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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 813 reviews
June 30, 2021
Carl was great. I bought a 2019 Ram 1500 from him and the whole process was painless. My sister also bought a 2021 JLU from him. At this time I plan on buying all my future cars from him. whole process was painless. My sister also bought a 2021 JLU from him. At this time I plan on buying all my future cars from him. More
by DarkKn1ght
Employees Worked With
Carl Wilhelm
June 30, 2021
Mario answered some questions via text that I had submitted about a pre-owned Jeep Compass through their website. Once I was at the dealership an hour later, on a sweltering hot day, he cooled the ca submitted about a pre-owned Jeep Compass through their website. Once I was at the dealership an hour later, on a sweltering hot day, he cooled the car down before the test drive. He asked what my needs/wants in a car are and he pointed out the features that would be important to me. Mario was very friendly in a genuine-seeming way. No pressure sale. More
by alignbodymind
June 10, 2021
Great Experience! My husband and I schedule an appointment for service. Upon arrival, the Service Department was buzzing. We were meet by a very helpful Service staff member, Michael. He welcom appointment for service. Upon arrival, the Service Department was buzzing. We were meet by a very helpful Service staff member, Michael. He welcomed us and got us to a Service Advisor, Neil. While speaking to Neil on the purpose of our visit, Michael got up from his desk to assist us with functions of our Pacifica. When we made the appointment, we thought there was an issue with the vehicle. He took the time to explain how things work, even things we did not know. He provided a hands-on demonstration, how-to walk-through of screens (radio and instrument panel), and demonstrated how things are activated. In short, we made an appointment thinking we were having an issue. Michael took his time, he did not rush, and even invited us to come back at any time for follow-up questions. During our short wait time, he topped off our fluids, checked the battery, and checked our tires. Even though we never got a low tire alert, he found a nail in our left rear tire requiring a replacement tire. Michael put us at ease to enjoy our journey to Chicago. In closing, we have a very pleasant and enjoyable experience during our visit. Note: When leaving this review, we did not see a photo of Michael. More
by Sally1947
June 05, 2021
Mr. Mario Adams is a very friendly person and have a nice personality. He treated us like a king & queen. He was easy to talk and the negotiation ended up smoothly. I highly recommend dealing with him when b personality. He treated us like a king & queen. He was easy to talk and the negotiation ended up smoothly. I highly recommend dealing with him when buying a car. He should be promoted as the new general manager! More
by Jos
Employees Worked With
May 29, 2021
Upon arrival I was greeted by Mario, I purchased a 2017 Ford Mustang GT 350. Not knowing how to drive “stick” Mario was generous enough to take me around and give me a few pointers. Mario was even graciou Ford Mustang GT 350. Not knowing how to drive “stick” Mario was generous enough to take me around and give me a few pointers. Mario was even gracious enough to drive the vehicle home for me as it was raining very heavily that day. Morris on the financial end was very professional and willing to answer any questions that I had. I highly recommend going to Criswell for your next auto purchase. This was a very painless and transparent transaction with no hidden fees and great people! More
by Jamesnealkirk
May 22, 2021
The entire experience was amazing! Santos Velis is The entire experience was amazing! Santos Velis is excellent, and will go above and beyond for his customers! He get's 10 Stars in my book! The entire experience was amazing! Santos Velis is excellent, and will go above and beyond for his customers! He get's 10 Stars in my book! More
by Hinckle21901
Employees Worked With
May 19, 2021
We were blown away!! We went to this dealership not expecting anything due to a horrible experience we had from another dealership. We met with Mr. Santos Velis, Sales Consultant, at this dealership. H expecting anything due to a horrible experience we had from another dealership. We met with Mr. Santos Velis, Sales Consultant, at this dealership. He’s helpful, kind, honest and genuine. He answered all our questions and made us feel at ease. He made our experience simple, quick and pain free. He was beyond wonderful. He called us the day after we took our car home and checked on us and told us to give them a call anytime we have questions or concerns about our car. We will definitely recommend him and Criswell to all our family and friends. He was simply the best!!! More
by Sandra S.
Employees Worked With
May 13, 2021
I bought my 2020 Wrangler there last May and they were amazing! I recently moved and needed my BOS and Leon was on top of it ASAP! I couldn't ask for better customer service. amazing! I recently moved and needed my BOS and Leon was on top of it ASAP! I couldn't ask for better customer service. More
by AngP
Employees Worked With
May 10, 2021
The entire process with Criswell was problematic.- A The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle I was told I would have the option of using Bank of America as they were a preferred lender. When the financing application was completed, I was only offered one financing option (Wells Fargo) and the rate was 2x that of Bank of America. When I asked for them to present an offer from Bank of America they told me I only had one option and to take it or leave it. This resulted in a purchase price that was more expensive than originally quoted. - Financing paperwork was delayed multiple times. Paperwork was missing the first time it was mailed out. Paperwork was not completed until 17 days after the vehicle arrived at the dealership. - Purchase information documentation (FAC affiliate letter, drivers license, proof of insurance, etc). had to be provided to Leon Travis three separate times. - During the entire process the sales representative (Leon Travis) was less than professional. I had to follow-up multiple times for order updates to which I was simply told to be patient. I was originally offered an estimated shipment date and when I inquired about this shipment date I was told there was no date and he would inform me once the vehicle arrived. On multiple occasions he sent me personal text messages intended for someone else on accident. - Criswell offered their support in shipping the vehicle. They quoted an amount significantly over market rates. I eventually ended up shipping using a carrier of my choice which was 40% cheaper than the Criswell quote. - The vehicle arrived scratched and damaged in multiple locations. I had the vehicle inspected by multiple third-parties that confirmed the clear coat damage was a result of improper detailing/vehicle prep. When attempting to resolve the issues with multiple individuals at Criswell (Leon Travis, Kevin Glassic), I was told it was not their issue and no attempt was made in supporting me resolving the problems. - Via email, Leon Travis informed me that they would not add any decals, tag brackets, etc. to the vehicle. When the vehicle arrived it had both. The application of the Criswell decal on the rear of the vehicle caused scratches to the clear coat. - The vehicle arrived missing the grab handles which were ordered with the vehicle, paid for, and indicated on the window sticker. When I asked Leon Travis about them he told me they were definitely included, but it was "my word against his", insinuating that I was lying. He committed multiple times to sending them, yet over a week later they have not been sent. - The vehicle arrived with a defective center instrument panel. There was a large piece of trash inside the display that should have been noticed at vehicle prep. When Criswell was informed of the issue, all conversations were ignored. I still have no resolution. More
by Kansas City, MO
May 09, 2021
The folks here were very kind! From sales to my financer overall a wonderful customer service experience, will be coming back and recommending to friends! overall a wonderful customer service experience, will be coming back and recommending to friends! More
by Denisbenitezjr
