Criswell Chrysler Jeep Dodge RAM and FIAT

We did our online homework before visiting two dealerships this weekend, narrowing down our choices to three vehicles, including the Fiat. Saturday was dealership day, where we visited several de dealerships this weekend, narrowing down our choices to three vehicles, including the Fiat. Saturday was dealership day, where we visited several dealers, ultimately deciding on the Fiat as our first car choice, but we were uncertain about our first dealer choice. We didn't get an actual price from the first Fiat dealer we visited, but after asking several times for specifics, we got a "range" that seemed to be much higher than we anticipated. On Sunday, we looked online and discovered that Criswell Fiat had many, many, many cars from which to select, so we made the drive to Gaithersburg. It was worth the drive! We perused the lot by ourselves for the perfect amount of time before Fred McKinney came out to introduce himself and offer his assistance. Fred was very polite and professional. My guess is that Fred is fairly new at Criswell, but I already knew and liked the car, so I simply wanted a fair and sincere sales person to work with me to see what it would take to get a reasonable deal. We considered buy options and lease options. We weren't entirely sure if we were ready to buy yet, but we felt immediately comfortable with Fred. When we talked details in the beautiful showroom, Giles (the sales manager) came over to talk with us. After a couple of hours of very low-key negotiating, we settled on a price, and we were comfortable enough to happily make the purchase. We worked out some details with Fred, and we met with Jackie for the financing part. She was also wonderful to work with. Even Steve Schulman, another sales rep, helped out. It was obvious that Giles and the management folks at Criswell really emphasize a team atmosphere. After our purchase, Fred again reviewed the features of the car, and even helped to program the Bluetooth capability, while Steve put our temporary tags on the vehicle. I'm in my fifties, and I've probably owned at least 18-20 vehicles. This may have been the most pleasant overall buying experience of them all. In fact, as I'm writing this review, I just got an email from Fred, my sales person, following up on our transaction from yesterday. They even had us sign their art board as part of their family, and Fred took pictures of us with our new car. The team at Criswell doesn't come across as most dealers I've dealt with, where they are under so much pressure to close the deal immediately, or where they won't give you real information when you ask for it. They really seem to genuinely care about your buying experience. We couldn't be happier. More

Sam Hall is a delight to work with. I bought 3 cars in 3 years from him. the price is fair and the transactions are quick and easy. years from him. the price is fair and the transactions are quick and easy. More

When I met with Mike I immediately felt relaxed. I knew that I was in good hands. Mike is very easy to talk to. He' s honest and kept me informed through the entire process. The best part was his focus and that I was in good hands. Mike is very easy to talk to. He' s honest and kept me informed through the entire process. The best part was his focus and dedication to me, the customer. I had his undivided attention. This is by far the best car buying experience that I've ever had. More

Steve was sending me emails about the dealership and that was one reason I dropped by to look at the Abarth. He was very helpful and knowledgeable and easy to work with. All in all a great experience I highl was one reason I dropped by to look at the Abarth. He was very helpful and knowledgeable and easy to work with. All in all a great experience I highly recommend this dealership and Steve Schulman! Tom Smith More

Excellent and friendly service, plain and simple. No need to write a great deal to complete this review. Excellent and friendly service, plain and simple. No need to write a great deal to complete this revie to write a great deal to complete this review. Excellent and friendly service, plain and simple. No need to write a great deal to complete this review. More

Tony was wonderful to work with. Not only is he knowledgeable and savvy about the business but he is emotionally intelligent. Great skills when working with women walking into a dealership all on knowledgeable and savvy about the business but he is emotionally intelligent. Great skills when working with women walking into a dealership all on their own. I appreciate all the extra time he took to answer all my questions and address concerns. He goes above and beyond the call of duty when it comes to customer service even driving my rental home on a Saturday morning. *Thanks for making this a pleasant experience Tony! I love my new FIAT. -MAR More

Best car buying experience i've ever had! Tony was attentive and took care of all my questions. I felt like a VIP throughout the entire process. attentive and took care of all my questions. I felt like a VIP throughout the entire process. More

Dustin gives excellent service. He explained to me that I had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenan had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenance service performed on my Jeep, which Dustin recommended. Thank you Dustin! More

After having a terrible experience at another dealership, I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. R I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. Rhonda was prompt, professional and very honest during the entire transaction. Sam Hall, the General Sales Manager, met with me to evaluate my trade-in and gave me a very fair price without having to haggle. With these things agreed on, I left a deposit on the vehicle. During the next few days, Jeff Duncan helped me beat the loan rate offered by my bank, and was available for any questions or concerns I had. On Saturday we came to pick up the new Jeep, and it was all washed, gassed and ready to go. The sales paperwork was a quick and easy process. Rhonda spent time hooking up my phone to the Jeep and showing me how to use its features. Other salesman who were not part of my transaction, came up to congratulate me on my new Overland Summit, and were very friendly each time I was in the showroom. I have bought cars from Mercedes, BMW and Volvo, and this was by far one of the best sales experiences I have had. Additionally, my new Jeep is AWESOME! I would HIGHLY recommend this dealer to anyone in the market for a new vehicle. I drove and hour to give them my business and would again. More

I cannot begin to express what a great experience I had at this dealership. Arnold Garcia was a wonderful, knowledgeable FIAT specialist who provided great service. The entire team worked together to give at this dealership. Arnold Garcia was a wonderful, knowledgeable FIAT specialist who provided great service. The entire team worked together to give me a fabulous deal on a brand new FIAT. I am beyond thrilled with my new 500 Sport and highly recommend this dealership! More