Criswell Chrysler Jeep Dodge RAM and FIAT

My wife and I just purchased a 2012 Grand Caravan R/T and are extremely impressed with the service that Mike Long provided. I am currently deployed to Afghanistan and used the USAA car buying service to fin are extremely impressed with the service that Mike Long provided. I am currently deployed to Afghanistan and used the USAA car buying service to find the car and you dealership. Mike Long immediately provided top rate service for this transaction to include timely responses and extensive information regarding the purchase process. Being in Afghanistan, I needed this process to move smoothly and for someone to look after my wife when she came to the dealership. Mike, with exceeding professionalism, worked with me over the phone and email to establish required documentation and then took extra time to walk my wife through the process during our scheduled transaction date. I can't thank Mike enough for providing our family great service during this challenging time. More

The service was good. The price was better then anyone else in the area. The presentation was good. I got in and out very quickly. else in the area. The presentation was good. I got in and out very quickly. More

Mike went above and beyond to get us into our new Chrysler 200. We drove from 2 hours away just to go through him. We loved our experience so much, my mother-in-law bought her new Jeep from him as we Chrysler 200. We drove from 2 hours away just to go through him. We loved our experience so much, my mother-in-law bought her new Jeep from him as well! Thanks Mike! More

Mike Long went above and beyond to get us the exact car we were looking for at a great price. The color and options we wanted were not readily available, however, Mike spent the time to locate what we wan we were looking for at a great price. The color and options we wanted were not readily available, however, Mike spent the time to locate what we wanted. After Mike found a car that was pretty close to our specifications (and we were willing to purchase it), he then found the car that was exactly what we wanted at a better price. Mile always returned phone calls promptly, he was friendly, knowledgeable, and helpful every step of the way. This was the best car buying experience we've ever had. We definitely recommend Criswell and Mike Long to anyone who is looking to buy a car! More

I stopped into the dealership casually one day last week to look at minivans, since I was thinking of replacing my Dodge Caravan, but had done no 'research' yet. Bob Jeffries greeted me, and was very frien to look at minivans, since I was thinking of replacing my Dodge Caravan, but had done no 'research' yet. Bob Jeffries greeted me, and was very friendly and accommodating. He immediately brought up a vehicle for me to test drive. During the process, Bob took time with me, did not pressure me, and encouraged me to figure out what features I wanted so he could find the perfect vehicle for me. A few days later I ended up purchasing a vehicle from the Criswell inventory with more features than I needed but I feel I got a fair price. In the meantime, I had evaluated all the Town & Country inventory in the area and knew there were quite a few dealers with from whom I could purchase this Cherry Red van to my specs, but I felt a loyalty to Criswell due to the time they spent and the good service and friendliness they showed me. More

We went to look at available models, prices, etc. Rod was very helpful and made the experience easy and we drove away with my new Fiat Sport! was very helpful and made the experience easy and we drove away with my new Fiat Sport! More

I visited the dealership a few times to test drive a crossover. The management was very helpful and didn't apply pressure at all. Positive experience! crossover. The management was very helpful and didn't apply pressure at all. Positive experience! More

Arnold was absolutely amazing. I had a great experience. He up sold when appropriate, but wasn't pushy. He researched all vehicles I was interested in and simply went above and beyond. Jeff Duncan in financ He up sold when appropriate, but wasn't pushy. He researched all vehicles I was interested in and simply went above and beyond. Jeff Duncan in finance was great as well. Overall great experience. More

My review is mixed because I love the car and was treated with great kindness by everyone at the dealership yet I did not feel the sales person assigned to me was knowledgeable about the vehicle and somehow with great kindness by everyone at the dealership yet I did not feel the sales person assigned to me was knowledgeable about the vehicle and somehow there was a mix-up about salesmen since I initially test drove the car with a sales person from another branch of this dealership. I ended up going in for the purchase with my original sales person and felt completely comfortable with him but was less comfortable and confident in the sales folks at the branch where I bought my new car. On a minor note, I was not impressed with the preparation of my new car for delivery. The car interior was not wiped down when I arrived (although the sales person noticed this and handled it without me asking him to do so), the car's sticker was thrown on the back seat, and residue from stickers on the window had not been removed. There was rain that morning so I wasn't expecting a perfect exterior, but details do matter to a person picking up a new car. Having previously purchased new cars from Saturn, I was spoiled by the fanfare they showered on purchasers (remember their whole staff would clap you out of the showroom and take your photo with the car to put on a plastic card with your emergency information) but a branded key chain or something beyond a farewell handshake and wave might help build customer loyalty. That being said, I was very impressed by the finance person at this location and I am quite hopeful about the service side as well. More

Mike answered my phone calls each time and worked very hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really apprecia hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really appreciated. And then, on the day I was to pick up the vehicle, Mike found a better deal for me on a vehicle that matched my requirements better. On top of that, I was offered a financing deal that beat the best deal I had with my credit union. More