Criswell Chrysler Jeep Dodge RAM and FIAT

Leon Travis is a fantastic sales person to work with. Very knowledgeable about the vehicles, No pressure sales tactics. He was a no nonsense type of guy that makes the car buying experience a pleasure. Very knowledgeable about the vehicles, No pressure sales tactics. He was a no nonsense type of guy that makes the car buying experience a pleasure. More

Thanks Leon for listening to what we wanted and helping us through the purchasing process. My husband and I enjoyed working with you. Thank you for all your help and expertise! Stacey & Andrew us through the purchasing process. My husband and I enjoyed working with you. Thank you for all your help and expertise! Stacey & Andrew More

3 Dealerships Wow, then we started working with Arnold 3 Dealerships Wow, then we started working with Arnold Garcia. Great service, very responsive, extremely knowledgeable about the Fiat 500. Defi 3 Dealerships Wow, then we started working with Arnold Garcia. Great service, very responsive, extremely knowledgeable about the Fiat 500. Definitely made the experience of buying a car seem painless. Hard to believe, but it happened. We would strongly recommend Arnold Garcia as your sales rep for your next FIAT. More

I worked with Bill Flowers and David Merritt interchangeably. They both were extremely accommodating to myself and my family, even when I had to bring the twins into the store. It was a great interchangeably. They both were extremely accommodating to myself and my family, even when I had to bring the twins into the store. It was a great experience with fantastic people that made you feel invited and that they truly wanted you to be happy with your car. The team was less about selling 'a car' and more about finding 'the car' my wife and I wanted to buy. Again, a tremendous team and experience. Oh, not to mention, EXTREMELY competitive, if not the best at working to get you the most for your used car. I traded in a 2012 GL450, which had the bumper replaced with a Carfax incident, the TEAM at Criswell gave me $45,000 (which was only 1000 under kbb), were TATE in Frederick offered me only $38,000. I"m sorry, there is a problem somewhere if there is that large of a discrepancy, and it wasn't with Criswell if you know what I mean. Buying the Grand Cherokee was VERY QUICK, I got to the dealership and they had the paper work ready, I walked through the car with David and the finance team was ready to go through everything. I was in and out in 1.5 hours, including going back to parts for cross rails and all season floor mats. So, if you are buying a car, want an amazing deal, but also a wonderful experience with amazing people, I would 100% recommend the folks at Criswell, specifically, Bill and David. More

i wanted to take a minute to rate my dealer, Mike Long did an ABOVE OUTSTANDING job with the sale of my vehicle. On the chrysler customer promter score I rated a 2 about my vehicle satisfation simply beca did an ABOVE OUTSTANDING job with the sale of my vehicle. On the chrysler customer promter score I rated a 2 about my vehicle satisfation simply because when i called chrysler direct, the gave me WRONG information when it came to the UCONNECT SYSTEM. Chrysler corporation itself told me that the" IPHONE 5 WAS INCOMPATIBLE" and an update would soon be sent out to all customers. That information was completely inaccurate which made my rating a "2" because that system really is the only decent feature of the car. In doing so, i may have made my DEALER look bad when in actuality I told him about the issue, he PROMPTLY went to my vehicle and synced my phone to my vehicle and proved that THE CHRYSLER CORPORATION gave me inaccurate informaton. I have loged a complaint with CHRYSLER in hopes that i can change my rating in the "CUSTOMER SATISFATION SECTION" on the "PROMPTER SCORE" Finally, I wanted to express my "COMPLETE SATISFACTION" with Mike Long and I hope the higher ups at Criswell will take the time to follow up and make this right with Chrysler. Mike Long did not deserve to take the hit on this, It was not his fault, It was Chryser Corporation itself. I am a very persistant person and I believe in fairness, I am a supervisor in my proffession and I would break my back to ensure that everybody is treated fairly and gets what they deserve. The last thing I want to happen is somebody to be blamed or reprimanded for something that they did not have anything to do with. If anything, Mike Long should be "COMMENDED" for making the Chysler corporation proud and handling an unsatisfied customer and making them satisfied. Especially when a dealer makes CORPORATE look good...... Excellent job More

My salesperson in Gaithersburg was Rod Heskee. We had a bad experience at the Fiat dealership in Owings Mills the day before, so we drove almost an hour to the Fiat dealership in Gaithersburg. The salespe bad experience at the Fiat dealership in Owings Mills the day before, so we drove almost an hour to the Fiat dealership in Gaithersburg. The salesperson in Owings Mills was not good. He let us walk out without buying a car. As soon as Rod approached us, we knew this was going to be a better experience. He is extremely nice and went the extra mile to help me get the car I really wanted. He was very patient as I went from car to car to find exactly the right one. He actually drove my car out to me in Baltimore the following day when it was ready. That was wonderful! The manager, Giles Bibic also did whatever he could to help me get my new car. This was actually the second Fiat I purchased from Gaithersburg. Both experiences we wonderful! I would very highly recommend Criswell Fiat of Gaithersburg! More

Bill was the best! My wife and I recently purchased a 2014 Jeep patriot and could not have been happier with Bill's salesmanship. Purchasing a vehicle has always been a hassle in the past and that was no 2014 Jeep patriot and could not have been happier with Bill's salesmanship. Purchasing a vehicle has always been a hassle in the past and that was not the case for either of us. You have an amazing employee who obviously loves what he does and it shows! More

Excellent prices, nice people, very informational! I would one hundred percent recommend this dealership to anyone I know because they were successfully able to find me the car of my dreams at a reasona would one hundred percent recommend this dealership to anyone I know because they were successfully able to find me the car of my dreams at a reasonable price with all the features I wanted in a car. More

Very friendly and helpful employees. All were very knowledgeable in their respective fields from sales to finance. Not having purchased a new vehicle in nearly ten years, I was apprehensive at first knowledgeable in their respective fields from sales to finance. Not having purchased a new vehicle in nearly ten years, I was apprehensive at first with regards to aggressive sales personnel. All the sales people at Criswell were extremely helpful and informative as opposed to being pushy or demanding. I was provided with informative details with regards to my inquiries about the models of Jeep Cherokee that I was interested in and allowed to make my own informed decisions about purchase without undue pressure. After several trips and test drives at Criswell, I selected a model for purchase and believe I received a very fair price as well as being treated with the utmost respect and dignity throughout the process. I would definitely recommend this dealership to anyone interested in purchasing a new vehicle from their inventory. More

Leon was a great help in my choice here to purchase the Dodge Charger. He was very informative about the car. in fact everyone so far has been great. Dodge Charger. He was very informative about the car. in fact everyone so far has been great. More