Criswell Chrysler Jeep Dodge RAM and FIAT

This was my second purchase from this dealership. This time on our first visit Rod Heskee let my son and I drive the vehicles to see if we liked them. He didn't put any pressure on me to purchase that da time on our first visit Rod Heskee let my son and I drive the vehicles to see if we liked them. He didn't put any pressure on me to purchase that day, which made it easy to come back when I was ready to be serious about buying a car. When we returned to try to purchase a vehicle he was not available so we ended up working with Fredrick McKinney. Fredrick was extremely courteous and knowledgeable about the product and we did end up purchasing a vehicle from this dealership. All of my experiences at the dealership have been positive, so I would certainly return when I'm in the market for another vehicle. More

Leon were very patient, stayed after normal work schedule to help us out with the purchase of new Dodge. He had good knowledge and very friendly. Over experience were very good. Could always have wished for to help us out with the purchase of new Dodge. He had good knowledge and very friendly. Over experience were very good. Could always have wished for a better price but timing of purchase were maybe not on our side. More

Best car buying experience we have ever had. We found what we wanted and reached a deal quickly, no hassles. Had such a good experience, we came back the next day and helped our son purchase a truck fro what we wanted and reached a deal quickly, no hassles. Had such a good experience, we came back the next day and helped our son purchase a truck from the same salespeople! More

These people are awesome. My husband and I drove almost These people are awesome. My husband and I drove almost 175 miles one way to work with them. After trying to work with a local Fiat dealership, These people are awesome. My husband and I drove almost 175 miles one way to work with them. After trying to work with a local Fiat dealership, who dropped the ball, I called Criswell Fiat to check on the availability of a 500L Easy. I spoke with Fredrick McKinney who was more than willing to answer all of my questions, despite the fact that I did not even give him my name. He even called me back to confirm that the vehicle was still on the lot and give me the stock number. Because of his customer centric attitude, the next day I called back put a hold on the car and made an appointment to visit the dealership on Saturday. On Saturday, my husband and I drove to MD where we were eagerly greeted by Giles Bibic and were helped by Arnold Garcia. They had our Fiat out front and ready for a test drive. The entire transaction was smooth, pleasant, and professional. Everyone on the staff was helpful with all questions that we had. Judging by the size of their dealership, we were not their only customers. However, you would never be able to tell that; they treat each customer like a priority. We highly recommend the crew at Criswell Fiat Gaithersburg. When Fiat makes the 500L in espresso, we will be sure to make the trip back for an upgrade. Lee and Anie More

I have to say it was very nice working with salesmen that understood what I wanted, and worked to make it happen. I was originally working with another Fiat dealership and the salesperson was doing everythi understood what I wanted, and worked to make it happen. I was originally working with another Fiat dealership and the salesperson was doing everything to push a vehicle they had on me even though he knew it did not have the features I wanted. I was so happy my Fiat experience turned around and that I found my Fiat with you.. Even though it felt like the longest drive ever after a long day at work! :) Thanks again! More

I bought my vehicle on June 11 2013 from Leon Travis, He picked me up from the metro on his day off to make it possible for me to purchase my Dodge Journey. Before I left the dealership Leon took the time picked me up from the metro on his day off to make it possible for me to purchase my Dodge Journey. Before I left the dealership Leon took the time to answer all my questions, and showed me how to work all the gadgets in the vehicle. More

2012 Dodge Ram. My husband and I specifically asked Carl if the truck had a full size spare since we have the tow package and we always get full size spares. Carl assured us it was a full size spare. Now if the truck had a full size spare since we have the tow package and we always get full size spares. Carl assured us it was a full size spare. Now we find out it is a donut and Carl is doing nothing to make it right. My husband was to get free oil changes and the first time he went they tried to charge him. Shortly after getting the truck my husband had to take the truck in because the engine would not turn over. We have had the truck in 3 times so far and Criswell does not seem to know what the problem is or how to help us. Interesting that this problem in the Dodge forum has been going on for 10 years. Criswell managers are unresponsibe, do not respond to messages or emails. Would never recommend this dealership. More

The easiest, fastest, most economical vehicle purchase I have ever made. Arnold was right up front about payment amount and kept it right in our budget. have ever made. Arnold was right up front about payment amount and kept it right in our budget. More

What a great sales experience!!! My salesman, Arnold Garcia, was fantastic. Extremely professional, accommodating, knowledgeable and friendly. The General Sales Manager, Giles Bibic, was outstanding as Garcia, was fantastic. Extremely professional, accommodating, knowledgeable and friendly. The General Sales Manager, Giles Bibic, was outstanding as well. He worked out exactly what I needed to drive out with my new 2013 Fiat Abarth. He and Arnold were equally focused on my getting the car I wanted, on terms I found acceptable. I would highly recommend Fiat of Gaithersburg as the "go to" dealer if you want this great car. More

Mike Long knows jeeps. he was very helpful in choosing the right one. went out of his way to personally pick up jeep for me. Thanks. the right one. went out of his way to personally pick up jeep for me. Thanks. More