Criswell Chrysler Jeep Dodge RAM and FIAT

Valerie could noy have been nicer. In fact, since I was in for an oil change, she noticed I had tire damage that needed immediate attention! in for an oil change, she noticed I had tire damage that needed immediate attention! More

I visited the dealership in the fall just looking to see the new Cherokee and see if it would meet my needs and fit my price range. On my first visit Mike went out of his way to show me not only the base le the new Cherokee and see if it would meet my needs and fit my price range. On my first visit Mike went out of his way to show me not only the base level Cherokee but also the higher end Trailhawk I would end up purchasing. Every time I spoke with Mike he leveled with me on information and answered all of my questions no matter how small. When my wife and I were ready to order the vehicle Mike again went out of his way to make sure we got our order in as quickly as possible. The order process did not go smoothly due to errors on the Jeep corporate end and I have expressed this in an earlier survey. During this time Mike did his best to smooth out the bumps of which there were many. He even handled the criticism in the survey professionally. My intent in filling out the survey as I did was to reflect on Jeep corporate, not Criswell. To anyone who wanted to do business with Criswell I would say that they will do everything they can and tell you the truth during the sales process. So listen to what Criswell says and ignore what the manufacturer says. More

Leon Travis was an outstanding sales consultant, remaining patient and professional throughout the process. Dan Leithauser handled my financing process, and as he did once before, was just great in remaining patient and professional throughout the process. Dan Leithauser handled my financing process, and as he did once before, was just great in getting things done efficiently and professionally. Both Leon and Dan went overboard in insuring that I was happy with my new Jeep purchase. More

Wanted to comment on our recent experience at Criswell where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill Flowers was excellent to deal with, very responsive and straight forward. We did not encounter any of the typical negotiation tactics (speaking with 5 different managers, etc) and even the initial price offered was very fair. I had done the research ahead of time so we discussed very openly with Bill some strategies to meet our budget requirements and within a few minutes we were set. The remainder of the process financing, paperwork etc was done very efficiently and without hassle. We would highly-recommend you put Criswell on your list when shopping for a new vehicle. More

Bill was extremely courteous. He was very thorough in explaining the features of the vehicle we were looking at and the differences in the different trim levels. In addition he did not play games while n explaining the features of the vehicle we were looking at and the differences in the different trim levels. In addition he did not play games while negotiating the price. More

Arnold Garcia has been fantastic! I owned a 2012 Fiat 500 Sport for the past year and a half. The moment I drove the car off the showroom floor I new that I had made a mistake. I wanted the ABARTH!!!!!!!! I Sport for the past year and a half. The moment I drove the car off the showroom floor I new that I had made a mistake. I wanted the ABARTH!!!!!!!! I have been following the market since and Criswell has the best prices in the East Coast. I drove 3 1/2 hours from New Jersey to purchase my new car. Arnold gave me the best price around. I called other dealerships in my area and they were not able to match the price for "REAL" . They told me that I could be approximently $10 per month lower, but that was with a higher credit score than I have. Bottom line ARNOLD IS YOUR MAN! For anyone reading this review, BUY THE ABARTH!!!!!!!!!!! It is the only car that makes sense. Much success Arnold and keep the passion! Michael Ledwitz More

Called Criswell to buy a Jeep Wrangler Unlimited and Mike Long answered the call. Mike came to my office to pick me up and let me drive the Jeep back to the dealership. While driving back, Mike did a great Long answered the call. Mike came to my office to pick me up and let me drive the Jeep back to the dealership. While driving back, Mike did a great job explaining many of the Jeep's features. Once we got back to the dealership Mike was very professional and gave me a very fair price for the vehicle. He put zero pressure on me as we discussed options. In fact, Mike told me which options might make sense and which ones would not. Finally, at the end of the transaction Mike did a great job walking me through all of the features of my new Jeep until I was completely satisfied. Thanks Mike Long for putting me in a very cool Wrangler. More

Mike was great to work with. I didn't feel pressured and he made the whole experience fun! He is very knowledgeable about Jeeps and I felt confident that he was being honest and sincere. Overall a great and he made the whole experience fun! He is very knowledgeable about Jeeps and I felt confident that he was being honest and sincere. Overall a great experience! I'm glad I got to work with him. More

For reference, I rate my previous vehicle-buying experiences at dealerships other than Criswell as good. However, my experience thus far with Criswell is EXCELLENT. Customer service is clearly a pri experiences at dealerships other than Criswell as good. However, my experience thus far with Criswell is EXCELLENT. Customer service is clearly a priority at this location. I dealt with Leon Travis. He treated me with respect and patience. I started my purchasing experience with the Jeep Patriot in mind. Leon never once tried to push me toward a different vehicle or extra features. Even after I transitioned to purchasing a Jeep Wrangler, he always worked to answer my questions in detail. As I'm a first time Wrangler buyer, he also asked thoughtful questions regarding my own preferences and plans for a Wrangler. These questions and their answers greatly influenced my model selection. Based on my market research, Leon quoted me fair prices for both my trade in and new Wrangler without any haggling. Even after placing an order for a Wrangler, Leon Travis and Sam Hall worked diligently to make last minute changes to my vehicle options and never once showed signs of frustration. Really, they demonstrated extraordinary dedication to pleasing their customers. If you are looking to buy a Jeep in the metro DC area, I highly recommend this team. More

I was shopping for a good deal on a fuel-efficient car in the Corolla/Sentra/Mazda 3 class. I hadn't considered a Dodge Dart, but I saw one advertised for a good price in a circular in Philadelphia while tr the Corolla/Sentra/Mazda 3 class. I hadn't considered a Dodge Dart, but I saw one advertised for a good price in a circular in Philadelphia while traveling, so I used my Costco membership to match me with a Dodge dealer near where I live in Maryland. Well, it matched me with Criswell in Gaithersburg and I live 35 miles away from Gaithersburg in Landover. At first, at the price I was quoted on the 2013 Dart (new, but still on the lot), I didn't think it would be worth the time and expense of travelling that far to test drive the car. I didn't expect much since I was unfamiliar with the Dodge brand, but Mike Long patiently explained how the Dart differed from the other vehicles I had considered and why I should make the trip. In the end, I made the trip. I absolutely loved the Dart. It was everything he said it would be. He was right. It was worth the trip and he worked with me on the price, so it was worth the money as well. I give this dealership high ratings because they didn't mislead me or waste my time and they treated me with great courtesy. More