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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
815 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 815 reviews
May 10, 2021
The entire process with Criswell was problematic.- A The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle I was told I would have the option of using Bank of America as they were a preferred lender. When the financing application was completed, I was only offered one financing option (Wells Fargo) and the rate was 2x that of Bank of America. When I asked for them to present an offer from Bank of America they told me I only had one option and to take it or leave it. This resulted in a purchase price that was more expensive than originally quoted. - Financing paperwork was delayed multiple times. Paperwork was missing the first time it was mailed out. Paperwork was not completed until 17 days after the vehicle arrived at the dealership. - Purchase information documentation (FAC affiliate letter, drivers license, proof of insurance, etc). had to be provided to Leon Travis three separate times. - During the entire process the sales representative (Leon Travis) was less than professional. I had to follow-up multiple times for order updates to which I was simply told to be patient. I was originally offered an estimated shipment date and when I inquired about this shipment date I was told there was no date and he would inform me once the vehicle arrived. On multiple occasions he sent me personal text messages intended for someone else on accident. - Criswell offered their support in shipping the vehicle. They quoted an amount significantly over market rates. I eventually ended up shipping using a carrier of my choice which was 40% cheaper than the Criswell quote. - The vehicle arrived scratched and damaged in multiple locations. I had the vehicle inspected by multiple third-parties that confirmed the clear coat damage was a result of improper detailing/vehicle prep. When attempting to resolve the issues with multiple individuals at Criswell (Leon Travis, Kevin Glassic), I was told it was not their issue and no attempt was made in supporting me resolving the problems. - Via email, Leon Travis informed me that they would not add any decals, tag brackets, etc. to the vehicle. When the vehicle arrived it had both. The application of the Criswell decal on the rear of the vehicle caused scratches to the clear coat. - The vehicle arrived missing the grab handles which were ordered with the vehicle, paid for, and indicated on the window sticker. When I asked Leon Travis about them he told me they were definitely included, but it was "my word against his", insinuating that I was lying. He committed multiple times to sending them, yet over a week later they have not been sent. - The vehicle arrived with a defective center instrument panel. There was a large piece of trash inside the display that should have been noticed at vehicle prep. When Criswell was informed of the issue, all conversations were ignored. I still have no resolution. More
by Kansas City, MO
May 09, 2021
The folks here were very kind! From sales to my financer overall a wonderful customer service experience, will be coming back and recommending to friends! overall a wonderful customer service experience, will be coming back and recommending to friends! More
by Denisbenitezjr
May 07, 2021
I cannot say enough good things about this dealership. From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal. I searched a few dealers and actually went through the entire process with one other dealer and they didn’t come close to what Criswell in Gaithersburg did for me. Kathryn went above and beyond for me. I will forever be grateful for that girl. Whenever I am ready for a new vehicle I will for sure be returning here! (: More
by jessicaamber1031
May 04, 2021
Thrilled with my new car and working with Kathryn at Criswell. The process was so easy, I was clear about my wish list and price and they worked to find me a great car. Thank you! Criswell. The process was so easy, I was clear about my wish list and price and they worked to find me a great car. Thank you! More
by Carolynk2022
Employees Worked With
Kathryn Bitter
May 03, 2021
Kathryn was amazing to work with. She helped my fiancé buy his car a few years back and we reached out to her when I needed a new car. She helped us out and answered all of our questions! buy his car a few years back and we reached out to her when I needed a new car. She helped us out and answered all of our questions! More
by vicmess
Employees Worked With
Kathryn Bitter
May 01, 2021
Awesome guy to work with explained and was upfront with every concern you'll need to know during your car buying experience simple and easy! every concern you'll need to know during your car buying experience simple and easy! More
by charly
April 29, 2021
I've now purchased two vehicles from Yakov and both were handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pri handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pricing included. Then, on to finalization; it's been great. My first call for a vehicle was a very quick turnaround to the general sales number, which Yakov accepted. He quickly secured the vehicle and I drove up to close the deal. In and out in under three hours, which is how it should be. More
by KevernSpurlin
April 25, 2021
I loved the fact that during Covid we were able to get a lot of the talks done via email or phone. Kathryn didn't sugar coat things with me and we were able to get to the point instead of the car salesperso lot of the talks done via email or phone. Kathryn didn't sugar coat things with me and we were able to get to the point instead of the car salesperson dance. It was a pleasure working with her and if I need a car again(which I hopefully won't for a long while) I would not hesitate to call her. More
by Mhyppolite12
Employees Worked With
Don in finance was very helpful as well 5stars, Kathryn Bitter
April 21, 2021
Kathryn was pleasant and professional. Answered al my questions and followed up with my insurance company. Would absolutely buy another car there again. She even met me half way to deliver my car as I li questions and followed up with my insurance company. Would absolutely buy another car there again. She even met me half way to deliver my car as I live out of state. Now that’s service. More
by steve
Employees Worked With
Kathryn Bitter
April 11, 2021
Dealership is very fair with the pricing. Kathryn and Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. More
by James T
Employees Worked With
Morris Williams, Kevin Glassic, Kathryn Bitter
