Criswell Chrysler Jeep Dodge RAM and FIAT

As my wife mentioned in her review, we had a very positive experience working with Irene at Criswell. Prior to calling Criswellauto, we visited another dealer. After an hour or so and a test drive positive experience working with Irene at Criswell. Prior to calling Criswellauto, we visited another dealer. After an hour or so and a test drive, we decided we wanted a Fiat 500C Pop. After two more hours of papenwork and delays, this other dealer informed us the car we wanted would cost $500 more than what we had already agreed to in writing. Whether it was an honest mistake or a gouge didn't matter...they had wasted 3 hours only to screw the deal up at the end! We demanded the deposit back (which they had already charged to our credit card) and walked out. We called Criswellauto, told them exactly the car we wanted, and that we had no interest in driving out to their dealership. They worked up a reasonable price over the phone (we compared it to various pricing Internet sites) and promised to deliver to our house, with tags and registration already complete. Irene drove 45 minutes to our house to complete the paperwork and collect a deposit. On the day they estimated the car would arrive, sure enough it did and Irene drove into the city again to deliver it to our front door. She stuck around long enough to show us how all the buttons worked and how to connect our cellphone to the car's Bluetooth. Buying a car should be simple, without all the pointless haggling and screwups. We made it clear to Criswell this is what we expected, and they delivered. As far as the car goes...the Fiat 500C is a hoot! We both love driving it, and get lots of favorable comments. It fits the bill for a perfect city car, quick, responsive and a piece of cake to park anywhere. The only 4 that I gave Criswell was for pricing...I should say however that price they gave us was perfectly reasonable and well within the zone for good pricing. It wasn't a 'steal', but why should it be for a hot seller like the new Fiat? In any case, we are pleased with our new car and our experience with Criswell. More

My husband was interested in purchasing the Abarth model of the FIAT. The popularity of the vehicle required him to place his name on a list. Chiraz was attentive, pleasant, and very knowledgeable. She was of the FIAT. The popularity of the vehicle required him to place his name on a list. Chiraz was attentive, pleasant, and very knowledgeable. She was able to provide my husband with a car that was almost the exact match to the automobile that he wanted, without having to wait months. Her care during and after the sale was appreciated. I feel that we can call her at any time if we have questions or concerns. More

Irene was great to work with and extremely responsive. She made the entire process stressfree and easy. She was willing to come to us for all the paperwork and deliver the car. We will call her again for She made the entire process stressfree and easy. She was willing to come to us for all the paperwork and deliver the car. We will call her again for future car purchases. More

We had a wonderful experience buying our truck at Criswell Dealership in Gaithersburg, Maryland. The employees were super friendly. Also, they were very aggressive at getting us the payment that we n Criswell Dealership in Gaithersburg, Maryland. The employees were super friendly. Also, they were very aggressive at getting us the payment that we needed and wanted. We strongly recommend giving Criswell Dealership your business when buying or leasing your next vehicle! More

I had a great car buying experience. The internet pricing on the vehicle was very aggressive for my area and they came down on the price from there. They had the vehicle ready for me to pick up on t pricing on the vehicle was very aggressive for my area and they came down on the price from there. They had the vehicle ready for me to pick up on time, and they worked seamlessly with my bank. I would definitely recommend this dealership to my family and friends. More

This was my first time purchasing a vehicle and they definitely took care of me. The process was very smooth and hassle free! I didn't feel like they were taking advantage of me in the process. There is definitely took care of me. The process was very smooth and hassle free! I didn't feel like they were taking advantage of me in the process. There is a great team working here. More

Jeep purchase #2 from Jason @ Criswell. What can I say? Efficient, on point, and always customer service-centric. Jason once again proves why he is THE go-to guy for all things Jeep. Not once did I feel pr Efficient, on point, and always customer service-centric. Jason once again proves why he is THE go-to guy for all things Jeep. Not once did I feel pressured to make a decision, and, he was more than prepared to explain everything from top to bottom with regards to my purchase. Top notch all the way. I would like to thank him personally and feel his peers should recognize him accordingly. Thank you Jason! The lost art of the "customer first" approach is alive and well! P.S. My CoD/MW3 Jeep is already turning heads...LOVE IT. More

Our experience was excellent at Criswell. Chiraz was completely helpful providing assistance, answering questions and helping us choose the right vehicle for us. No pressure at all. She definitely goe completely helpful providing assistance, answering questions and helping us choose the right vehicle for us. No pressure at all. She definitely goes the extra mile helping the customers. We drove multiple vehicles to get the one that was right for us. Model, Style budget and features were all considered. She did a terrific job. Jeff also did a great job, doing what ifs on our various financial related options and was very good in explaining the various insurance options...again no pressure...Giles also wanted to assure that our experience went well and that the staff was fully attentive to our needs. He also went out of his way to get all the equipment that needed to go with the vehicle. Real customer service. Overall an A+ experience. Thank you Criswell. More

This was the most straight-forward car purchase in my This was the most straight-forward car purchase in my experience. Did every aspect of the purchase via e-mail and telephone. (I really like that This was the most straight-forward car purchase in my experience. Did every aspect of the purchase via e-mail and telephone. (I really like that. Saves so much time.) Consequently, when I showed up at the dealership, all I had to do was take the car on a test drive and sign the purchase agreements. Nice! More

Chiraz Salhi is an excellent Sales Representative. The whole experience was rather fantastic. I felt absolutely no pressure to buy a car as I have in the past from car dealers. I do plan to purchase aga whole experience was rather fantastic. I felt absolutely no pressure to buy a car as I have in the past from car dealers. I do plan to purchase again from them in the future. Thank you! Paul More