Criswell Chrysler Jeep Dodge RAM and FIAT

All dealership employees that assisted me were very courteous and helpful. My past new car buying experiences were usually very frustrating and often unpleasant - at the end I was usually just glad it courteous and helpful. My past new car buying experiences were usually very frustrating and often unpleasant - at the end I was usually just glad it was over. The dealership and the salesperson (Leon Travis) that assisted my wife and I at Criswell CJD made the whole buying process a pleasant experience. The salesperson worked hard to meet our needs/requirements without trying to steer us to other vehicles. He did not try to push or rush us to make a decision or purchase a vehicle. More

I worked primarily with Fred, and bit with Louie. They were both very friendly and helpful. I had not planned on buying my car the day I went to the dealership for a test drive, so I took some convincing. were both very friendly and helpful. I had not planned on buying my car the day I went to the dealership for a test drive, so I took some convincing. Fred allowed me to go on 2 test drives to make sure I really liked the car, and then drove me 20 minutes away to look at a car that was displayed in another location. They definitely went above and beyond both to make the sale, but also to make sure that I had all of the information I needed to make my decision. More

I was looking for a Jeep for my mother. Mike spent at least 6 hours trying to find her the best car for her needs. He remained positive and helpful throughout the shopping experience, even though she did least 6 hours trying to find her the best car for her needs. He remained positive and helpful throughout the shopping experience, even though she did not make a purchase. More

We live in Hawaii and my husband is in the military and being deployed. I will be moving back to Maryland during his deployment and we were looking for a car and needed assistance since we would be buying being deployed. I will be moving back to Maryland during his deployment and we were looking for a car and needed assistance since we would be buying long distance and needed a car by the time I arrived in Maryland. Bill Flowers was the perfect salesman for us, he worked with us and was able to get us what we wanted and also delivered the vehicle to where my residents will be once we arrive back on the mainland. Bill removed the stress out of buying a car and the additional stress of buying when out of state. I would highly recommend Bill and will be going back to him for any of our future needs where ever we may go. Thank you Bill you are the best. More

We had a great experience working with Leon. He was courteous, helpful and took the time to show us different vehicles. He returned our calls and emails on time and gave us different options available courteous, helpful and took the time to show us different vehicles. He returned our calls and emails on time and gave us different options available to us. Overall, a great experience doing business with Leon. More

Ever since I set foot at Criswell FIAT, I felt welcomed. Fred, Louie and their team provided me with plenty of patience, options, and most importantly, a no-pressure experience. When I finally decided to co Fred, Louie and their team provided me with plenty of patience, options, and most importantly, a no-pressure experience. When I finally decided to come in and buy my FIAT, Fred helped me out tremendously not only in giving me a great deal but also courteous and informative sales service. And Fred went the extra mile helping me get my new FIAT home when I was pleasantly surprised to learn I could take it home the same day it had been delivered to the dealership. He helped me set up the extra features like connect the car to my phone, panel options, among others. I am very thankful for Fred's service as I was going around other dealerships and was just not impressed with the undue pressure some salesmen put on the customer. Highly recommend him and his team for your FIAT purchase. More

I had a great experience with Carl Wilhelm at Criswell. I spent a month doing on-line shopping for a 2013 Dodge Durango. Carl was fantastic through the whole process. He was patient, polite, and responsi I spent a month doing on-line shopping for a 2013 Dodge Durango. Carl was fantastic through the whole process. He was patient, polite, and responsive via email. Other dealers used a mix of emails and phone calls to try to get me to show up at the dealership without really discussing or negotiating the price. Carl kept me informed and we negotiated via email as I narrowwed down my Durango choices. In the end, I had two other dealers quote prices for the exact same Durango on Criswell's lot; both prices were much higher. I also had one competing quote for a different Durango (different exterior color). That competing quote came out $200 under Criswell, but I had a negative personal experience with that dealership, so when I was ready to buy I went to Criswell first. I only met Carl the day we bought the car. I showed up with the competing quotes and asked Carl if he could beat the lowest price, as he had stated in one of his emails. I plainly stated I was at Criswell because Carl had provided better customer service, but I was going to buy a Durango that day based on price. If Carl could beat the other quote, he had a deal, if not I was reluctantly heading to the other dealership. Carl sold me the Durango at my asking price which was $200 lower than the best competing offer. (Note: I'm talking about final out-the-door price with tax, tags, title, dealer processing, etc, all added in.) Carl then sat in the Durango with us and went over all the features of the Durango. He even helped us program our phones into the UConnect Bluetooth system and helped us program some of our favorite Sirius satellite radio stations. My only negative comment was there was a bit of a delay between negotiating the final price and actually filling out the purchasing paperwork with the finance guy. It wasn't excessive, but a bit longer than I thought it should take. If you are looking to do the majority of your shopping via the internet, and you'd like to discuss options and pricing via email or text, I highly recommend contacting Carl Wilhelm. More

My husaband and I purchased a new JEEP Grand Cherokee with Carl. I went in advance while my husband was on vacation to look at the vehicles and was plesently surprised at the customer service. I never on with Carl. I went in advance while my husband was on vacation to look at the vehicles and was plesently surprised at the customer service. I never once felt pushed or demanded to hold the vehicle. I continued to ask questions from Carl about the vehicle and he responded right away with the answers. My husband and I came back in to purchase and Carl located our perfect car, personally went to get it from another dealer and walked through every inch of the car with us. I highly recommend working with Carl, he made purchasing a vehicle easy, friendly, and enjoyable. More

Ludwin was extremely responsive to my needs. I explained what I was looking for and the kind of deal I wanted - and he made it happen. He was straight forward, friendly, and helpful. what I was looking for and the kind of deal I wanted - and he made it happen. He was straight forward, friendly, and helpful. More

Mike, Ale, and Jeffery made buying my Jeep and easy, straightforward, and enjoyable experience. Mike had the vehicle ready in the morning based on my email request for test drive, was very knowledgeable straightforward, and enjoyable experience. Mike had the vehicle ready in the morning based on my email request for test drive, was very knowledgeable about the product, and facilitated getting the deal done. Ale was working to get the credit report going to allow deal to move forward (also offered food, very thoughtful!). Jeffery finished up with getting the financing and offering additional services (extended warranty) that we were interested in. Overall a great team and a very successful process. More