed and the in house repair order. I was shown a spot that looked good and somehow the repair work order was misplaced. After he talked with Sam Hall, we agreed that they would drop the delivery fee of $750.00 and I would take the car as it was. The deal continued and I was taken to the F & I department to finish the paper work.At this point I had been there 4 hours and wanted to as quickly as possible complete deal. The F & I person with the contract right side up to me, his right wrist and fore arm hiding the preprinted listings went down the numbers at a lighting pace. I later discovered I had been charged $100.00 TWICE for dealer pricing and the price of the vehicle went from the verbal quote of $21,232.00 to $23,995 AND on the in house purchase order the price was $24,963.40 to $24,989.40 (a 25.44 increase that no one can explain). At the time I did question the sudden increase from the $21,232.00 price to $23,995.00 and was told that the trade in value was too high. AND besides you have signed the papers and thats it. Still trying to work with the dealer I accepted this and told them to put the tags on the car and let me go. While Jason was putting the tags on I found the front side marker lites weren't working ( Jason said they are reflectors not lites and finally admitted they were lites after I insisted they were lites and he needed to try another car on the lot). This finally set me off and I started looking closer at the car in the dark. I found a knot on the plastic bumper that Jason once again claimed was just a piece of plastic that he would just push in and fix. All he did was crack the paint in that area and I had to tell him to stop. I was told to bring the car back the next day and they would fix EVERYTHING. Well you guessed right. After further damaging the bumper while getting the harness reconnected (that was the knot on the bumper). I was told that's all they would do. The paint they applied to the front end when it was damaged doesn't even come close to matching, has dust lumps in it, it's been burned in two spots where the buffer was over used. there are scratches on the bumper from the sloppy reassembly job and it's misaligned. PLUS the yard jockey while filling the tank for the FREE first tank of gas drug the gas hose down the side of the car by the fuel door. I have called too many times to have kept count and told anything from they will call right back to them flat hanging up on me. And Dodge to date tells me they can't do anything about the dealer or car. I have finaaly contacted the BBB and not to my surprise have found out the company has a D rating More

After going to other dealers, we found that they worked After going to other dealers, we found that they worked with us the best. They were very helpful. We were very happy to buy our new van from them. After going to other dealers, we found that they worked with us the best. They were very helpful. We were very happy to buy our new van from them. We will tell our friends and family about the service we got. Phill Joans gave us a class, took his time and did not rush us. More

I recently bought a 2011 Dodge Ram from Criswell Chrysler. After I had researched the car a little bit I knew that is what I wanted and had been hearing what great deals they are giving on trucks a Chrysler. After I had researched the car a little bit I knew that is what I wanted and had been hearing what great deals they are giving on trucks and suvs right now. It is so refreshing to experience buying a new car without that uncomfortable feeling of the overwhelmed by the common dealer tactics. I will recommend my friends to deal with these guys More

We have bought our last 4 cars from Criswell Chrysler in Gaithersburg and found ourselves there for the 4th of July sale this past weekend. We bought a new 2010 Jeep Compass and once again got a tremendous Gaithersburg and found ourselves there for the 4th of July sale this past weekend. We bought a new 2010 Jeep Compass and once again got a tremendous deal on it. To tell you the truth we don’t plan to ever shop anywhere else. There is hardly ever any pressure from the sales team I mean you have to expect some but nothing like the other dealerships we have visited. To add to it, their service department has bent over backwards when we would have to take our other vehicles in for service. They have always fit us in as quickly as possible and made sure their work was up to standards. We will continue to recommend Criswell Chrysler! More

Best dealership I’ve ever been to. The staff was great the environment was fun and the entire facility was spotless. This dealership has a ton of personality ? really enjoyed myself and I’m very happy abo the environment was fun and the entire facility was spotless. This dealership has a ton of personality ? really enjoyed myself and I’m very happy about my 2009 Jeep Commander I got a great deal. 2 thumbs up. I really needed to take the time to show my gratitute to everyone at Criswell Chrysler they did everything in their power to take care of all of my needs time and time again. I'm very grateful. More