Criswell Chrysler Jeep Dodge RAM and FIAT

I cannot say enough good things about this dealership. From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal. I searched a few dealers and actually went through the entire process with one other dealer and they didn’t come close to what Criswell in Gaithersburg did for me. Kathryn went above and beyond for me. I will forever be grateful for that girl. Whenever I am ready for a new vehicle I will for sure be returning here! (: More

Thrilled with my new car and working with Kathryn at Criswell. The process was so easy, I was clear about my wish list and price and they worked to find me a great car. Thank you! Criswell. The process was so easy, I was clear about my wish list and price and they worked to find me a great car. Thank you! More

Kathryn was amazing to work with. She helped my fiancé buy his car a few years back and we reached out to her when I needed a new car. She helped us out and answered all of our questions! buy his car a few years back and we reached out to her when I needed a new car. She helped us out and answered all of our questions! More

Awesome guy to work with explained and was upfront with every concern you'll need to know during your car buying experience simple and easy! every concern you'll need to know during your car buying experience simple and easy! More

I've now purchased two vehicles from Yakov and both were handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pri handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pricing included. Then, on to finalization; it's been great. My first call for a vehicle was a very quick turnaround to the general sales number, which Yakov accepted. He quickly secured the vehicle and I drove up to close the deal. In and out in under three hours, which is how it should be. More

I loved the fact that during Covid we were able to get a lot of the talks done via email or phone. Kathryn didn't sugar coat things with me and we were able to get to the point instead of the car salesperso lot of the talks done via email or phone. Kathryn didn't sugar coat things with me and we were able to get to the point instead of the car salesperson dance. It was a pleasure working with her and if I need a car again(which I hopefully won't for a long while) I would not hesitate to call her. More

Kathryn was pleasant and professional. Answered al my questions and followed up with my insurance company. Would absolutely buy another car there again. She even met me half way to deliver my car as I li questions and followed up with my insurance company. Would absolutely buy another car there again. She even met me half way to deliver my car as I live out of state. Now that’s service. More

Dealership is very fair with the pricing. Kathryn and Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. More

I recently picked up my first Wrangler (2021 Unlimited Sport S). Wanted to share my experience in case it would be interesting to others. TL;DR - If you are within driving distance of Gaithersburg, Sport S). Wanted to share my experience in case it would be interesting to others. TL;DR - If you are within driving distance of Gaithersburg, MD, I'd highly recommend Leon Travis @ Criswell. No games, just a good deal and supportive salesman. Now for the longer version... After educating myself for a few weeks and failing to find a low mileage Jeep with the options that I wanted (both safety packages), I decided to order a vehicle to my specs. I had not had good experiences with the couple local (central MD) dealerships who I had dealt with in my search, so I turned to these forums. I emailed Leon Travis @ Criswell with a simple proposal. If he can get me the Jeep I wanted (I listed the config) for the price I believe is reasonable then he'd have my business. Leon didn't give me the run around by suggesting poorly matched vehicles on the lot, declining the discounts and/or suggesting that I come into the dealership to discuss. Leon, just said "sure, let me draw up and draft order". A couple emails later and a $1000 deposit, my order was placed. FYI, FCA did insist that I order the Technology Group and painted wheels. I joked with my wife "It was almost as easy as ordering a pizza". I had joined the Access Fund (non-profit rock climbing org) to qualify for the 1% FCA Affiliate Discount and began patiently waiting. Leon set my expectations on how the process would process and at what milestone he would communicate with me. Specifically, I got an email at each of the following points in the process: Jeep order has been placed, Jeep order receipt, Jeep VIN Assigned, Jeep Estimated Ship Date, Jeep has shipped, Jeep has arrived. In addition, Leon responded to text messages throughout the process, usually within minutes. Initially the process moved quickly. Within 4 days, I had a projected ship date of just 8 days after my order. It ended taking 15 days (not 8) after ordering to ship, then another week to make it to the dealership and be ready for pickup. In total it was only 3 weeks and 2 days from order to pickup. When I picked up the Jeep, Criswell threw in a full tank of gas (not the FCA standard 4 gal) and a set of wheel locks (helps dealer avoid wheel theft before sale). I did a test drive and full inspection before signing anything. The financial part of the sale was exactly as expected with the sales price exactly matching the order sheet that Leon had emailed me after our first interaction. I don't buy new cars very often and don't drop ~$40k without some angst. These forums and Leon made the process super smooth. I'm happy to pay it forward by answering any question y'all might have. Full disclosure, I'm not associated with, or compensated by, Leon or Criswell, but feel free to mention my name if you'd like. Just a happy customer with a shiny new Jeep. Here's contact info if you need it: Leon Travis Jeep Specialist LTravis@criswellauto.com 301-212-4476 Direct 202-557-0032 Cell Accepts Text Messages More

Criswell is a reliable place to take my car for any and all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. all repairs. Jim is the best!!! Quick, efficient, knowledgeable, ultra polite. I know I can count on them for all my auto needs. More